Howard Air
We are seeking a highly organized and customer‑focused Sales Lead Coordinator to support our sales and service teams. This role is vital in ensuring every customer inquiry and lead is handled quickly, professionally, and with care. You’ll play a key role in converting incoming leads into scheduled appointments, supporting our sales representatives, and ensuring a smooth customer journey from the first call to the booked service.
Your ability to multitask, problem‑solve, and provide top‑tier customer service will directly impact our growth and customer satisfaction.
Key Responsibilities Lead Management & Scheduling
Respond to and manage incoming customer leads from phone calls, online forms, and marketing campaigns
Qualify leads and assign them to the appropriate sales representative or service team
Schedule and confirm sales appointments with customers, optimizing routes and availability
Track lead progress and ensure timely follow принимает to maximize conversion rates
Customer Service & Communication
Act as the first point of contact for potential customers, delivering a professional and positive experience
Answer customer questions, explain services, and provide accurate information to build trust
Follow up on unsold estimates, missed appointments, or pending leads to re‑engage customers
Document customer interactions and keep detailed, accurate records in CRM/dispatching software
Partner with sales reps and field technicians to ensure smooth handoffs and communication
Monitor sales pipeline activity and provide reporting on lead conversion and appointment metrics
Support marketing campaigns by tracking lead sources and identifying successful strategies
Recommend process improvements to increase efficiency and conversion rates
Qualifications
2+ years of experience in customer service, inside sales, or lead coordination (HVAC, plumbing, or service industry preferred)
Strong organizational and multitasking skills with attention to detail
Excellent verbal and written communication skills with a customer‑first mindset
Experience with scheduling and CRM tools (ServiceTitan, Salesforce, etc.) a plus
Ability to work in a fast‑paced, team‑oriented environment and meet deadlines
Health Insurance:
Comprehensive medical, dental, and vision coverage
Retirement Plan:
401(k) with company match
Paid Time Off:
Vacation, holidays, and sick leave
Career Growth:
Professional training and advancement opportunities
Supportive Culture: A positive, team‑focused environment that values your contributions
Σε Apply Today – Join a company where your skills make a real impact!
Pay Range $24 - $27 USD
For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.
We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
As set forth in Howard Air’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr
Your ability to multitask, problem‑solve, and provide top‑tier customer service will directly impact our growth and customer satisfaction.
Key Responsibilities Lead Management & Scheduling
Respond to and manage incoming customer leads from phone calls, online forms, and marketing campaigns
Qualify leads and assign them to the appropriate sales representative or service team
Schedule and confirm sales appointments with customers, optimizing routes and availability
Track lead progress and ensure timely follow принимает to maximize conversion rates
Customer Service & Communication
Act as the first point of contact for potential customers, delivering a professional and positive experience
Answer customer questions, explain services, and provide accurate information to build trust
Follow up on unsold estimates, missed appointments, or pending leads to re‑engage customers
Document customer interactions and keep detailed, accurate records in CRM/dispatching software
Partner with sales reps and field technicians to ensure smooth handoffs and communication
Monitor sales pipeline activity and provide reporting on lead conversion and appointment metrics
Support marketing campaigns by tracking lead sources and identifying successful strategies
Recommend process improvements to increase efficiency and conversion rates
Qualifications
2+ years of experience in customer service, inside sales, or lead coordination (HVAC, plumbing, or service industry preferred)
Strong organizational and multitasking skills with attention to detail
Excellent verbal and written communication skills with a customer‑first mindset
Experience with scheduling and CRM tools (ServiceTitan, Salesforce, etc.) a plus
Ability to work in a fast‑paced, team‑oriented environment and meet deadlines
Health Insurance:
Comprehensive medical, dental, and vision coverage
Retirement Plan:
401(k) with company match
Paid Time Off:
Vacation, holidays, and sick leave
Career Growth:
Professional training and advancement opportunities
Supportive Culture: A positive, team‑focused environment that values your contributions
Σε Apply Today – Join a company where your skills make a real impact!
Pay Range $24 - $27 USD
For more than 30 years, Howard Air has focused on providing the latest technology in superior comfort to meet our customers’ air conditioning and heating needs. When you join us, you will proudly be part of an exclusive group of the highest trained and top earning professionals in the HVAC industry. Earn the most you’ve ever made in the HVAC industry while enjoying flexible work schedules for an unbeatable work/life balance, along with the best tools, equipment, vehicles, and facilities in the industry.
We are an equal‑opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.
As set forth in Howard Air’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr