Office of the Governor Greg Abbott
Benefit Processor Associate or Benefit Processor
Office of the Governor Greg Abbott, Austin, Texas, us, 78716
Benefit Processor Associate or Benefit Processor
Requisition ID:
req1339 Employment Type:
Unclassified Regular Full-Time (URF) Division:
Benefit Processing Compensation:
Dependent Upon Qualifications Job Closing:
1/28/2026 Location:
TRS Headquarters Building 1, 4655 Mueller Boulevard, Austin, Texas, 78723, United States
WHO WE ARE In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day. Joining our fast‑paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.
The Benefit Processor Associate position reviews member records and processes routine requests as they work in an on‑the‑job training environment, building skills to a Benefit Processor position. Benefit Processors are responsible for providing customer service, reviewing TRS member records, processing requests and providing technical assistance. They work with the Benefit Processing team, Pension Services staff, and other agency employees.
We offer a competitive compensation package with benefits, a retirement pension, and work/life balance in a dynamic environment. If you have the skill set and the passion to serve our members, we encourage you to apply! This vacancy will be filled at one of two levels (Benefit Processor Associate or Benefit Processor). Candidates with TRS experience may qualify for the Benefit Processor. Selected applicants will be offered the position that most closely matches their education and experience.
Salary range: Benefit Processor Associate: $48,000–$55,000 annually Benefit Processor: $55,000–$68,384 annually
Candidates selected to move forward will be emailed a pre‑interview assessment. A short video interview may follow. In‑person interviews will be conducted in Austin, TX in February. The expected start date for this position is April 1, 2026.
WHAT YOU WILL DO Member Record Review
Actively participate in the TRS Benefit Processing training program.
Perform research and analysis of member records to ensure accuracy and completeness of information and to determine eligibility for one or more types of benefit or service, such as service credit purchase, retirement estimates, service retirement, disability retirement, death benefits, refunds, or account maintenances.
Verify member’s name, address, and other demographic information.
Review the member account to determine amount of creditable service and/or eligibility for routine refund, retirement, and reinstatement of withdrawn service.
Update or correct demographic information and member service information.
Communicate with members, school districts, alternate payees, attorneys, executors, and other interested parties to verify or obtain member information and to provide information regarding complex agency laws, regulations, procedures, and processes.
Utilize TRS systems to retrieve and research member data.
(Benefit Processor)
Benefit Processing
Review documents for authenticity and accuracy and process requests relating to assigned benefit program(s).
Process lump sum refunds of member contributions including accounts involving Optional Retirement Program (ORP), Partial Lump Sum Option (PLSO), and/or Qualified Domestic Relations Orders (QDROs).
Prepare cost statements for purchase of TRS service based on withdrawn service, military service, unreported service, and out of state service.
Verify the legitimacy of beneficiary designations and finalize payments for death claims for members/retirees, including those with specialized issues such as QDROs.
Process retirement estimates, including those with specialized issues such as QDROs.
(Benefit Processor)
Finalize applications for retirement and authorize entry onto the annuity payroll.
(Benefit Processor)
Process retirement applications, including those with specialized issues such as QDROs.
(Benefit Processor)
Review Power of Attorney documents.
(Benefit Processor)
Utilize TRS system to process benefit requests.
(Benefit Processor)
Training & Technical Assistance (Benefit Processor)
Review and validate the work of other Benefit Processors for accuracy, completeness, and correct application of routine laws, policies, and procedures.
Assist in training and providing technical assistance to team members on Benefit Processing related laws, regulation, policies, procedures, and processes.
Assist in analyzing and recommending changes to departmental procedures and systems.
WHAT YOU WILL BRING Required Education
High school diploma or GED.
Education and experience may substitute for one another.
Required Experience
One year of full‑time experience in banking, accounting, claims processing, benefit processing, or a customer‑service–related position involving interpreting, applying, and communicating complex laws, regulations, and policies.
Three years of full‑time directly related, progressively responsible experience in banking, accounting, claims processing, benefit processing, or a customer‑service–related position involving interpreting, applying, and communicating complex laws, regulations, and policies.
(Benefit Processor)
One year of full‑time experience in TRS Pension Services or a TRS position requiring the interpretation and application of agency laws, rules, policies, and processes.
(Benefit Processor)
Experience may be concurrent.
(Benefit Processor)
Preferred Qualifications
Associate’s or Bachelor’s degree from an accredited college or university.
Experience reviewing government, legal, or financial documents.
Experience processing retirement benefits claims.
Knowledge of
TRS benefit programs.
TRS benefit programs, laws, regulations, policies, procedures, and systems related to assigned functions.
(Benefit Processor)
General office procedures and basic customer service principles.
Skill in
Planning, organizing, and prioritizing work assignments to manage a high‑volume workload in a fast‑paced and changing environment, and completing detailed work with a high degree of accuracy.
Reviewing documentation; properly applying complex laws, regulations, rules, and policies; and making decisions based on sound judgment.
Using a computer in a Windows environment with Microsoft Office word processing, spreadsheet, and other business software, and performing data entry at a moderate speed with a high degree of accuracy.
Effectively communicating detailed and technical information.
Providing quality customer service.
Ability to
Establish and maintain harmonious working relationships with co‑workers, agency staff, and external contacts.
Work effectively in a professional team environment.
Military Occupational Specialty (MOS) Codes: Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at careers@trs.texas.gov with questions or for additional information.
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req1339 Employment Type:
Unclassified Regular Full-Time (URF) Division:
Benefit Processing Compensation:
Dependent Upon Qualifications Job Closing:
1/28/2026 Location:
TRS Headquarters Building 1, 4655 Mueller Boulevard, Austin, Texas, 78723, United States
WHO WE ARE In the Pension Services Division, we cultivate connection with our more than 2 million valued members by striving for excellence through counseling and administering benefits for retirees, active members, and employers. It is our goal to ensure our members have personalized service for pension benefits every day. Joining our fast‑paced team you’ll have the opportunity to create meaningful experiences by learning the ins and outs of our business alongside a committed and collaborative community. Through coaching and mentorship, you’ll gain the skills you need to achieve your career goals at TRS while earning member trust and making a positive impact in their lives.
The Benefit Processor Associate position reviews member records and processes routine requests as they work in an on‑the‑job training environment, building skills to a Benefit Processor position. Benefit Processors are responsible for providing customer service, reviewing TRS member records, processing requests and providing technical assistance. They work with the Benefit Processing team, Pension Services staff, and other agency employees.
We offer a competitive compensation package with benefits, a retirement pension, and work/life balance in a dynamic environment. If you have the skill set and the passion to serve our members, we encourage you to apply! This vacancy will be filled at one of two levels (Benefit Processor Associate or Benefit Processor). Candidates with TRS experience may qualify for the Benefit Processor. Selected applicants will be offered the position that most closely matches their education and experience.
Salary range: Benefit Processor Associate: $48,000–$55,000 annually Benefit Processor: $55,000–$68,384 annually
Candidates selected to move forward will be emailed a pre‑interview assessment. A short video interview may follow. In‑person interviews will be conducted in Austin, TX in February. The expected start date for this position is April 1, 2026.
WHAT YOU WILL DO Member Record Review
Actively participate in the TRS Benefit Processing training program.
Perform research and analysis of member records to ensure accuracy and completeness of information and to determine eligibility for one or more types of benefit or service, such as service credit purchase, retirement estimates, service retirement, disability retirement, death benefits, refunds, or account maintenances.
Verify member’s name, address, and other demographic information.
Review the member account to determine amount of creditable service and/or eligibility for routine refund, retirement, and reinstatement of withdrawn service.
Update or correct demographic information and member service information.
Communicate with members, school districts, alternate payees, attorneys, executors, and other interested parties to verify or obtain member information and to provide information regarding complex agency laws, regulations, procedures, and processes.
Utilize TRS systems to retrieve and research member data.
(Benefit Processor)
Benefit Processing
Review documents for authenticity and accuracy and process requests relating to assigned benefit program(s).
Process lump sum refunds of member contributions including accounts involving Optional Retirement Program (ORP), Partial Lump Sum Option (PLSO), and/or Qualified Domestic Relations Orders (QDROs).
Prepare cost statements for purchase of TRS service based on withdrawn service, military service, unreported service, and out of state service.
Verify the legitimacy of beneficiary designations and finalize payments for death claims for members/retirees, including those with specialized issues such as QDROs.
Process retirement estimates, including those with specialized issues such as QDROs.
(Benefit Processor)
Finalize applications for retirement and authorize entry onto the annuity payroll.
(Benefit Processor)
Process retirement applications, including those with specialized issues such as QDROs.
(Benefit Processor)
Review Power of Attorney documents.
(Benefit Processor)
Utilize TRS system to process benefit requests.
(Benefit Processor)
Training & Technical Assistance (Benefit Processor)
Review and validate the work of other Benefit Processors for accuracy, completeness, and correct application of routine laws, policies, and procedures.
Assist in training and providing technical assistance to team members on Benefit Processing related laws, regulation, policies, procedures, and processes.
Assist in analyzing and recommending changes to departmental procedures and systems.
WHAT YOU WILL BRING Required Education
High school diploma or GED.
Education and experience may substitute for one another.
Required Experience
One year of full‑time experience in banking, accounting, claims processing, benefit processing, or a customer‑service–related position involving interpreting, applying, and communicating complex laws, regulations, and policies.
Three years of full‑time directly related, progressively responsible experience in banking, accounting, claims processing, benefit processing, or a customer‑service–related position involving interpreting, applying, and communicating complex laws, regulations, and policies.
(Benefit Processor)
One year of full‑time experience in TRS Pension Services or a TRS position requiring the interpretation and application of agency laws, rules, policies, and processes.
(Benefit Processor)
Experience may be concurrent.
(Benefit Processor)
Preferred Qualifications
Associate’s or Bachelor’s degree from an accredited college or university.
Experience reviewing government, legal, or financial documents.
Experience processing retirement benefits claims.
Knowledge of
TRS benefit programs.
TRS benefit programs, laws, regulations, policies, procedures, and systems related to assigned functions.
(Benefit Processor)
General office procedures and basic customer service principles.
Skill in
Planning, organizing, and prioritizing work assignments to manage a high‑volume workload in a fast‑paced and changing environment, and completing detailed work with a high degree of accuracy.
Reviewing documentation; properly applying complex laws, regulations, rules, and policies; and making decisions based on sound judgment.
Using a computer in a Windows environment with Microsoft Office word processing, spreadsheet, and other business software, and performing data entry at a moderate speed with a high degree of accuracy.
Effectively communicating detailed and technical information.
Providing quality customer service.
Ability to
Establish and maintain harmonious working relationships with co‑workers, agency staff, and external contacts.
Work effectively in a professional team environment.
Military Occupational Specialty (MOS) Codes: Veterans, Reservists or Guardsmen with experience in the Military Occupational Specialty (https://www.trs.texas.gov/files/trs-military-crosswalk.xlsx) along with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please contact Talent Acquisition at careers@trs.texas.gov with questions or for additional information.
#J-18808-Ljbffr