ESRhealthcare
Assistant Account Manager Salinas, CA
ESRhealthcare, Salinas, California, United States, 93911
Assistant Account Manager (Salinas, CA)
EXEMPT: No | DEPARTMENT: Account Management | DATE: 2025 | REPORTS TO: Account Director
Summary Provide day‑to‑day support to Account Managers and Customers as a member of the Account Management Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Support
Assist the Account Managers to provide day‑to‑day customer support; troubleshoot customer issues.
Process order changes and updates.
Process orders as needed, including checking notes.
Dispatch carriers.
Communicate order discrepancies.
Send pre and final manifests (order confirmations).
Handle transportation and dispatch issues.
Process credits, rejections and protections.
Contribute to process improvement as opportunities arise.
Assist in other ways, problem‑solving, as needed.
General Requirements
Establishes and maintains effective channels of communications with co-workers and business contacts.
Possesses knowledge of clerical/administrative practices with a high level of skill in customer support.
Is organized, self‑motivated, enthusiastic, dependable, detail‑oriented and driven by excellence.
Is able to adjust tasks in accordance with changing deadlines and priorities.
Maintains a belief in working as a supportive and cohesive team.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum 2 years of college preferred.
Computer Skills
Must be computer literate with personal computers with the ability to quickly learn company software.
Language Skills
Ability to respond to basic inquiries from the public, co‑workers and business affiliates; ability to read and write accurate memos and correspondence.
Mathematical Skills
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to define problems, establish facts and apply company policies and procedures.
General Job Performance Standards
Quantity of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions.
Quality of Work – Consistently demonstrates accuracy, thoroughness, neatness and dependability.
Timeliness – Completes assignments on or ahead of schedule.
Ability to Learn New Duties – Interprets and learns from new situations.
Teamwork – Builds an environment that fosters teamwork through positive and supportive cooperation.
Job Commitment – Performs expected and unexpected tasks; demonstrate tenacity in completing tasks.
Attendance & Punctuality – Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work.
Working Conditions
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Environment
Approximately 95% of the time performing job duties is spent indoors, within a standard office environment.
Approximately 90% of the time is spent on the computer and telephone.
Noise level in the work environment is usually moderate.
Physical Demands
Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; use computer, calculator, telephone.
Machines, tool and equipment occasionally: copier, fax, and 10‑key calculator.
Continuously: writing instruments, computer and telephone.
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Summary Provide day‑to‑day support to Account Managers and Customers as a member of the Account Management Team.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Customer Support
Assist the Account Managers to provide day‑to‑day customer support; troubleshoot customer issues.
Process order changes and updates.
Process orders as needed, including checking notes.
Dispatch carriers.
Communicate order discrepancies.
Send pre and final manifests (order confirmations).
Handle transportation and dispatch issues.
Process credits, rejections and protections.
Contribute to process improvement as opportunities arise.
Assist in other ways, problem‑solving, as needed.
General Requirements
Establishes and maintains effective channels of communications with co-workers and business contacts.
Possesses knowledge of clerical/administrative practices with a high level of skill in customer support.
Is organized, self‑motivated, enthusiastic, dependable, detail‑oriented and driven by excellence.
Is able to adjust tasks in accordance with changing deadlines and priorities.
Maintains a belief in working as a supportive and cohesive team.
Qualification Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience
Minimum 2 years of college preferred.
Computer Skills
Must be computer literate with personal computers with the ability to quickly learn company software.
Language Skills
Ability to respond to basic inquiries from the public, co‑workers and business affiliates; ability to read and write accurate memos and correspondence.
Mathematical Skills
Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
Reasoning Ability
Ability to define problems, establish facts and apply company policies and procedures.
General Job Performance Standards
Quantity of Work – Accomplishes an appropriate volume of satisfactory work under normal conditions.
Quality of Work – Consistently demonstrates accuracy, thoroughness, neatness and dependability.
Timeliness – Completes assignments on or ahead of schedule.
Ability to Learn New Duties – Interprets and learns from new situations.
Teamwork – Builds an environment that fosters teamwork through positive and supportive cooperation.
Job Commitment – Performs expected and unexpected tasks; demonstrate tenacity in completing tasks.
Attendance & Punctuality – Shows daily ability to be at work at scheduled time, including returning on time after breaks, meal periods and other authorized absences from work.
Working Conditions
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Environment
Approximately 95% of the time performing job duties is spent indoors, within a standard office environment.
Approximately 90% of the time is spent on the computer and telephone.
Noise level in the work environment is usually moderate.
Physical Demands
Continuously: sit, reach with hands and arms, see (including close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus), hear and speak; use computer, calculator, telephone.
Machines, tool and equipment occasionally: copier, fax, and 10‑key calculator.
Continuously: writing instruments, computer and telephone.
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