Rhode Island Staffing
Virology Customer Representative - San Jose, CA
Rhode Island Staffing, San Jose, California, United States, 95112
Virology Customer Representative
The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our companys customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our companys values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. This is a field-based sales position that is responsible for covering the San Jose, California territory. This role also includes and is not limited to Fresno, California. The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers. Travel (%) varies based on candidate's location within the geography. Primary responsibilities include: Communicating product information in a way that's meaningful and relevant to each individual customer; customizing discussions and client interactions based on understanding of customer's needs. Engaging in informed discussions about products with HCP customers
knowing when/how to seek and provide additional information. Within select customer accounts, acting as primary point of contact for customer, meeting with key customers/personnel to understand practice structure, business model, key influencers/network structure, customer needs and identifies business opportunities. For select customer accounts/HCPs, coordinating with customer team to develop customer strategy
outlining strategy for interactions/relationship, solutions and potential offerings for customer. Sharing learnings and best practices from one customer to help other customers meet their needs. Demonstrating a focus on better health outcomes (considers the HCP & patient experience). Providing input into resource allocation decisions across customers. Identifying and selecting programs/services available in the library of our "resources" to address customer needs. Maintaining current understanding of practice structure, business model, key influencers/network structure and making information available to relevant stakeholders. Influencing beyond their specific geography or product area. Embracing and maximizing new technological capabilities and channels to engage customers. Engaging in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation. Minimum requirements include a Bachelors Degree with at least 2 years sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Valid Drivers license. Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences. Preferred experience and skills include minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience. Experience in pharma, biotech or medical device sales. Demonstrated experience developing and executing plans for engaging customers and meeting customer needs. Demonstrated success in establishing, developing and maintaining relationships. Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical. Account experience working in complex hospital systems, teaching Institutions and community hospitals. Demonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments. Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders. Current disease state customers acknowledge individual as a trusted and reliable representative. Experience interacting with scientific thought leaders and developing advocates across an adoption continuum. Demonstrated ability to develop customer relationships in a challenging-to-access or "no sampling" environment. High level of business acumen and account management skills. Current relationships with key opinion leaders within designated account preferred. Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information. Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment. Required skills include: Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training, Product Data Management Systems, Sales Calls, Sales Metrics, Sales Pipeline Management. Preferred skills include: [Skills list]
The Virology Customer Representative is a key member of the Customer Team and plays a critical role in supporting our companys customer centric business model. This position is responsible for working with the Customer Team to understand and identify customer needs, supporting pull-through activities relative to the customer strategy, keeping with our companys values and standards as governed by our policies and ensuring that our company is viewed as demonstrating better health outcomes to healthcare professionals and their patients. The Virology Customer Representative demonstrates professionalism and leadership by modeling the required knowledge for successful execution of all Field Sales competencies. This is a field-based sales position that is responsible for covering the San Jose, California territory. This role also includes and is not limited to Fresno, California. The ideal location to reside is within this territory or within a reasonable commuting distance to those workload centers. Travel (%) varies based on candidate's location within the geography. Primary responsibilities include: Communicating product information in a way that's meaningful and relevant to each individual customer; customizing discussions and client interactions based on understanding of customer's needs. Engaging in informed discussions about products with HCP customers
knowing when/how to seek and provide additional information. Within select customer accounts, acting as primary point of contact for customer, meeting with key customers/personnel to understand practice structure, business model, key influencers/network structure, customer needs and identifies business opportunities. For select customer accounts/HCPs, coordinating with customer team to develop customer strategy
outlining strategy for interactions/relationship, solutions and potential offerings for customer. Sharing learnings and best practices from one customer to help other customers meet their needs. Demonstrating a focus on better health outcomes (considers the HCP & patient experience). Providing input into resource allocation decisions across customers. Identifying and selecting programs/services available in the library of our "resources" to address customer needs. Maintaining current understanding of practice structure, business model, key influencers/network structure and making information available to relevant stakeholders. Influencing beyond their specific geography or product area. Embracing and maximizing new technological capabilities and channels to engage customers. Engaging in all job responsibilities and activities with the highest standards of ethics and integrity, with particular emphasis on compliance with all relevant laws, policies and regulation. Minimum requirements include a Bachelors Degree with at least 2 years sales experience or a minimum of high school diploma with at least 6 years of equivalent experience which could include professional sales, experience in marketing, military or healthcare/scientific field that is not sales related (pharmaceutical, biotech, or medical devices). Valid Drivers license. Willing to travel within the assigned territory to visit customers in-person and for national sales meetings/conferences. Preferred experience and skills include minimum of two (2) years working in one or more of the following areas: account management or sales experience working with Infectious Disease customers, with a preference for HIV product experience and/or launch experience. Experience in pharma, biotech or medical device sales. Demonstrated experience developing and executing plans for engaging customers and meeting customer needs. Demonstrated success in establishing, developing and maintaining relationships. Prior experience working in a highly regulated industry or environment where compliance to laws and policies is critical. Account experience working in complex hospital systems, teaching Institutions and community hospitals. Demonstrated skill set to identify account inter-dependencies and build partnerships with key stakeholders/departments. Experience with complex payer environments, recognizing the role each stakeholder plays in the ability to access the product portfolio, especially pharmacy stakeholders. Current disease state customers acknowledge individual as a trusted and reliable representative. Experience interacting with scientific thought leaders and developing advocates across an adoption continuum. Demonstrated ability to develop customer relationships in a challenging-to-access or "no sampling" environment. High level of business acumen and account management skills. Current relationships with key opinion leaders within designated account preferred. Leadership, planning and organization, self-motivation and initiative, ability to learn, understand and convey complex information. Understanding of the value and importance of approaching job responsibilities with ethics and integrity and working in a highly compliant environment. Required skills include: Account Management, Account Planning, Adaptability, Business Administration, Business Analysis, Business Strategies, Client Communication, Customer Experience Design, Customer Experience Management, Customer Feedback Management, Customer Segmentation, Customer Service, Customer Strategy, Hospital Sales, Infectious Disease, Interpersonal Relationships, Lead Generation, Market Analysis, Medical Virology, Pharmaceutical Sales Training, Product Data Management Systems, Sales Calls, Sales Metrics, Sales Pipeline Management. Preferred skills include: [Skills list]