Maine
Social Services Program Manager
If you are a current State of Maine employee, you must complete your application through the internal application process (Find Jobs Report). Please apply using your PRISM account. If you are on Seasonal Leave and do not have access to PRISM, contact your local Human Resources representative for application information.
Department of Health and Human Services (DHHS)
Opening Date: January 14, 2026
Closing Date: January 28, 2026
Job Class Code: 5094
Grade: 28 (Supervisory)
Salary: $64,334.40 - $91,332.80 per year*
*This is inclusive of a 1.00% recruitment and retention stipend
Position Number: 03030-4485
Location: This full time position can be located in either Augusta, ME or Portland, ME
Core Responsibilities As the Community Engagement Manager for Developmental Services, you will serve as the primary point of contact for applicants and current providers involved in delivering services under MaineCare, impacted entities, to include self‑advocacy and advocacy groups supporting and seeking to improve systems and supports for individuals with developmental disabilities and brain injuries. This position is responsible for managing the end‑to‑end provider application process, supporting current and prospective providers, and strengthening relationships between Federal and State Services and Supports to include MaineCare Services and the provider community.
In addition to provider engagement, this role collaborates with advocacy and advisory groups, including the Developmental Disabilities Council and Speaking Up For Us, ensuring that the voices of individuals with lived experience inform system improvements. The Manager also partners closely with MaineCare Services to coordinate and improve provider communications and ensure seamless, supportive application and onboarding experience.
Collaborate with internal teams, including program managers, subject matter experts and quality assurance and improvement staff, to ensure alignment between provider engagement efforts and OADS’ mission, values, and strategic goals.
Oversee and manage the full application process for individuals and organizations seeking to become MaineCare service providers for services operated within Developmental Disability and Drain Injury Services.
Serve as the primary point of contact for prospective providers, offering guidance, resources, and support throughout the application and enrollment process.
Establish and maintain strong working relationships with the Office of MaineCare Services to align provider engagement strategies, streamline processes, and resolve provider‑related concerns.
Collaborate with external impacted parties, including the Developmental Disabilities Council and Speaking Up For Us, to incorporate input into system development and provider practices.
Develop and implement outreach strategies to attract and retain high‑quality providers across the Developmental Disabilities and Brain Injury Services System.
Support ongoing educational and informational materials for providers through onboarding and implementation.
Monitor trends, identify barriers, and propose solutions to improve the provider experience and increase service accessibility across Maine.
Develop and support implementation in consultation with Program Managers, a tracking and system process for service delivery, for recruitment and maintenance of strong provider networks for full state coverage, to include Member access to providers and services directory.
Facilitate listening sessions, and Provider forums to support transparent communication and shared learning in collaboration with Program Managers and Subject Matter Experts.
Minimum Qualifications Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year‑for‑year basis.
Preference will be given to candidates with
Demonstrated experience in policy development and technical writing, including the preparation of reports, procedural guidelines, and compliance documentation, strong understanding of developmental disabilities and brain injury services systems, relevant legislation, and best practices in person‑centered planning and service delivery.
A Master’s Degree in a related field.
Please respond to the following prompts in your cover letter 1. Effective “leadership” skills demonstrated by a proven ability to:
a. Delegate responsibilities, empower staff, and co‑ordinate work efforts when necessary; and
b. Ensure that a culture of continuous improvement, consistent with Federal and State rules and regulations is actively supported, high quality performance is maintained, and all services comply with relevant legislative, regulatory and organizational policy requirements and
c. Emphasize the need for “quality services” and holds self and other accountable against those standards.
2. Effective “program management” skills demonstrated by a proven ability to:
a. Utilize data and formal review processes to measure program performance against established goals and objectives;
b. Plan, oversee and develop strategic goals and performance measures for a system of care;
c. Ability to develop and implement program goals and objectives.
Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
Agency information The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well‑being of adults throughout Maine.
Application Information For additional information about this position please contact Erin McDermott at Erin.McDermott@Maine.gov
To apply, please complete the application, upload a current resume and a cover letter addressing the prompts above prior to the recruitment closing date.
Please submit all documents or files in PDF or Word format.
To request a paper application, please contact Mandy.Hernandez@Maine.gov
Benefits of working for the State of Maine No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work‑Life Fit
– Rest is essential. Take time for yourself using
13 paid holidays, 12 days of sick leave , and
3+ weeks of vacation leave
annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
Health Insurance Coverage
– The State of Maine pays
85%‑100%
of employee‑only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit
– Participation decreases employee‑only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance
– The State of Maine pays 100% of employee‑only dental premiums ($395.72 annual value).
Retirement Plan
– The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave
is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive
six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the
Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about
additional wellness benefits
for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full‑time.
There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
#J-18808-Ljbffr
Department of Health and Human Services (DHHS)
Opening Date: January 14, 2026
Closing Date: January 28, 2026
Job Class Code: 5094
Grade: 28 (Supervisory)
Salary: $64,334.40 - $91,332.80 per year*
*This is inclusive of a 1.00% recruitment and retention stipend
Position Number: 03030-4485
Location: This full time position can be located in either Augusta, ME or Portland, ME
Core Responsibilities As the Community Engagement Manager for Developmental Services, you will serve as the primary point of contact for applicants and current providers involved in delivering services under MaineCare, impacted entities, to include self‑advocacy and advocacy groups supporting and seeking to improve systems and supports for individuals with developmental disabilities and brain injuries. This position is responsible for managing the end‑to‑end provider application process, supporting current and prospective providers, and strengthening relationships between Federal and State Services and Supports to include MaineCare Services and the provider community.
In addition to provider engagement, this role collaborates with advocacy and advisory groups, including the Developmental Disabilities Council and Speaking Up For Us, ensuring that the voices of individuals with lived experience inform system improvements. The Manager also partners closely with MaineCare Services to coordinate and improve provider communications and ensure seamless, supportive application and onboarding experience.
Collaborate with internal teams, including program managers, subject matter experts and quality assurance and improvement staff, to ensure alignment between provider engagement efforts and OADS’ mission, values, and strategic goals.
Oversee and manage the full application process for individuals and organizations seeking to become MaineCare service providers for services operated within Developmental Disability and Drain Injury Services.
Serve as the primary point of contact for prospective providers, offering guidance, resources, and support throughout the application and enrollment process.
Establish and maintain strong working relationships with the Office of MaineCare Services to align provider engagement strategies, streamline processes, and resolve provider‑related concerns.
Collaborate with external impacted parties, including the Developmental Disabilities Council and Speaking Up For Us, to incorporate input into system development and provider practices.
Develop and implement outreach strategies to attract and retain high‑quality providers across the Developmental Disabilities and Brain Injury Services System.
Support ongoing educational and informational materials for providers through onboarding and implementation.
Monitor trends, identify barriers, and propose solutions to improve the provider experience and increase service accessibility across Maine.
Develop and support implementation in consultation with Program Managers, a tracking and system process for service delivery, for recruitment and maintenance of strong provider networks for full state coverage, to include Member access to providers and services directory.
Facilitate listening sessions, and Provider forums to support transparent communication and shared learning in collaboration with Program Managers and Subject Matter Experts.
Minimum Qualifications Four (4) years of progressively responsible experience in social service or mental health/developmental disabilities programs and a Bachelors Degree. At least three (3) years of the required experience must be in a supervisory and/or administrative capacity. Equivalent related work experience may be substituted for education on a year‑for‑year basis.
Preference will be given to candidates with
Demonstrated experience in policy development and technical writing, including the preparation of reports, procedural guidelines, and compliance documentation, strong understanding of developmental disabilities and brain injury services systems, relevant legislation, and best practices in person‑centered planning and service delivery.
A Master’s Degree in a related field.
Please respond to the following prompts in your cover letter 1. Effective “leadership” skills demonstrated by a proven ability to:
a. Delegate responsibilities, empower staff, and co‑ordinate work efforts when necessary; and
b. Ensure that a culture of continuous improvement, consistent with Federal and State rules and regulations is actively supported, high quality performance is maintained, and all services comply with relevant legislative, regulatory and organizational policy requirements and
c. Emphasize the need for “quality services” and holds self and other accountable against those standards.
2. Effective “program management” skills demonstrated by a proven ability to:
a. Utilize data and formal review processes to measure program performance against established goals and objectives;
b. Plan, oversee and develop strategic goals and performance measures for a system of care;
c. Ability to develop and implement program goals and objectives.
Thinking about applying? Research shows that people from historically excluded communities tend to apply to jobs only when they check every box in the posting. If you’re currently reading this and hesitating to apply for that reason, we encourage you to go for it! Let us know how your experience and passion set you apart.
Agency information The Department of Health and Human Services (DHHS) is dedicated to promoting health, safety, resilience, and opportunity for Maine people. The Department provides health and social services to approximately a third of the State's population, including children, families, older Mainers, and individuals with disabilities, mental illness, and substance use disorders. The Department also promotes public health, operates two state psychiatric hospitals, and provides oversight to health care providers.
The Office of Aging and Disability Services (OADS) within DHHS is responsible for ensuring the safety, support and well‑being of adults throughout Maine.
Application Information For additional information about this position please contact Erin McDermott at Erin.McDermott@Maine.gov
To apply, please complete the application, upload a current resume and a cover letter addressing the prompts above prior to the recruitment closing date.
Please submit all documents or files in PDF or Word format.
To request a paper application, please contact Mandy.Hernandez@Maine.gov
Benefits of working for the State of Maine No matter where you work across Maine state government, you find employees who embody our state motto—"Dirigo" or "I lead"—as they provide essential services to Mainers every day. We believe in supporting our workforce's health and wellbeing with a valuable total compensation package, including:
Work‑Life Fit
– Rest is essential. Take time for yourself using
13 paid holidays, 12 days of sick leave , and
3+ weeks of vacation leave
annually. Vacation leave accrual increases with years of service, and overtime‑exempt employees receive personal leave.
Health Insurance Coverage
– The State of Maine pays
85%‑100%
of employee‑only premiums ($12,845.82 - $15,112.76 annual value), depending on salary. Use this chart to find the premium costs for you and your family, including the percentage of dependent coverage paid by the State.
Health Insurance Premium Credit
– Participation decreases employee‑only premiums by 5%. Visit the Office of Employee Health and Wellness for more information about program requirements.
Dental Insurance
– The State of Maine pays 100% of employee‑only dental premiums ($395.72 annual value).
Retirement Plan
– The State contributes the equivalent of 14.11% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS).
Parental leave
is one of the most important benefits for any working parent. All employees who are welcoming a child—including fathers and adoptive parents—receive
six weeks of fully paid parental leave . Additional, unpaid leave may also be available, under the
Family and Medical Leave Act .
State employees are eligible for an extensive and highly competitive benefits package, covering many aspects of wellness. Learn about
additional wellness benefits
for State employees from the Office of Employee Health and Wellness.
Note: Benefits may vary somewhat according to specific collective bargaining agreements and are prorated for anything less than full‑time.
There’s a job and then there’s purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants demonstrate job requirements in differing ways, and we appreciate that many skills and backgrounds can make people successful in this role.
As an Equal Opportunity employer, Maine State Government embraces a culture of respect and awareness. We are committed to creating a strong sense of belonging for all team members, and our process ensures an inclusive environment to applicants of all backgrounds including diverse race, color, sex, sexual orientation or gender identity, physical or mental disability, religion, age, ancestry, national origin, familial status or genetics.
If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you. Please note reasonable accommodations are provided to qualified individuals with disabilities upon request.
If you are unable to complete the online application, please contact the Human Resources representative listed on the job opening you are interested in applying for. They will work with you for an alternative method of submitting.
#J-18808-Ljbffr