US Bank
Sales Support SpecialistCategorySales & Relationship ManagementJob Id2026-000083
US Bank, Hopkins, Minnesota, United States, 55343
Job Title
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One. Review, onboarding and ongoing support of our Correspondent lenders by following established procedures. The actions include but are not limited to the following: reviewing new application packages, communication with our sales team, lenders and Housing Finance Authorities, obtain missing documentation, update our client management system to onboard new lenders, organize files and perform review of annual recertifications. Respond to questions from our lenders, HFA partners, internal staff and our sales team in our shared mailbox. Review monitoring actions against our lender base and follow procedure for collecting information. Build good rapport with sales staff, take ownership and actively build credibility and trust. Offer support to other colleagues where necessary. Participate in completing miscellaneous departmental projects as necessary. Basic Qualifications - High school diploma or equivalent - Typically four to five years of clerical experience Preferred Skills/Experience - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Effective interpersonal, verbal and written communication skills Minimum 4 years mortgage experience, processing or Correspondent Lending lender approval experience. Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel atall from Day One. Review, onboarding and ongoing support of our Correspondent lenders by following established procedures. The actions include but are not limited to the following: reviewing new application packages, communication with our sales team, lenders and Housing Finance Authorities, obtain missing documentation, update our client management system to onboard new lenders, organize files and perform review of annual recertifications. Respond to questions from our lenders, HFA partners, internal staff and our sales team in our shared mailbox. Review monitoring actions against our lender base and follow procedure for collecting information. Build good rapport with sales staff, take ownership and actively build credibility and trust. Offer support to other colleagues where necessary. Participate in completing miscellaneous departmental projects as necessary. Basic Qualifications - High school diploma or equivalent - Typically four to five years of clerical experience Preferred Skills/Experience - Proficient computer navigation skills using a variety of software packages including Microsoft Office applications - Ability to manage multiple tasks/projects and deadlines simultaneously - Ability to identify and resolve exceptions and to interpret data - Proven customer service/relations skills - Effective interpersonal, verbal and written communication skills Minimum 4 years mortgage experience, processing or Correspondent Lending lender approval experience. Location expectations: This role requires working from a U.S. Bank location three (3) or more days per week. U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law. U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program. The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21