Credit and Collections Associate

divh2Credit And Collections Associate/h2pBertelsmann Global Business Services operating through Penguin Random House is seeking an experienced Credit And Collections Associate to join their team. Under full to moderate supervision and following standard guidelines, provides customer assistance in handling requests for credit and for the collection of delinquent accounts. Reviews/researches assigned accounts to determine credit worthiness. Evaluates if shipments should be suspended, contacts customers regarding their accounts and diligently resolves discrepancies. Minimizes risk by utilizing all available information./ppThis position provides an opportunity to work with various clients while handling responsibilities such as:/pulliReviews credit held orders multiple times daily for disposition./liliReviews and responds to voice mail, paper mail, email and faxes promptly./liliResponsible for claim research and resulting debit/credit adjustments or denials./liliResearches/responds to all internal and external customer inquiries./liliInitiates communication with customers within assigned territories./liliMaintains pertinent information regarding account status and history./liliReviews accounts to determine credit exposure, based on guidelines set by management./liliResponsible for maintenance to accounts and write-off documentation./liliMakes logical and sound decisions./liliObtains customer financials to assess risk./liliMaintains confidentiality of sensitive information./liliNegotiates reconciliations and payment plans within set guidelines./liliDecides/recommends method to enhance collection efforts, including payment plans, suspending shipments, placements, etc./liliReports to manager for guidance and direction as required./liliKeeps management apprised of potential problems/concerns./liliRefers recommendation for situations beyond authority to manager for review and approval./liliProactively explores new technology./liliParticipates in training to enhance job skills./liliFlexibility in performing other related duties./li/ulpThe ideal candidate has:/pulliSkills to communicate professionally and effectively, both verbal and written./liliAbility to display good judgment and makes appropriate recommendations./liliStrong organizational, prioritization and analytical skills; ability to handle multiple tasks./liliWorking knowledge of PC programs./liliFamiliarity with company policy and credit and bankruptcy laws./li/ulpExperience and Education:/pulliHigh school diploma or equivalent./lili1-2 years collection or related experience preferred./liliThis position may have the opportunity to work remotely./li/ulpThe salary range for this position is $40,000-$42,000 per year. Additional compensation may be awarded annually contingent upon the companys results, and at the sole discretion of the company./p/div