Capital One
Fraud Senior Representative - Work from Home
Capital One, Newark, Delaware, United States, 19711
Fraud Senior Representative - Work from Home
Are you looking for a challenging role that includes the convenience of working virtually at home? We're looking for people who'd like to turn this opportunity into a meaningful career. As a Capital One Customer Operations associate, you're the heart of Capital One. To be eligible for this role, candidates must reside in one of the following states: Arizona Delaware Maryland New Jersey Ohio Pennsylvania Utah The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One. Here's what we are looking for in you: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change Demonstrate a strong customer focus rooted in empathy Communicate effectively with peers, management and customers Exercise good judgment and independent decision-making skills Demonstrate exceptional listening, questioning, call control, and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) Responsibilities:
Solving cardmember inquiries regarding fraud or security related concerns. Handling inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills. Collecting necessary information and completing a fraud report when the customer confirms unauthorized account activity. Ensuring proper follow-up or escalation of account based on call outcome. Making outbound calls to verify account activity with customers. Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management. The Benefits:
At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It's backed by our belief that great work doesn't mean sacrificing your well-being. It's part of our mission to set the standard for personal flexibility, so you can grow here and at home. Basic Qualifications:
High school diploma, GED or equivalent certification At least 1 year of customer service or call center experience Preferred Qualifications:
At least 2 years of customer service or call center experience Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected where you have ownership or line of sight to every device on the network Internet service must be provided by Cable or fiber Internet Service Providers (ISP) ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page Hardwire ethernet connection is required Compensation:
$19 per hour Schedules:
We've got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours: 7:30 AM - 6:30 PM EST (DE, PA, NJ, MD, OH) 5:30 AM - 4:30 PM MDT (UT) 4:30 AM - 3:30 PM MST (AZ) Note: Shifts are Monday - Friday with weekends as assigned. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Are you looking for a challenging role that includes the convenience of working virtually at home? We're looking for people who'd like to turn this opportunity into a meaningful career. As a Capital One Customer Operations associate, you're the heart of Capital One. To be eligible for this role, candidates must reside in one of the following states: Arizona Delaware Maryland New Jersey Ohio Pennsylvania Utah The best people listen and then say, "How can I help?" That's what we do at Capital One. It's how we take care of our customers. It's how we're changing banking for good, with compassion and real solutions. Money can be stressful; getting help shouldn't be. Our Customer Care team is supported and empowered to be the best people to people. And we'll have your back every step of the way. That's life at Capital One. Here's what we are looking for in you: Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change Demonstrate a strong customer focus rooted in empathy Communicate effectively with peers, management and customers Exercise good judgment and independent decision-making skills Demonstrate exceptional listening, questioning, call control, and de-escalation techniques Be proactive, have effective time management and organizational skills Display dependability with a solid attendance record Maintain sufficient reliable private internet connection, not supplied by use of cellular data (Not a hot spot) Responsibilities:
Solving cardmember inquiries regarding fraud or security related concerns. Handling inbound servicing calls from customers; completes necessary fraud verification, includes caller authentication, transaction verification, etc. utilizing excellent customer service skills. Collecting necessary information and completing a fraud report when the customer confirms unauthorized account activity. Ensuring proper follow-up or escalation of account based on call outcome. Making outbound calls to verify account activity with customers. Actively manage and escalate risk and customer-impacting issues within the day-to-day role to management. The Benefits:
At Capital One, you join a complete benefits program. Our unique benefits and enrollment programs are designed to help you be your happiest, healthiest self. It's backed by our belief that great work doesn't mean sacrificing your well-being. It's part of our mission to set the standard for personal flexibility, so you can grow here and at home. Basic Qualifications:
High school diploma, GED or equivalent certification At least 1 year of customer service or call center experience Preferred Qualifications:
At least 2 years of customer service or call center experience Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions A reliable private internet connection that is not supplied via cellular data or hotspot A private network that is password protected where you have ownership or line of sight to every device on the network Internet service must be provided by Cable or fiber Internet Service Providers (ISP) ISP speed on VPN must be at least 100 Mbps download and 10 Mbps upload To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page Hardwire ethernet connection is required Compensation:
$19 per hour Schedules:
We've got you covered with a variety of shifts. We are currently hiring for schedules with start times that range between the following hours: 7:30 AM - 6:30 PM EST (DE, PA, NJ, MD, OH) 5:30 AM - 4:30 PM MDT (UT) 4:30 AM - 3:30 PM MST (AZ) Note: Shifts are Monday - Friday with weekends as assigned. Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).