Ally
Ally and Your Career
Ally Financial only succeeds when its people do - and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people - with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work‑life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?
Work Schedule Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity Support the resolution of customer issues escalated from the call center, regulators, or other external corporate sources. At this time, Ally will not sponsor a new applicant for employment authorization for this position. This role requires a hybrid schedule: three times a week in office.
The Work Itself
Support includes daily problem resolution for customer issues, generation of reports; letter generation, direct customer contact, and other requirements as may be required.
Respond to customer complaints via phone and mail within established guidelines and procedures.
Analyze customer needs on an ongoing basis to assist in identifying new business opportunities and develop proposals for new products, services, technology, and/or operating procedures to meet those needs.
Recommend enhancements where necessary to support the corporate and bank objectives for customer care.
Collect, compile, and analyze data results from escalated issues.
Recommend changes that can create efficiencies and/or streamline processes.
Prepare quantitative and qualitative reports that track information and measure results for comparison to standard metrics.
Complete other duties or responsibilities as may be required to effectively and efficiently respond to customer needs.
The Skills You Bring
Entry Level
Bachelor degree or the equivalent combination of education and experience preferred.
Ability to manage multiple projects and assignments, prioritize, and meet deadlines.
Ability to work independently with minimal supervision.
Microsoft Office – Excel and PowerPoint.
How We’ll Have Your Back
Time Away : Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly.
Planning for the Future : 401(k) retirement savings plan with matching and company contributions, student loan pay‑downs, 529 educational savings programs, tuition reimbursement, employee stock purchase plan, and financial learning center and coach access.
Health & Well‑being : Flexible health and insurance options including medical, dental, vision, employee, spouse and child life insurance, disability, pre‑tax HSAs, FSAs, critical illness, accident & hospital indemnity insurance, and a total well‑being program.
Building a Family : Adoption, surrogacy and fertility assistance, paid parental and caregiver leave, dependent day‑care FSA and childcare discounts.
Work‑Life Integration : Mentally Fit Employee Assistance Program, subsidized Weight Watchers programs and other employee discount programs.
Other Compensations : Depending on the role, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
For more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf.
Company Overview Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
EEO Statement Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range $47,840 – $75,000 USD
Incentive Compensation This position is eligible to participate in our annual incentive plan.
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Work Schedule Ally designates roles as (1) fully on‑site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity Support the resolution of customer issues escalated from the call center, regulators, or other external corporate sources. At this time, Ally will not sponsor a new applicant for employment authorization for this position. This role requires a hybrid schedule: three times a week in office.
The Work Itself
Support includes daily problem resolution for customer issues, generation of reports; letter generation, direct customer contact, and other requirements as may be required.
Respond to customer complaints via phone and mail within established guidelines and procedures.
Analyze customer needs on an ongoing basis to assist in identifying new business opportunities and develop proposals for new products, services, technology, and/or operating procedures to meet those needs.
Recommend enhancements where necessary to support the corporate and bank objectives for customer care.
Collect, compile, and analyze data results from escalated issues.
Recommend changes that can create efficiencies and/or streamline processes.
Prepare quantitative and qualitative reports that track information and measure results for comparison to standard metrics.
Complete other duties or responsibilities as may be required to effectively and efficiently respond to customer needs.
The Skills You Bring
Entry Level
Bachelor degree or the equivalent combination of education and experience preferred.
Ability to manage multiple projects and assignments, prioritize, and meet deadlines.
Ability to work independently with minimal supervision.
Microsoft Office – Excel and PowerPoint.
How We’ll Have Your Back
Time Away : Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly.
Planning for the Future : 401(k) retirement savings plan with matching and company contributions, student loan pay‑downs, 529 educational savings programs, tuition reimbursement, employee stock purchase plan, and financial learning center and coach access.
Health & Well‑being : Flexible health and insurance options including medical, dental, vision, employee, spouse and child life insurance, disability, pre‑tax HSAs, FSAs, critical illness, accident & hospital indemnity insurance, and a total well‑being program.
Building a Family : Adoption, surrogacy and fertility assistance, paid parental and caregiver leave, dependent day‑care FSA and childcare discounts.
Work‑Life Integration : Mentally Fit Employee Assistance Program, subsidized Weight Watchers programs and other employee discount programs.
Other Compensations : Depending on the role, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.
For more detailed information about Ally’s Total Rewards, please visit this link: https://www.ally.com/content/dam/pdf/corporate/ally-total-rewards-snapshot.pdf.
Company Overview Ally Financial is a customer‑centric, leading digital financial services company with passionate customer service and innovative financial solutions. We are relentlessly focused on “Doing it Right” and being a trusted financial‑services provider to our consumer, commercial, and corporate customers. For more information, visit www.ally.com.
EEO Statement Ally is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
We are committed to providing reasonable accommodation to applicants with physical or mental disabilities. For accommodation requests, email us at hrpolicy@ally.com. Ally will not discriminate against any qualified individual who is capable of performing the essential functions of the job with or without reasonable accommodation.
Base Pay Range $47,840 – $75,000 USD
Incentive Compensation This position is eligible to participate in our annual incentive plan.
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