Munchkin, Inc.
Customer Satisfaction Representative
Munchkin, Inc., Los Angeles, California, United States, 90079
WHY Brands Inc., a parent company of Munchkin, Inc., focuses on creating, incubating, and growing the next generation of consumer lifestyle brands. Founded in 1990, Munchkin is the leading consumer product company and most loved baby lifestyle brand behind the innovative gear and products for children, mothers, and caregivers. Munchkin has sold billions of dollars of products through our key retail partners: Target, Walmart, and Amazon and has global distribution in over 50 countries. With over 350+ patents under our belt and over 250 international product and brand design awards, we continue to create solutions that leave our customers asking, "how did I ever live without this?" Innovation is the core of our company DNA and has been driving our designs for over 30 years! Recognized as #8 on America’s Most Innovative Companies list by Fortune Magazine, innovation is the core of our company DNA and has been driving our designs for 30 years!
We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer‑centered value and rapid growth.
Position Summary The Customer Satisfaction Representative role is responsible for providing high‑quality customer service that encompasses answering a wide array of questions while providing education for the company’s full portfolio of products, diffusing frustrations by providing options and solutions for resolving consumer inquiries. This role serves as a primary point of contact for quickly responding to phones, email, web contact form, SMS, and Live Chat. This is a temporary assignment with the possibility of full‑time employment.
What You’ll Do
Respond promptly and professionally to customer inquiries via phone, email, web contact form, Live Chat, SMS, and physical mail, including questions related to:
Product assembly, care, and general usage
Product features, materials, and specifications
Consumable goods
Consumer complaints, including coordination of replacements for damaged or defective products
Maintain and organize product samples to support accurate and efficient customer assistance
Process replacement orders, including:
Full item and part item replacements
Updating and maintaining Salesforce price book
Managing part replacement inventory
Collaborate closely with cross‑functional teams such as Quality Assurance, Product Development, Marketing, and E‑Commerce to address product issues, concerns, and testing needs
Provide supplemental support to the E‑Commerce team, assisting with:
Fraud detection and review
Inventory discrepancies
Order processing challenges
Shipment and return inquiries
Subscription related inquiries
Process QA product return for replacements
Manage RMA (Return Merchandise Authorization) processing workflows
Participate in ongoing training to strengthen nutrition knowledge and customer service skills
Contribute to continuous improvement initiatives, offering feedback and support for process enhancements
Perform other duties as assigned
Bring It!
2‑4 prior years in customer service and high‑volume call center experience is mandatory
High school diploma required, and associate or bachelor’s degree preferred
Accuracy and attention to detail is a must
Strong organizational and multitasking skills
Empathetic, patient, and able to handle sensitive customer conversations with care
Team player – willing and able to assist coworkers including those outside of the Consumer Satisfaction department
High sense of urgency
Experience with consumable goods preferred
Familiarity with infant formula, feeding products, or maternal‑child nutrition is highly desirable
Proficient in CRM systems and basic computer applications (Microsoft Office, email platforms, etc.). Salesforce experience preferred
Benefits As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer‑matched 401(k) plan, Paid Childcare Leave, among other benefit plans. Our total rewards are top of market and include competitive salary, bonus, and opportunities to earn equity. We focus on supporting employee development and growth.
Company Culture We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company‑wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
Munchkin welcomes and values what makes everyone unique. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Team Player Works well as a member of a group
Education Preferred: Bachelors or better. High School or better.
Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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We lead with our core values and believe that investing in the community is our responsibility. We create opportunities for every child’s potential and well-being through the Radiant Colors program, work to create a sustainable future, and in partnership with the International Fund for Animal Welfare have committed to animal conservation.
There is no better time than now to join WHY Brands as we embark on our next and biggest growth journey, and you could be the next influential leader to play a key role in driving enormous customer‑centered value and rapid growth.
Position Summary The Customer Satisfaction Representative role is responsible for providing high‑quality customer service that encompasses answering a wide array of questions while providing education for the company’s full portfolio of products, diffusing frustrations by providing options and solutions for resolving consumer inquiries. This role serves as a primary point of contact for quickly responding to phones, email, web contact form, SMS, and Live Chat. This is a temporary assignment with the possibility of full‑time employment.
What You’ll Do
Respond promptly and professionally to customer inquiries via phone, email, web contact form, Live Chat, SMS, and physical mail, including questions related to:
Product assembly, care, and general usage
Product features, materials, and specifications
Consumable goods
Consumer complaints, including coordination of replacements for damaged or defective products
Maintain and organize product samples to support accurate and efficient customer assistance
Process replacement orders, including:
Full item and part item replacements
Updating and maintaining Salesforce price book
Managing part replacement inventory
Collaborate closely with cross‑functional teams such as Quality Assurance, Product Development, Marketing, and E‑Commerce to address product issues, concerns, and testing needs
Provide supplemental support to the E‑Commerce team, assisting with:
Fraud detection and review
Inventory discrepancies
Order processing challenges
Shipment and return inquiries
Subscription related inquiries
Process QA product return for replacements
Manage RMA (Return Merchandise Authorization) processing workflows
Participate in ongoing training to strengthen nutrition knowledge and customer service skills
Contribute to continuous improvement initiatives, offering feedback and support for process enhancements
Perform other duties as assigned
Bring It!
2‑4 prior years in customer service and high‑volume call center experience is mandatory
High school diploma required, and associate or bachelor’s degree preferred
Accuracy and attention to detail is a must
Strong organizational and multitasking skills
Empathetic, patient, and able to handle sensitive customer conversations with care
Team player – willing and able to assist coworkers including those outside of the Consumer Satisfaction department
High sense of urgency
Experience with consumable goods preferred
Familiarity with infant formula, feeding products, or maternal‑child nutrition is highly desirable
Proficient in CRM systems and basic computer applications (Microsoft Office, email platforms, etc.). Salesforce experience preferred
Benefits As a Great Place to Work Certified™ company, we are committed to offering the best to our employees. We offer a comprehensive benefits package that includes medical, vision, dental, prescription drug coverage, life insurance, wellness benefits, generous employer‑matched 401(k) plan, Paid Childcare Leave, among other benefit plans. Our total rewards are top of market and include competitive salary, bonus, and opportunities to earn equity. We focus on supporting employee development and growth.
Company Culture We regularly hold social functions to foster a genuine camaraderie that enhances teamwork. At our company‑wide award functions, we take time to recognize the talent and dedication of the people who make Munchkin the most loved baby lifestyle brand in the world.
Munchkin welcomes and values what makes everyone unique. We’re proud to be an equal opportunity and affirmative action employer. All hires to our team are based on qualifications, merit, and business needs. We recruit, employ, train, and promote regardless of race, color, religion, disability, sex, sexual orientation, gender identity, national origin, age, veteran status, genetic characteristic, or any other protected status.
Detail Oriented Capable of carrying out a given task with all details necessary to get the task done well
Team Player Works well as a member of a group
Education Preferred: Bachelors or better. High School or better.
Equal Opportunity Employer Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr