TERREPOWER
About Us
We are a company that repairs and provides Remanufactured, Aftermarket, and OEM hydraulic units and components. We specialize in industrial applications like paper mills, sawmills, steel mills, recycling plants, oil & gas applications and mobile applications, including construction, and utility, mining, agricultural and marine equipment.
About the Role As a
Technical Customer Service Team Member , you will play a key role in driving customer satisfaction and supporting our growth objectives. This position requires strong communication skills and the ability to manage multiple responsibilities, including responding to customer inquiries via phone and email, preparing and providing quotes, sourcing non-stock items through vendor partners, and processing customer orders. Building and maintaining strong vendor relationships is essential to ensure timely sourcing and competitive pricing.
Key Responsibilities
Source non-stock items through established vendor partners
Build and maintain strong vendor relationships to ensure timely sourcing and competitive pricing
Report competitive pricing to the Inside Sales Manager
Negotiate sale pricing with approval from the Inside Sales Manager
Follow up on customer quotes to ensure timely responses
Expedite orders when necessary
Assist with warranty claims and product returns
Provide support to Outside Sales and Account Managers
Troubleshoot and resolve customer concerns
Offer technical assistance as needed
Collaborate with other departments to address quality issues
Perform additional duties as assigned
Qualifications
Ability to sit for extended periods; occasional walking, stair climbing, stooping, or bending
Capable of lifting up to 25 pounds
Close vision and ability to adjust focus as required
Proficiency in Microsoft Office programs
Experience using a multi-line phone system
Strong written communication skills for professional emails and correspondence
Familiarity with SAP or similar ERP systems
Skills
Strong relationship-building and vendor management skills
Excellent communication and negotiation abilities
Problem-solving and troubleshooting aptitude
Ability to work collaboratively across departments
Attention to detail and organizational skills
Work Environment
Primarily office-based with occasional exposure to the manufacturing plant environment
Potential exposure to moving mechanical parts, odors, hydraulic fluids, noise, dust, heat, cold, and chemicals
Safety glasses required for specific tasks
Typical office conditions with moderate noise levels
Shift Monday - Friday 7:00am - 3:30pm
Pay $25.00 - $30.00 DOE
Benefits This position offers vacation, PTO and paid holidays. In addition, full-time employees are eligible to elect medical/dental/vision and participate in the company 401K plan.
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About the Role As a
Technical Customer Service Team Member , you will play a key role in driving customer satisfaction and supporting our growth objectives. This position requires strong communication skills and the ability to manage multiple responsibilities, including responding to customer inquiries via phone and email, preparing and providing quotes, sourcing non-stock items through vendor partners, and processing customer orders. Building and maintaining strong vendor relationships is essential to ensure timely sourcing and competitive pricing.
Key Responsibilities
Source non-stock items through established vendor partners
Build and maintain strong vendor relationships to ensure timely sourcing and competitive pricing
Report competitive pricing to the Inside Sales Manager
Negotiate sale pricing with approval from the Inside Sales Manager
Follow up on customer quotes to ensure timely responses
Expedite orders when necessary
Assist with warranty claims and product returns
Provide support to Outside Sales and Account Managers
Troubleshoot and resolve customer concerns
Offer technical assistance as needed
Collaborate with other departments to address quality issues
Perform additional duties as assigned
Qualifications
Ability to sit for extended periods; occasional walking, stair climbing, stooping, or bending
Capable of lifting up to 25 pounds
Close vision and ability to adjust focus as required
Proficiency in Microsoft Office programs
Experience using a multi-line phone system
Strong written communication skills for professional emails and correspondence
Familiarity with SAP or similar ERP systems
Skills
Strong relationship-building and vendor management skills
Excellent communication and negotiation abilities
Problem-solving and troubleshooting aptitude
Ability to work collaboratively across departments
Attention to detail and organizational skills
Work Environment
Primarily office-based with occasional exposure to the manufacturing plant environment
Potential exposure to moving mechanical parts, odors, hydraulic fluids, noise, dust, heat, cold, and chemicals
Safety glasses required for specific tasks
Typical office conditions with moderate noise levels
Shift Monday - Friday 7:00am - 3:30pm
Pay $25.00 - $30.00 DOE
Benefits This position offers vacation, PTO and paid holidays. In addition, full-time employees are eligible to elect medical/dental/vision and participate in the company 401K plan.
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