Sherwin Williams
Key Account Specialist
This position is primarily responsible to actively accelerate the sales and growth as well as day to day needs of select and strategic Sherwin-Williams customers through direct phone and email communication. Specifically, the first line of communication for all Packaging customers. The Key Account Specialist will engage with commercial leaders, marketing teams, internal and external distribution branches and sales reps, and ultimately end-use customers to increase value of the Sherwin-Williams Packaging Division. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Responsibilities
Available-to-Promise support and back-up as necessary.
3PL training/process management support.
Strategic powder inventory management and lead export supply chain activities.
Leads and coordinates customer material disposal process.
Lead month-end close activities.
Team with sales and commercial to follow-up on new product leads and recommendations.
Make daily customer calls to manage on-hand inventory and solicit new sales/orders.
Attend customer trials to gain understand of product requirements while supporting sales to gain new business and pursue future leads.
Determine where customer is in the overall selling process and what steps are necessary to move the sales process along.
Schedule customer visits to maintain and enhance customer rapport and offer support to address any deficiencies (invoice, inventory - FIFO, logistics struggles, update customer profiles).
Identify & recognize supply constraints and actively work in conjunction with commercial to make recommendations to maintain supply.
Route qualified opportunities to the appropriate sales or technical professional for development and closure.
Communicate effectively with appropriate field sales representatives.
Access product/technical information to support customers' application requirements.
Complete required CRM updates in Salesforce on a timely basis.
Utilize all sales tools including Oracle Cloud, Boundary Apps and Valtrack to support/maintain selling efforts and address all supply struggles.
Responsible for bulk tank inventory management by using telemetry tools and direct/indirect solicited customer feedback.
Follow up appropriately with customers' telephone inquiries and orders.
Utilize all sales tools including Salesforce to support selling efforts.
Participate in business team meetings as necessary.
Communicate roadblocks to sales management team.
Gather competitive intelligence to share with commercial. Qualifications
Minimum Requirements Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1, etc.)
Must have High School Diploma or GED
Must have at least 1 year of experience with Microsoft Office products such as Word, Excel and Power Point
Must have at least one (1) year of work experience using Microsoft Excel, including writing formulas, formatting and sorting data, creating pivot tables, and importing/exporting excel data to and from proprietary software Preferred Qualifications Have a bachelor's degree or higher About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life
with rewards, benefits and the flexibility to enhance your health and well-being Career
with opportunities to learn, develop new skills and grow your contribution Connection
with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Job Info
Job Identification 2601222 Job Category Customer Service Posting Date 01/15/2026, 04:54 PM Apply Before 01/22/2026, 05:00 AM Locations USA PA Sewickley Office Employment Category Full-time regular Relocation Package No Salary Frequency Annually Minimum Salary $62,255 Maximum Salary $77,639
This position is primarily responsible to actively accelerate the sales and growth as well as day to day needs of select and strategic Sherwin-Williams customers through direct phone and email communication. Specifically, the first line of communication for all Packaging customers. The Key Account Specialist will engage with commercial leaders, marketing teams, internal and external distribution branches and sales reps, and ultimately end-use customers to increase value of the Sherwin-Williams Packaging Division. Job duties include contact with other employees and access confidential and proprietary information and/or other items of value, and such access may be supervised or unsupervised. The Company therefore has determined that a review of criminal history is necessary to protect the business and its operations and reputation and is necessary to protect the safety of the Company's staff, employees, and business relationships. Responsibilities
Available-to-Promise support and back-up as necessary.
3PL training/process management support.
Strategic powder inventory management and lead export supply chain activities.
Leads and coordinates customer material disposal process.
Lead month-end close activities.
Team with sales and commercial to follow-up on new product leads and recommendations.
Make daily customer calls to manage on-hand inventory and solicit new sales/orders.
Attend customer trials to gain understand of product requirements while supporting sales to gain new business and pursue future leads.
Determine where customer is in the overall selling process and what steps are necessary to move the sales process along.
Schedule customer visits to maintain and enhance customer rapport and offer support to address any deficiencies (invoice, inventory - FIFO, logistics struggles, update customer profiles).
Identify & recognize supply constraints and actively work in conjunction with commercial to make recommendations to maintain supply.
Route qualified opportunities to the appropriate sales or technical professional for development and closure.
Communicate effectively with appropriate field sales representatives.
Access product/technical information to support customers' application requirements.
Complete required CRM updates in Salesforce on a timely basis.
Utilize all sales tools including Oracle Cloud, Boundary Apps and Valtrack to support/maintain selling efforts and address all supply struggles.
Responsible for bulk tank inventory management by using telemetry tools and direct/indirect solicited customer feedback.
Follow up appropriately with customers' telephone inquiries and orders.
Utilize all sales tools including Salesforce to support selling efforts.
Participate in business team meetings as necessary.
Communicate roadblocks to sales management team.
Gather competitive intelligence to share with commercial. Qualifications
Minimum Requirements Must be at least eighteen (18) years of age
Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future (e.g., OPT, CPT, H1B, EB-1, etc.)
Must have High School Diploma or GED
Must have at least 1 year of experience with Microsoft Office products such as Word, Excel and Power Point
Must have at least one (1) year of work experience using Microsoft Excel, including writing formulas, formatting and sorting data, creating pivot tables, and importing/exporting excel data to and from proprietary software Preferred Qualifications Have a bachelor's degree or higher About Us
At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings and innovative solutions make the places and spaces in our world brighter and stronger. Your skills, talent and passion make it possible to live this purpose, and for customers and our business to achieve great results. Sherwin-Williams is a place that takes its stability, growth and momentum and translates it to possibility for our people. Our people are behind the strength of our success, and we invest and support you in: Life
with rewards, benefits and the flexibility to enhance your health and well-being Career
with opportunities to learn, develop new skills and grow your contribution Connection
with an inclusive team and commitment to our own and broader communities It's all here for you... let's Create Your Possible At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commuteit matters to us. Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws including with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act where applicable. Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract. As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans. Please be aware, Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process. Job Info
Job Identification 2601222 Job Category Customer Service Posting Date 01/15/2026, 04:54 PM Apply Before 01/22/2026, 05:00 AM Locations USA PA Sewickley Office Employment Category Full-time regular Relocation Package No Salary Frequency Annually Minimum Salary $62,255 Maximum Salary $77,639