ARGO Cyber Systems, LLC
401k, Medical, Dental, Vision, Life, PTO, Education Reimbursement, Bonuses
Argo Cyber Systems is seeking a
Customer Technical Support Specialist
to provide Tier I and Tier II help desk support across enterprise DoD and Federal IT environments. The ideal candidate will have strong experience resolving user incidents, managing service requests through
Remedy or ServiceNow , and delivering exceptional customer service to ensure mission continuity. This position supports the full lifecycle of IT service management – from issue identification and tracking to problem resolution and escalation – in accordance with DoD and IAT II security requirements.
Note:
This position is
contingent upon contract award
and availability of funding. Employment is not guaranteed until the contract is officially awarded to
Argo Cyber Systems, LLC . Selected candidates may be contacted for preliminary screening and credential verification prior to award notification.
Key Responsibilities
Serve as the
first point of contact
for end users seeking technical assistance via phone, chat, or email.
Utilize
enterprise help desk tools
(BMC Remedy, ServiceNow) to log, triage, and resolve service tickets.
Diagnose and resolve issues related to hardware, software, network access, and user accounts.
Provide
remote and desk-side troubleshooting
for desktops, laptops, printers, and peripheral devices.
Escalate unresolved or complex incidents to higher-tier technicians while maintaining full ownership of user communication and status updates.
Ensure timely and accurate documentation of all service requests and resolutions in accordance with SLA requirements.
Support
Active Directory , user provisioning, and access control activities consistent with IAT II standards.
Participate in system patching, configuration, and maintenance activities as directed.
Deliver
exceptional customer service
and communicate technical information clearly to both technical and non-technical users.
Comply with
DoD 8570.01-M IAT Level II
cybersecurity requirements and organization-specific security controls.
Required Qualifications
Education:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience:
Minimum of
2 years
of professional experience providing IT help desk or technical support in Industry, Federal, or DoD environments.
Certifications:
Must meet
DoD 8570.01-M IAT Level II
requirements (e.g.,
Security+ CE, CCNA Security, or CySA+ ).
Clearance:
Active
Secret (T3 investigation)
or ability to obtain.
Demonstrated expertise in:
Help Desk ticketing tools:
BMC Remedy, ServiceNow, or equivalent platforms.
Microsoft Windows / Office 365 environments.
Troubleshooting common network and connectivity issues.
Effective communication and customer interaction skills.
Preferred Qualifications
Prior experience supporting
DoD/Navy enterprise IT systems
or
federal service desk operations .
Familiarity with
ITIL v4 service management
processes and SLAs.
CompTIA certifications such as
Network+
or
A+ .
Working knowledge of
Active Directory , M365 administration, and common DoD endpoint configurations.
About Argo Cyber Systems Argo Cyber Systems, LLC is a
Service-Disabled Veteran-Owned Small Business (SDVOSB)
providing mission-critical IT and cybersecurity solutions to federal and defense clients. We specialize in secure systems engineering, SOC operations, and enterprise IT service delivery that strengthen the nation's cyber defense posture.
Argo Cyber Systems is an equal opportunity employer!
We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr
Argo Cyber Systems is seeking a
Customer Technical Support Specialist
to provide Tier I and Tier II help desk support across enterprise DoD and Federal IT environments. The ideal candidate will have strong experience resolving user incidents, managing service requests through
Remedy or ServiceNow , and delivering exceptional customer service to ensure mission continuity. This position supports the full lifecycle of IT service management – from issue identification and tracking to problem resolution and escalation – in accordance with DoD and IAT II security requirements.
Note:
This position is
contingent upon contract award
and availability of funding. Employment is not guaranteed until the contract is officially awarded to
Argo Cyber Systems, LLC . Selected candidates may be contacted for preliminary screening and credential verification prior to award notification.
Key Responsibilities
Serve as the
first point of contact
for end users seeking technical assistance via phone, chat, or email.
Utilize
enterprise help desk tools
(BMC Remedy, ServiceNow) to log, triage, and resolve service tickets.
Diagnose and resolve issues related to hardware, software, network access, and user accounts.
Provide
remote and desk-side troubleshooting
for desktops, laptops, printers, and peripheral devices.
Escalate unresolved or complex incidents to higher-tier technicians while maintaining full ownership of user communication and status updates.
Ensure timely and accurate documentation of all service requests and resolutions in accordance with SLA requirements.
Support
Active Directory , user provisioning, and access control activities consistent with IAT II standards.
Participate in system patching, configuration, and maintenance activities as directed.
Deliver
exceptional customer service
and communicate technical information clearly to both technical and non-technical users.
Comply with
DoD 8570.01-M IAT Level II
cybersecurity requirements and organization-specific security controls.
Required Qualifications
Education:
Associate's or Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent experience).
Experience:
Minimum of
2 years
of professional experience providing IT help desk or technical support in Industry, Federal, or DoD environments.
Certifications:
Must meet
DoD 8570.01-M IAT Level II
requirements (e.g.,
Security+ CE, CCNA Security, or CySA+ ).
Clearance:
Active
Secret (T3 investigation)
or ability to obtain.
Demonstrated expertise in:
Help Desk ticketing tools:
BMC Remedy, ServiceNow, or equivalent platforms.
Microsoft Windows / Office 365 environments.
Troubleshooting common network and connectivity issues.
Effective communication and customer interaction skills.
Preferred Qualifications
Prior experience supporting
DoD/Navy enterprise IT systems
or
federal service desk operations .
Familiarity with
ITIL v4 service management
processes and SLAs.
CompTIA certifications such as
Network+
or
A+ .
Working knowledge of
Active Directory , M365 administration, and common DoD endpoint configurations.
About Argo Cyber Systems Argo Cyber Systems, LLC is a
Service-Disabled Veteran-Owned Small Business (SDVOSB)
providing mission-critical IT and cybersecurity solutions to federal and defense clients. We specialize in secure systems engineering, SOC operations, and enterprise IT service delivery that strengthen the nation's cyber defense posture.
Argo Cyber Systems is an equal opportunity employer!
We are committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by law.
#J-18808-Ljbffr