Charcoalblue Llp is hiring: Experience Consultant in Los Angeles

Team Overview Charcoalblue Experience (CBX) is a dedicated business unit within the Charcoalblue group that applies our expertise gained from working with globally renowned cultural organisations to the workplace, sports, exhibition, and events markets. Working with world‑leading companies, CBX helps businesses create spaces for collaboration and storytelling that deliver an enhanced experience for staff, visitors, guests, and spectators. Projects include hybrid workplaces, event spaces, sports facilities, broadcast studios, conference centres, and entire building ecosystems. The team includes project managers, design managers, R&D consultants, technical drawing and standards consultants, producers, and administrators, who often work closely with single clients and are fully embedded into their workflow. Role Overview We are seeking an Experience Consultant to oversee projects across a range of sectors and building types. Initially, the focus will be on providing oversight and guidance for the design and delivery of events, executive briefings, and collaboration spaces. This client‑facing role involves strategic design management, stakeholder management, and accurate documentation. You will act as a subject‑matter expert, often representing the client and serving as part of a wider team in a self‑directed environment. Application Instructions To apply, complete the online application form and submit a short cover letter (maximum 1–2 pages). In your cover letter, respond to the following prompts: Describe your experience in design management or client representation related to events or experiential spaces. Share how your professional background aligns with the required experience in event management and operations, or the design and construction of spaces related to the performing arts, events, executive briefing centers, experiential design, or hospitality and leisure. Please also include links to any personal or professional work you would like us to review. Interviews will be conducted remotely (via Microsoft Teams), starting in January 2026. The time and date will be confirmed for shortlisted candidates. Candidates must be able to attend daily meetings during Pacific Time hours and be available for regular travel to client offices in the San Francisco Bay Area. The ideal candidate is located in Los Angeles, San Francisco, or elsewhere on the West Coast of the United States. Key Responsibilities Provide subject matter expertise and design guidance for events and experience spaces. Ensure the architectural design of event, collaboration, and executive briefing venues, activations, and support spaces is optimized for the overall guest and user experience. Develop client requirements documentation for new event and experience spaces and produce briefs for the architectural design team, including architectural requirements, operational considerations, and program constraints. Develop, document, analyze, and present user journey studies and wider strategic visioning studies. Deliver and maintain progress reports and presentations to key stakeholders and partners as required, using written and drawn documentation to communicate stakeholder requirements, project aims, and design intent. Act as a key point of contact for client stakeholder teams, project managers, and design teams to ensure accurate communication between all parties. Be a trusted, friendly, and flexible collaborator for all client and external partners while balancing diverse team priorities. Work with the wider team to develop design standards and guidance as needed. Be actively involved in design team and other key project meetings, providing subject matter expert advice to guide the project with an understanding of schedule and cost considerations. Represent and be an ambassador for Charcoalblue, interfacing professionally with clients and collaborators. Elevate the ability to collaborate and communicate with clients and brainstorm innovative approaches for a portfolio of spaces. This list is not intended to be exhaustive and may be subject to alteration over time. Essential Qualifications Minimum five (5) years of professional experience in event management and operations or in the design and construction of spaces related to the performing arts, events, executive briefing centers, experiential design, or hospitality & leisure. Ability to read construction drawings and specifications, with a professional interest in construction projects. A passion for storytelling through exceptional experiences. Minimum three (3) years of relevant experience in design management or client representation related to events or experiential spaces. Formal qualification or degree in architecture, interior design, venue design, or a related field. Skilled in visual, written, and verbal communication of design issues, with the ability to think outside the box and bring innovative solutions. Practical understanding of the AIA design stages and the typical level of information required at each stage. Adept at synthesizing complex information and high‑level concepts into clear, concise, and visually compelling presentations for executive and cross‑functional audiences. Experience in experiential design, executive briefing programs, theatre, performing arts, or event space buildings either through direct experience or professional design work. Proven vision, leadership, and strategic skills to prioritize evolving initiatives and turn ideas into effective initiatives that engage users. Understanding of permitting/building control processes, construction terminology, building systems, and overall project sequencing. Record of helping to steer decision‑making and process. Imaginative approach to problem‑solving. A collaborative and personal approach. Interpersonal Skills Ability to work in a collaborative, fast‑paced environment with high self‑motivation and initiative. Outstanding verbal and written communication. Ability to manage multiple projects simultaneously. Detail‑oriented with the ability to plan, execute, and manage multiple projects in different phases with little direct supervision. Informed design sensibility with a curious and open approach. Ability to work calmly and effectively under pressure. Flexibility and adaptability to changing business needs. Ability to build relationships with colleagues, clients, vendors, stakeholders, and management. Salary The salary range for this role is $91,800 – $117,300 per annum for a forty‑hour working week. Please state your salary expectations in your covering letter in line with your experience. Benefits Support for hybrid/distributed work: laptop and necessary IT peripherals. Contributions towards home internet and utilities. Immediate eligibility for 401(k) plan (employee contributions only); employer contributions begin after two years of service. Eligibility for life insurance, short‑term disability, FSA/Dependent Care plans immediately. Eligibility for company health care plan following successful completion of the insurance waiting period. Allowance for live event tickets each month after the three‑month probationary period, in line with policy limits. Participation in a bonus plan after the three‑month probationary period, subject to company performance. Regular check‑ins with line manager. Working Hours The role is offered on an at‑will, non‑exempt basis for forty (40) hours per week. The standard full‑time week is forty (40) hours, flexible between 8 am and 8 pm Monday‑Friday, plus an hour per day (unpaid) for lunch. Flexible working hours apply to meet client needs and accommodate the company’s global time zones. Overtime is not paid, though occasional work outside normal hours may occur. The role is subject to a three‑month probationary period. Location We are currently working in a distributed hybrid model, allowing you to work from home. Travel within the US and occasional international travel for projects and team‑building will be required, with advanced notice. Start Date February 2026 Leave Team members have no “cap” on the number of days they may take in any one year. You may plan holiday or vacation time or request time when you need it, without the worry of running out of leave days. Leave requests must follow policy guidelines. We encourage using a minimum of 15 days of paid time off per year (prorated in the first year), in addition to federal and some local public holidays. Charcoalblue traditionally closes its studios between Christmas and New Year’s Day, adding an additional 4–5 discretionary paid vacation days each year. Company Overview Charcoalblue is regarded as the most exciting and innovative theatre, acoustics, and experience consultancy in the world. Specialising in the performing arts, live entertainment, media, technology, education, experiential, hospitality, workplace and cultural sectors, we design and deliver captivating spaces that entertain, educate, and transform individuals through collective experiences. Equity, Diversity & Inclusion We are committed to becoming an increasingly inclusive organization. We continuously work to eliminate unfair and discriminatory practices and encourage full and equal contributions from our diverse community. Charcoalblue strives to provide an environment free from discrimination and is committed to ensuring that all employees and clients are treated with respect and dignity. #J-18808-Ljbffr