Fraud Senior Representative - Work from Home

* Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change* Demonstrate a strong customer focus rooted in empathy* Communicate effectively with peers, management and customers* Exercise good judgment and independent decision-making skills* Demonstrate exceptional listening, questioning, call control, and de-escalation techniques* Be proactive, have effective time management and organizational skills* Display dependability with a solid attendance record* Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot)* Solving cardmember inquiries regarding fraud or security related concerns.* Handling inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills.* Collecting necessary information and completing a fraud report when the customer confirms unauthorized account activity.* Ensuring proper follow-up or escalation of account based on call outcome.* Making outbound calls to verify account activity with customers.* Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management.* High school diploma, GED or equivalent certification* At least 1 year of customer service or call center experienceCapital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. #J-18808-Ljbffr