Oklahoma State University
Overview
Campus OSU-Stillwater Contact Name & Email: Amy Hoy, amy.hoy@okstate.edu Work Schedule: Monday - Friday 8am - 5pm Appointment Length: Regular Continuous/Until Further Notice Hiring Range: $18.00 - $27.00 per hour Special Instructions to Applicants: For full consideration, please include a resume, cover letter and contact information for three professional references. About This Position
The OSU/A&M System Benefits Office is seeking an experienced benefits professional to serve as a lead within OSU/A&M Benefits, with a primary focus on retirement and retiree programs. This role plays a key part in delivering high‑quality retirement and benefits services, acting as a trusted resource for employees, retirees, and leadership across the System. Responsibilities
Serve as a subject matter expert and lead for retirement and retiree benefit programs, supporting benefit and retirement administration across the OSU/A&M System. Act as a primary liaison between employees, retirees, internal partners, and external vendors, resolving escalated and complex benefit and retirement issues through thoughtful analysis and coordination. Investigate and identify root causes of escalated issues to ensure timely, effective, and sustainable resolutions. Provide guidance, education, and presentations at departmental and staff meetings, enhancing awareness and understanding of benefits and retirement programs. Advise and counsel employees, retirees, and beneficiaries on retirement plan provisions, eligibility requirements, and coverage options. Manage retiree insurance and COBRA enrollment and billing processes, ensuring compliance and accuracy. Support annual open enrollment activities and special projects related to benefits and retirement programs. Develop and oversee clear, consistent, and accurate written communications, including needs assessments and follow‑through to ensure effective messaging. Provide analytical support to leadership by reviewing internal and external reports, identifying trends, and contributing insights that inform retirement plan strategy and decision‑making. Participate in analytical and business‑focused projects involving benefit and retirement data, including the application of relevant business and statistical concepts. Maintain in‑depth knowledge of retirement regulations, OSU/A&M policies, and administrative procedures to ensure compliance and best practices. Required Qualifications
High School/GED (degree must be conferred on or before agreed upon start date) High School/GED and at least five (5) years of progressively responsible experience in human resources or benefits administration. Additional post-secondary education beyond minimum education requirement may substitute for years of required experience. Skills, Proficiencies, and/or Knowledge: Strong analytical and quantitative skills with a high level of attention to detail. Strong organizational skills, ability to prioritize and work autonomously. Strong interpersonal, customer service, and public relations skills. Demonstrated critical thinking and problem-solving skills, including the ability to assess complex situations and identify appropriate solutions. Effective presentation and communication skills. Ability to maintain confidentiality in all aspects of the job. Ability to manage multiple tasks and priorities in an environment with frequent interruptions. Ability to communicate, interact, and work effectively and cooperatively with individuals those diverse ethnic and educational backgrounds. Preferred Qualifications
Bachelor's degree with five (5) or more years of progressively responsible experience in human resources or benefits administration, with significant emphasis on retirement and retiree programs. Five (5) or more years of progressively responsible experience in human resources or benefits administration, with significant emphasis on retirement and retiree programs. Skills, Proficiencies, and/or Knowledge: Working knowledge of retirement regulations and compliance requirements Strong understanding of benefits administration processes, including enrollment, billing, eligibility, and vendor coordination Proven ability to research, analyze, and resolve complex or escalated benefit and retirement issues Experience collaborating with external vendors and internal stakeholders to resolve cases and improve service delivery Ability to interpret policies, plan documents, and regulations and clearly communicate them to diverse audiences Strong written and verbal communication skills, with experience delivering presentations or benefits education sessions Demonstrated ability to exercise sound judgment, discretion, and confidentiality when advising employees, retirees, and beneficiaries
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Campus OSU-Stillwater Contact Name & Email: Amy Hoy, amy.hoy@okstate.edu Work Schedule: Monday - Friday 8am - 5pm Appointment Length: Regular Continuous/Until Further Notice Hiring Range: $18.00 - $27.00 per hour Special Instructions to Applicants: For full consideration, please include a resume, cover letter and contact information for three professional references. About This Position
The OSU/A&M System Benefits Office is seeking an experienced benefits professional to serve as a lead within OSU/A&M Benefits, with a primary focus on retirement and retiree programs. This role plays a key part in delivering high‑quality retirement and benefits services, acting as a trusted resource for employees, retirees, and leadership across the System. Responsibilities
Serve as a subject matter expert and lead for retirement and retiree benefit programs, supporting benefit and retirement administration across the OSU/A&M System. Act as a primary liaison between employees, retirees, internal partners, and external vendors, resolving escalated and complex benefit and retirement issues through thoughtful analysis and coordination. Investigate and identify root causes of escalated issues to ensure timely, effective, and sustainable resolutions. Provide guidance, education, and presentations at departmental and staff meetings, enhancing awareness and understanding of benefits and retirement programs. Advise and counsel employees, retirees, and beneficiaries on retirement plan provisions, eligibility requirements, and coverage options. Manage retiree insurance and COBRA enrollment and billing processes, ensuring compliance and accuracy. Support annual open enrollment activities and special projects related to benefits and retirement programs. Develop and oversee clear, consistent, and accurate written communications, including needs assessments and follow‑through to ensure effective messaging. Provide analytical support to leadership by reviewing internal and external reports, identifying trends, and contributing insights that inform retirement plan strategy and decision‑making. Participate in analytical and business‑focused projects involving benefit and retirement data, including the application of relevant business and statistical concepts. Maintain in‑depth knowledge of retirement regulations, OSU/A&M policies, and administrative procedures to ensure compliance and best practices. Required Qualifications
High School/GED (degree must be conferred on or before agreed upon start date) High School/GED and at least five (5) years of progressively responsible experience in human resources or benefits administration. Additional post-secondary education beyond minimum education requirement may substitute for years of required experience. Skills, Proficiencies, and/or Knowledge: Strong analytical and quantitative skills with a high level of attention to detail. Strong organizational skills, ability to prioritize and work autonomously. Strong interpersonal, customer service, and public relations skills. Demonstrated critical thinking and problem-solving skills, including the ability to assess complex situations and identify appropriate solutions. Effective presentation and communication skills. Ability to maintain confidentiality in all aspects of the job. Ability to manage multiple tasks and priorities in an environment with frequent interruptions. Ability to communicate, interact, and work effectively and cooperatively with individuals those diverse ethnic and educational backgrounds. Preferred Qualifications
Bachelor's degree with five (5) or more years of progressively responsible experience in human resources or benefits administration, with significant emphasis on retirement and retiree programs. Five (5) or more years of progressively responsible experience in human resources or benefits administration, with significant emphasis on retirement and retiree programs. Skills, Proficiencies, and/or Knowledge: Working knowledge of retirement regulations and compliance requirements Strong understanding of benefits administration processes, including enrollment, billing, eligibility, and vendor coordination Proven ability to research, analyze, and resolve complex or escalated benefit and retirement issues Experience collaborating with external vendors and internal stakeholders to resolve cases and improve service delivery Ability to interpret policies, plan documents, and regulations and clearly communicate them to diverse audiences Strong written and verbal communication skills, with experience delivering presentations or benefits education sessions Demonstrated ability to exercise sound judgment, discretion, and confidentiality when advising employees, retirees, and beneficiaries
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