The Reynolds and Reynolds Company
Account Services Representative
The Reynolds and Reynolds Company, Houston, Texas, United States, 77246
Job Overview
As an Account Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. While ensuring the highest level of customer service, you will research and respond to all internal and external questions on Accounts Receivable. This position will require you to be comfortable interacting with customers, as 50% of your time will be spent on the phone. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary. Requirements
Friendly & outgoing Strong communication skills Customer service experience required Phone experience with collections - preferred Experience with Word, Excel and Access - preferred College Degree - preferred Benefits
Medical, dental, vision, and life insurance Company contributions to HSA and 6% match on 401(k) Paid time off and work/life balance Onsite dining facility with complimentary breakfast and lunch Onsite medical center Sports and social leagues and volunteering initiatives through the Associate Foundation Equal opportunity employer
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As an Account Services Representative, you will handle incoming calls from customers and internal associates as well as contacting customers via phone and email in pursuit of payment on accounts. You will be the first point of contact for any customer when they call in with Accounts Receivable or Billing questions. While ensuring the highest level of customer service, you will research and respond to all internal and external questions on Accounts Receivable. This position will require you to be comfortable interacting with customers, as 50% of your time will be spent on the phone. Duties also include maintaining regular follow-ups on accounts to ensure problem resolution, payment of outstanding balances, authorizing credit holds, and placement with collection agencies if necessary. Requirements
Friendly & outgoing Strong communication skills Customer service experience required Phone experience with collections - preferred Experience with Word, Excel and Access - preferred College Degree - preferred Benefits
Medical, dental, vision, and life insurance Company contributions to HSA and 6% match on 401(k) Paid time off and work/life balance Onsite dining facility with complimentary breakfast and lunch Onsite medical center Sports and social leagues and volunteering initiatives through the Associate Foundation Equal opportunity employer
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