FourKites, Inc.
Senior Customer Success Manager Chicago, IL or Remote, USA
FourKites, Inc., Chicago, Illinois, United States, 60290
At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable.
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
FourKites is looking for an ambitious and experienced
Senior
Customer Success Manager
to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.
What you’ll be doing:
Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
Understand white-space and work to identify and/or develop upsell opportunities
Advocate customer needs/issues cross-departmentally
Advocate internally for customer needs and connect on priorities
About the team: Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.
Who you are:
At least 8 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
Supply Chain industry experience preferred
Excellent ability to multitask and prioritize workload
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
Bilingual proficiency (Good to have)
Ability to travel 10% or more of the time
Benefits:
Medical, Dental & Vision benefits start on first day of employment
Health Savings Account employer contribution
Medical and Dependent Care FSA
Supplemental insurance for Accident and Critical Illness expense reimbursement
Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
401k Retirement savings employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
Up to 16 weeks of parental leave for birthing parents, fully paid
Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
Technology reimbursement
Commuter benefits for in office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities
FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr
Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity.
FourKites is looking for an ambitious and experienced
Senior
Customer Success Manager
to join our team! You will provide the best customer experience by building a consultative relationship with your book of business in order to grow and retain customers. You will have a strong partnership with our Sales team, as you help your customers meet their business objectives while identifying new opportunities to expand the FourKites footprint. As the owner of the day-to-day management of your customers, you will become their go-to expert in all things FourKites. From training your customers on the FourKites platform, to creating actionable goals for ways that they can optimize their supply chain, you are responsible for creating customers who are delighted in their utilization and adoption of our product.
What you’ll be doing:
Own overall relationship with assigned customers, which include: increasing adoption, driving usage, ensuring retention and satisfaction
Establish a trusted/strategic advisor relationship with each assigned customer and drive continued value of our products and services
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals
Facilitate a quarterly Executive Business Review to review goals, progress and opportunities
Understand white-space and work to identify and/or develop upsell opportunities
Advocate customer needs/issues cross-departmentally
Advocate internally for customer needs and connect on priorities
About the team: Our innovative Customer Success Managers are integral to our Operations team. With their creative problem-solving skills, they have created “raving fans” of FourKites with all of our customers. From implementing round-table events to advocating directly with the FourKites Leadership team, our Customer Success Managers are the driving force behind our customer’s satisfaction and retention.
Who you are:
At least 8 years of experience working with enterprise customers in a Customer Success or Account Management type role at a SaaS company
Supply Chain industry experience preferred
Excellent ability to multitask and prioritize workload
Demonstrated ability/flexibility to work cross-functionally in a fast-growing company where fast-paced change is the norm
Demonstrates a strong drive for efficiency, resolving problems and getting the work done in a timely, quality-focused manner
Bilingual proficiency (Good to have)
Ability to travel 10% or more of the time
Benefits:
Medical, Dental & Vision benefits start on first day of employment
Health Savings Account employer contribution
Medical and Dependent Care FSA
Supplemental insurance for Accident and Critical Illness expense reimbursement
Dedicated resources for family planning, 1:1 support for new parents, access to child care and welfare networks, fertility, LGBTQIA+ inclusive, behavioral and psychological health
401k Retirement savings employer match
Bonus and incentive compensation as well as employee stock option program
Employer paid life insurance and short term disability insurance
Up to 16 weeks of parental leave for birthing parents, fully paid
Up to 12 weeks of parental leave for non-birthing parents (8 weeks paid, 4 weeks unpaid)
Technology reimbursement
Commuter benefits for in office employees (Chicago)
Annual Wellness Stipend
Ongoing learning & development opportunities
FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-Ljbffr