Government Jobs
Customer Service Field Representative
Government Jobs, Vero Beach, Florida, United States, 32960
Job Title
Working independently under the general direction of the Foreman - Meter Services, performs field work tuning on and off water meters and obtaining start and final reads for new and moving customers. Preforms Rechecks to the AMR Routes daily. Essential Job Duties
Drives an assigned county vehicle Performs Rechecks to AMR Routes daily. Performs various work orders such as Disconnect (Non-payment/Customer request), Final Bill Read, Turn On Customer Request, etc. Communicates with Customer Service office staff to disconnect and reconnect water services. Completes various Customer Service work orders and assists other Customer Service positions when needed. Performs all other job-related duties as assigned or as become apparent. Performs all duties safely in accordance with County and department safety rules. Typical Requirements
Education/Experience: High school diploma or G.E.D. Previous experience in a similar role or familiarity with meter reading and utility services is preferred but not required. Licenses, Certifications, or Registrations: Must possess a valid Florida driver's license. Knowledge, Abilities, and Skills: Ability to navigate the geography and street locations within the IRCU AMR meter system. Must be able to use tablets and/or laptops for use with GIS mapping and Email. Ability to use hand tools to clean meter box, turn on and off meters for disconnect and reconnect of services (i.e. disconnects for nonpayment, customer disconnect requests, customer leaks, etc.). Ability to use hand tools such as shovels, pad locks, bolt cutters, and meter keys. Supplemental Information
Requires work outdoors. Employees will be exposed to seasonal temperatures, inclement weather, insects, etc. Ability to sit, bend, stoop, lift, walk, and climb into small areas. Employees lift large meter lids/vault lids, and other equipment necessary to complete the work. Must be able to walk on loose, uneven, and sloped ground. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position. I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation. If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I have discussed any questions I may have had about this job description prior to signing this form. ______________________________________ _________________________ Employees Signature Date ______________________________________ _________________________ Employees Name (Please Print) Employee Number Employees in this class are represented by the Teamsters Local 769 Union. Please review our benefits handbook for an overview of benefits
Working independently under the general direction of the Foreman - Meter Services, performs field work tuning on and off water meters and obtaining start and final reads for new and moving customers. Preforms Rechecks to the AMR Routes daily. Essential Job Duties
Drives an assigned county vehicle Performs Rechecks to AMR Routes daily. Performs various work orders such as Disconnect (Non-payment/Customer request), Final Bill Read, Turn On Customer Request, etc. Communicates with Customer Service office staff to disconnect and reconnect water services. Completes various Customer Service work orders and assists other Customer Service positions when needed. Performs all other job-related duties as assigned or as become apparent. Performs all duties safely in accordance with County and department safety rules. Typical Requirements
Education/Experience: High school diploma or G.E.D. Previous experience in a similar role or familiarity with meter reading and utility services is preferred but not required. Licenses, Certifications, or Registrations: Must possess a valid Florida driver's license. Knowledge, Abilities, and Skills: Ability to navigate the geography and street locations within the IRCU AMR meter system. Must be able to use tablets and/or laptops for use with GIS mapping and Email. Ability to use hand tools to clean meter box, turn on and off meters for disconnect and reconnect of services (i.e. disconnects for nonpayment, customer disconnect requests, customer leaks, etc.). Ability to use hand tools such as shovels, pad locks, bolt cutters, and meter keys. Supplemental Information
Requires work outdoors. Employees will be exposed to seasonal temperatures, inclement weather, insects, etc. Ability to sit, bend, stoop, lift, walk, and climb into small areas. Employees lift large meter lids/vault lids, and other equipment necessary to complete the work. Must be able to walk on loose, uneven, and sloped ground. This job description is not intended to be and should not be construed as an all-inclusive list of all the responsibilities, skills or working conditions associated with the position. While it is intended to accurately reflect the position activities and requirements, Management reserves the right to modify, add or remove duties and assign other duties as necessary that are a logical assignment to the position. I understand that a qualified employee or applicant with a disability may be afforded a reasonable accommodation to perform the essential job functions of a position in compliance with the Americans with Disabilities Act. I have read the job description for the above position and understand the job duties, requirements, and responsibilities for the position. I attest that I am able to perform the essential functions as outlined in the job description either with or without accommodation. I understand that if I require accommodation, I will contact the Human Resources Department to request accommodation. If I have any questions about the job duties described in the above job description, I should discuss them with my immediate supervisor or a member of the Human Resources staff. I have discussed any questions I may have had about this job description prior to signing this form. ______________________________________ _________________________ Employees Signature Date ______________________________________ _________________________ Employees Name (Please Print) Employee Number Employees in this class are represented by the Teamsters Local 769 Union. Please review our benefits handbook for an overview of benefits