Sales and Marketing
Supervisor, Residential Inbound Sales (Bilingual Spanish)
Sales and Marketing, El Paso, Texas, us, 88568
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast‑paced, quota‑driven sales environment that is highly transactional and customer focused.
Major Duties and Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated with strong sales coaching and developmental experience in a fast‑paced, dynamic call‑center sales environment
Develop new sales strategies within the call center to maximize opportunities
Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Correct иар abrection Action Plans (CARs). Develop and maintain a positive sales culture.
Lead and guide the team in the attainment of marketing campaign goals. Partner with marketingJake department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post‑launch feedback to Sales Representative and marketing leadership.
Perform all staffing‑related activities including recruiting, hiring, on‑boarding, goal‑setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time‑off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.
Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customerกลับ care.
Perform other duties as requested.
Required Qualifications Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Bilingual: Spanish
Education
High School diploma or equivalent
Related Work Experience and Number of Years
Inside sales experience, commercial事务 preferred – 2–3 years
Supervisory experience preferred, preferably in an inside sales capacity – 1–2 years
Preferred Qualifications Preferred Education
2+ years post–high school education preferred
Working Conditions
Office environment
Exposure to moderate noise levels
Occasional travel as required
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
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Accountable for meeting and exceeding established sales goals for residential customers. This position reports to the Residential Inbound Sales Manager. The Supervisor is responsible for coaching and development of a team of Inbound Sales Reps in a fast‑paced, quota‑driven sales environment that is highly transactional and customer focused.
Major Duties and Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Professional and highly motivated with strong sales coaching and developmental experience in a fast‑paced, dynamic call‑center sales environment
Develop new sales strategies within the call center to maximize opportunities
Oversee all daily sales activities of the Sales Representative Team. Lead and guide the team in the attainment of revenue goals and performance metrics. Monitor calls and performance stats and provide individual Sales Representative feedback. Motivate, coach and mentor Sales Representative. Plan and lead team meetings. Create, deliver, implement and manage individual Sales Representative Performance Improvement plans (PIPs) and Correct иар abrection Action Plans (CARs). Develop and maintain a positive sales culture.
Lead and guide the team in the attainment of marketing campaign goals. Partner with marketingJake department in the development, implementation and evaluation of marketing campaigns. Monitor rep and team performance; conduct coaching. Provide post‑launch feedback to Sales Representative and marketing leadership.
Perform all staffing‑related activities including recruiting, hiring, on‑boarding, goal‑setting, monitoring, measuring and coaching performance. Conduct regular performance reviews.
Perform multiple administrative duties: Create and manage Sales Representative work schedule. Review and approve time‑off requests and timesheets. Review, reconcile and approve commission reports. Approve customer credits.
Develop and maintain positive relationships with other departments: sales operations, field operations, marketing, product development, training and customerกลับ care.
Perform other duties as requested.
Required Qualifications Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to recruit, develop, maintain and optimize a team of sales professionals
Knowledge of voice, data and television products and services
Bilingual: Spanish
Education
High School diploma or equivalent
Related Work Experience and Number of Years
Inside sales experience, commercial事务 preferred – 2–3 years
Supervisory experience preferred, preferably in an inside sales capacity – 1–2 years
Preferred Qualifications Preferred Education
2+ years post–high school education preferred
Working Conditions
Office environment
Exposure to moderate noise levels
Occasional travel as required
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.
#J-18808-Ljbffr