KeyBank
Sr. Client Manager
role at
KeyBank
Location: 4910 Tiedeman Road, Brooklyn, OH
General Location: Cleveland, OH market
Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location).
Hours: 8-5pm EST
Position Location Policy: Hybrid and remote options apply as described above.
Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.
Essential Functions
Collaborate with partners to expand and retain business and commercial clients
Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects)
Prepare, deliver, and review agreements
Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
Conduct research to support ongoing client needs
Generate cross-sell leads and participate in regular bank initiatives
Partner with internal stakeholders to address complex client needs
Make timely, risk-aware decisions and take ownership of outcomes
Set clear objectives, define priorities, and manage time effectively
Analyze information from various sources to draw conclusions and develop solutions
Adheres to and supports Key’s compliance culture
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Education
Bachelor's Degree or equivalent experience (required)
Work Experience
3+ years of cash management experience (required)
3+ years of Commercial Banking experience (preferred)
Licenses and Certifications
Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)
Skills
Expertise in treasury/ cash management products and services
Manages service updates, compliance projects, and new service rollouts
Demonstrated success in managing client needs and inquiries
Strong verbal and written communication for client engagement
Identifies cross-sell opportunities and contributes to bank initiatives
Analyzes information to resolve complex client issues
Makes timely, risk-aware decisions and takes ownership of outcomes
Works effectively with internal partners to support business growth
Prepares, delivers, and reviews client agreements
Sets priorities and manages workload effectively
Ensures accuracy and follow-through in client support
Comfortable presenting to clients and internal stakeholders
Adheres to risk policies and supports testing initiatives
Ability to interpret data and develop client-focused solutions
Skilled in Microsoft Office in Word, Excel, and PowerPoint for business tasks
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks or computer bags up to 10 lbs
Travel
Occasional travel including overnight stays
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license
This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. This role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
Compensation And Benefits This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/30/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Banking
Referrals increase your chances of interviewing at KeyBank by 2x
#J-18808-Ljbffr
role at
KeyBank
Location: 4910 Tiedeman Road, Brooklyn, OH
General Location: Cleveland, OH market
Hybrid Requirement (if within specific cities): If the selected candidate resides in Cleveland, OH they are expected to work on-site 2 days per week at the nearest KeyBank office (non-branch location).
Hours: 8-5pm EST
Position Location Policy: Hybrid and remote options apply as described above.
Job Summary As an integral member of the Commercial Bank team, this role collaborates to acquire, expand, and retain business clients. The position serves as the first point of contact for customer service needs, inquiries, or problems, ensuring clients receive a full and effective client experience.
Essential Functions
Collaborate with partners to expand and retain business and commercial clients
Maintain and manage cash management services, including project completion and tracking (e.g., product/service updates, new service introductions, compliance projects)
Prepare, deliver, and review agreements
Adhere to all Risk policies and procedures, including QV and Risk Testing initiatives
Conduct research to support ongoing client needs
Generate cross-sell leads and participate in regular bank initiatives
Partner with internal stakeholders to address complex client needs
Make timely, risk-aware decisions and take ownership of outcomes
Set clear objectives, define priorities, and manage time effectively
Analyze information from various sources to draw conclusions and develop solutions
Adheres to and supports Key’s compliance culture
Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
Complies with all KeyBank policies and procedures, including acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key
Education
Bachelor's Degree or equivalent experience (required)
Work Experience
3+ years of cash management experience (required)
3+ years of Commercial Banking experience (preferred)
Licenses and Certifications
Certified Cash Manager (CCM) or Certified Treasury Professional (CTP) (preferred)
Skills
Expertise in treasury/ cash management products and services
Manages service updates, compliance projects, and new service rollouts
Demonstrated success in managing client needs and inquiries
Strong verbal and written communication for client engagement
Identifies cross-sell opportunities and contributes to bank initiatives
Analyzes information to resolve complex client issues
Makes timely, risk-aware decisions and takes ownership of outcomes
Works effectively with internal partners to support business growth
Prepares, delivers, and reviews client agreements
Sets priorities and manages workload effectively
Ensures accuracy and follow-through in client support
Comfortable presenting to clients and internal stakeholders
Adheres to risk policies and supports testing initiatives
Ability to interpret data and develop client-focused solutions
Skilled in Microsoft Office in Word, Excel, and PowerPoint for business tasks
Core Competencies
All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct
Physical Demands
General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks or computer bags up to 10 lbs
Travel
Occasional travel including overnight stays
Driving Requirements
Ability to occasionally operate a motor vehicle with a valid driver's license
This position is NOT eligible for employment visa (e.g., H-1B) sponsorship. Applicants must be currently authorized to work in the United States on a full-time basis.
Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. This role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.
Compensation And Benefits This position is eligible to earn a base salary in the range of $68,000.00 - $103,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 01/30/2026
KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Business Development
Industries
Banking
Referrals increase your chances of interviewing at KeyBank by 2x
#J-18808-Ljbffr