City of Palmetto Florida
Meter Reader/Customer Service Field Representative
City of Palmetto Florida, Florida, New York, United States
Employment Opportunities
The following is a listing of various job openings that are currently available. Click on any of the title(s) for further details. Meter Reader/Customer Service Field Representative
Title:
Meter Reader/Customer Service Field Representative Division:
City Hall Department:
Customer Service Pay Grade:
105 Salary:
Starting at $17.14 per hour depending on experience FLSA Status:
Non-Exempt Classification:
Full-Time PLEASE NOTE: YOU MUST SUBMIT A CITY OF PALMETTO EMPLOYMENT APPLICATION TO BE CONSIDERED FOR THIS POSITION. Employment applications may be printed from our Toolbox Download Application or picked up at the City of Palmetto Human Resource Dept., 516 8th Ave. W. Palmetto, Fl. 34221. Overview
The purpose of this position within the organization is to perform various customer service duties such as responding to customer requests and concerns regarding water consumption and meter readings, checking for leak reports; maintaining, cleaning, and repairing water meters; ensuring cleanliness of vehicles under the Customer Service Department; performing various customer service duties in the office, including updating the database, clerical duties and serving as backup to the Customer Service Windows, placing and answering phone calls as needed. Responsibilities
Essential Functions: The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work as necessary. Individual job duties will vary based on work assignment. Meets with customers to provide education and/or results of meter performed testing related to water consumption and addresses any questions or concerns. Tracks and records accurate water consumption (high/low) and unusual changes such as damages/leaks for assigned routes through monthly meter readings for billing purposes. Installs and repairs water meters; inspects meters and connections for defect, damage and unauthorized connections; responds to work orders for utility disconnections, reconnections, and other services. Reports irregularities to Lead Customer Service Representative, Customer Service Supervisor or Customer Service Manager. Reports meter locations that are hazardous or difficult to read or maintain including but not limited to dangerous meter locations, vicious or dangerous animals, abnormal utilities to Lead Customer Service Representative, Customer Service Supervisor or Customer Service Manager so that condition can be remedied. Performs preventative maintenance such as cleaning, digging, lifting, and spraying of meter boxes; drives and operates light equipment as needed; maintains vehicles to ensure cleanliness such as washing vehicles; vacuuming interior of vehicles as needed; sanitizing interiors daily and maintaining appropriate gas levels; weekly vehicle inspections to ensure vehicle remains damage free and reporting any issues to management. Responsible for obtaining monthly meter readings for all billing cycles using Automated Meter Reading (AMR) and mobile technology. Assists in the analysis and improvement of assigned routes and other workings of the Water and Customer Service Department. Assist management with extracting information from billing database for things, such as, services provided by locator, work order reports, etc. Additional Duties: When needed, serves as back up and performs front-desk Customer Service Representative duties; such as scheduling appointments, communicating in-person and via telephone with customers to collect payments, and creating reports for meter readings and broken meters. Backflow testing of meters. Responsibilities: People Responsibility:
Serves others such as customers, attends to their requests, and exchanges information with them. Establish and maintain effective working relationships with supervisors, co-workers, building occupants and the public. Qualifications
Knowledge, Skills and Abilities: Knowledge of geography, streets and business locations for the City of Palmetto and surrounding county/city or town. Skill in strong communication skills and ability to exercise good judgment in interactions with customers; all levels of internal departments within the City of Palmetto as well as outside vendors and customers. Ability to work with computers/tablets and related software, including Excel, Word, etc. Asset and Other Requirements
Asset Responsibility:
Requires some responsibility for achieving minor economies and/or preventing minor losses through the handling of or accounting for materials, supplies, or small amounts of money. Maintains an inventory of tools on each vehicle and regularly reports to Management any damage and/or replacement needs. Maintain a clean and safe work environment and recognizes and reports unsafe working conditions to the Lead Customer Service Representative, Customer Service Supervisor or Customer Service Manager. Mathematical Requirements: Uses addition and subtraction, multiplication and division and/or calculates ratios, rates and percentages. Money handling is required. Communications Requirements: Reads routine sentences, instructions, regulations, procedures or work orders; writes routine sentences and completes routine job forms and incident reports; speaks routine sentences using proper grammar. Judgment Requirements: Responsible for very few decisions, affecting only the individual; works in a very stable environment with clear and uncomplicated written/oral instructions. Demonstrates the ability to adapt to change in procedures and workload and able to maintain composure when confronted with stressful situations. Follows established departmental policies and procedures. Complexity of Work: Performs semi-skilled work involving set procedures and rules, but with frequent problems; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure. Impact of Errors: The impact of errors is very serious - affects entire organization and the general public. Physical Demands: Performs light to medium work in compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands. This involves being outside as well as inside office environments; involves walking, standing, and crouching most of the time dependent on daily work assignments; also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy. Performs work on the computer and use of Apple equipment daily. Successfully complete any required training and or certifications and demonstrate proficiency. Must be able to perform physically demanding work under varying weather conditions such as extreme heat and humidity in the summer months and cold and rain during the winter months. The employee is frequently exposed to wet and or humid conditions. Safety and Equipment: Unavoidable Hazards:
Involves routine and frequent exposure to traffic, moving machinery and a variety of hand and small power tools. Special Certifications and Licenses: Ability to obtain Backflow testing certification within a year. Americans with Disabilities Act Compliance: The City of Palmetto is an Equal Opportunity Employer and Drug Free Workplace. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Palmetto will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Notes:
This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Category City Hall Status Open Salary Starting at $17.14 per hour depending on experience. Posted October 31, 2025 Closing Open Until Filled Attached Files General Employee Application
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The following is a listing of various job openings that are currently available. Click on any of the title(s) for further details. Meter Reader/Customer Service Field Representative
Title:
Meter Reader/Customer Service Field Representative Division:
City Hall Department:
Customer Service Pay Grade:
105 Salary:
Starting at $17.14 per hour depending on experience FLSA Status:
Non-Exempt Classification:
Full-Time PLEASE NOTE: YOU MUST SUBMIT A CITY OF PALMETTO EMPLOYMENT APPLICATION TO BE CONSIDERED FOR THIS POSITION. Employment applications may be printed from our Toolbox Download Application or picked up at the City of Palmetto Human Resource Dept., 516 8th Ave. W. Palmetto, Fl. 34221. Overview
The purpose of this position within the organization is to perform various customer service duties such as responding to customer requests and concerns regarding water consumption and meter readings, checking for leak reports; maintaining, cleaning, and repairing water meters; ensuring cleanliness of vehicles under the Customer Service Department; performing various customer service duties in the office, including updating the database, clerical duties and serving as backup to the Customer Service Windows, placing and answering phone calls as needed. Responsibilities
Essential Functions: The functions listed below are those that represent the majority of the time spent working in this position. Management may assign additional functions related to the type of work as necessary. Individual job duties will vary based on work assignment. Meets with customers to provide education and/or results of meter performed testing related to water consumption and addresses any questions or concerns. Tracks and records accurate water consumption (high/low) and unusual changes such as damages/leaks for assigned routes through monthly meter readings for billing purposes. Installs and repairs water meters; inspects meters and connections for defect, damage and unauthorized connections; responds to work orders for utility disconnections, reconnections, and other services. Reports irregularities to Lead Customer Service Representative, Customer Service Supervisor or Customer Service Manager. Reports meter locations that are hazardous or difficult to read or maintain including but not limited to dangerous meter locations, vicious or dangerous animals, abnormal utilities to Lead Customer Service Representative, Customer Service Supervisor or Customer Service Manager so that condition can be remedied. Performs preventative maintenance such as cleaning, digging, lifting, and spraying of meter boxes; drives and operates light equipment as needed; maintains vehicles to ensure cleanliness such as washing vehicles; vacuuming interior of vehicles as needed; sanitizing interiors daily and maintaining appropriate gas levels; weekly vehicle inspections to ensure vehicle remains damage free and reporting any issues to management. Responsible for obtaining monthly meter readings for all billing cycles using Automated Meter Reading (AMR) and mobile technology. Assists in the analysis and improvement of assigned routes and other workings of the Water and Customer Service Department. Assist management with extracting information from billing database for things, such as, services provided by locator, work order reports, etc. Additional Duties: When needed, serves as back up and performs front-desk Customer Service Representative duties; such as scheduling appointments, communicating in-person and via telephone with customers to collect payments, and creating reports for meter readings and broken meters. Backflow testing of meters. Responsibilities: People Responsibility:
Serves others such as customers, attends to their requests, and exchanges information with them. Establish and maintain effective working relationships with supervisors, co-workers, building occupants and the public. Qualifications
Knowledge, Skills and Abilities: Knowledge of geography, streets and business locations for the City of Palmetto and surrounding county/city or town. Skill in strong communication skills and ability to exercise good judgment in interactions with customers; all levels of internal departments within the City of Palmetto as well as outside vendors and customers. Ability to work with computers/tablets and related software, including Excel, Word, etc. Asset and Other Requirements
Asset Responsibility:
Requires some responsibility for achieving minor economies and/or preventing minor losses through the handling of or accounting for materials, supplies, or small amounts of money. Maintains an inventory of tools on each vehicle and regularly reports to Management any damage and/or replacement needs. Maintain a clean and safe work environment and recognizes and reports unsafe working conditions to the Lead Customer Service Representative, Customer Service Supervisor or Customer Service Manager. Mathematical Requirements: Uses addition and subtraction, multiplication and division and/or calculates ratios, rates and percentages. Money handling is required. Communications Requirements: Reads routine sentences, instructions, regulations, procedures or work orders; writes routine sentences and completes routine job forms and incident reports; speaks routine sentences using proper grammar. Judgment Requirements: Responsible for very few decisions, affecting only the individual; works in a very stable environment with clear and uncomplicated written/oral instructions. Demonstrates the ability to adapt to change in procedures and workload and able to maintain composure when confronted with stressful situations. Follows established departmental policies and procedures. Complexity of Work: Performs semi-skilled work involving set procedures and rules, but with frequent problems; requires normal attention with short periods of concentration for accurate results or occasional exposure to unusual pressure. Impact of Errors: The impact of errors is very serious - affects entire organization and the general public. Physical Demands: Performs light to medium work in compliance with the Americans with Disabilities Act, the following represents the physical and environmental demands. This involves being outside as well as inside office environments; involves walking, standing, and crouching most of the time dependent on daily work assignments; also involves exerting between 20 and 50 pounds of force on a regular and recurring basis or considerable skill, adeptness and speed in the use of the fingers, hands or limbs in tasks involving close tolerances or limits of accuracy. Performs work on the computer and use of Apple equipment daily. Successfully complete any required training and or certifications and demonstrate proficiency. Must be able to perform physically demanding work under varying weather conditions such as extreme heat and humidity in the summer months and cold and rain during the winter months. The employee is frequently exposed to wet and or humid conditions. Safety and Equipment: Unavoidable Hazards:
Involves routine and frequent exposure to traffic, moving machinery and a variety of hand and small power tools. Special Certifications and Licenses: Ability to obtain Backflow testing certification within a year. Americans with Disabilities Act Compliance: The City of Palmetto is an Equal Opportunity Employer and Drug Free Workplace. In compliance with the Americans with Disabilities Act (42 U.S. C. 12101 et. seq.), the City of Palmetto will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer. Notes:
This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change. Category City Hall Status Open Salary Starting at $17.14 per hour depending on experience. Posted October 31, 2025 Closing Open Until Filled Attached Files General Employee Application
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