National Debt Relief, LLC.
Bilingual Contact Center Sales Advisor
National Debt Relief, LLC., Nevada, Iowa, United States, 50201
Overview
The Bilingual Contact Center Sales Advisor (Reach Financial Opener) position is non-exempt and focused on providing exceptional phone support for National Debt Relief’s clientele who are enrolled in our debt settlement program. The role consists of answering general inquiries from clients, addressing any problems or concerns they may have, and anticipating our client’s needs as they progress through our program to ensure successful completion. A typical day consists of making and answering inbound and outbound calls, determining loan eligibility, and maintaining a positive rapport with our client base to ensure they receive the best possible experience with National Debt Relief. Every interaction offers an opportunity to instill courage in our clients. Through your support and commitment, you will empower them to take bold and informed steps toward financial freedom. This position has an expected start date of 3/30/2026.
This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT.
We are seeking individuals who are available for the following 8 hour shift scheduling options: Monday - Friday from 8 a.m. - 5 p.m. Pacific Time.
Responsibilities
Handle inbound and outbound calls to assess client's financial position
Enroll qualified clients into an express loan consolidation program
Document client discussions clearly and concisely using Salesforce customer relationship management software
Follow up on leads and opportunities in a timely and professional manner
Meet or exceed monthly sales goals while maintaining high customer satisfaction
Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either
Qualifications
High school diploma or equivalent required
Bilingual in Spanish is required
Computer competency and the ability to work with a computer
2 years’ frontline experience in sales, financial services, or loan processing
Experience in a contact center preferred
Strong organizational and multi-tasking skills with an acute attention to detail
Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
Soft Skills Qualifications Include the Ability to:
Comfortable working in a goal driven, fast-paced, high volume environment
Clearly explain details about the company's loan program to prospective customers
Recall details of calls with clients and to record those details accurately in Salesforce
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback
National Debt Relief Role Qualifications:
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $20.50/hr + eligible for performance based bonuses.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here
#LI-REMOTE
#J-18808-Ljbffr
This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT.
We are seeking individuals who are available for the following 8 hour shift scheduling options: Monday - Friday from 8 a.m. - 5 p.m. Pacific Time.
Responsibilities
Handle inbound and outbound calls to assess client's financial position
Enroll qualified clients into an express loan consolidation program
Document client discussions clearly and concisely using Salesforce customer relationship management software
Follow up on leads and opportunities in a timely and professional manner
Meet or exceed monthly sales goals while maintaining high customer satisfaction
Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either
Qualifications
High school diploma or equivalent required
Bilingual in Spanish is required
Computer competency and the ability to work with a computer
2 years’ frontline experience in sales, financial services, or loan processing
Experience in a contact center preferred
Strong organizational and multi-tasking skills with an acute attention to detail
Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
Soft Skills Qualifications Include the Ability to:
Comfortable working in a goal driven, fast-paced, high volume environment
Clearly explain details about the company's loan program to prospective customers
Recall details of calls with clients and to record those details accurately in Salesforce
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback
National Debt Relief Role Qualifications:
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work on a consistent basis
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for each position across the US. Within the range, individual pay is determined by work location, job-related skills, experience, and relevant education or training. This good faith pay range is provided in compliance with NYC law and the laws of other jurisdictions that may require a salary range in job postings. The salary for this position is $20.50/hr + eligible for performance based bonuses.
About National Debt Relief National Debt Relief was founded in 2009 with the goal of helping an expanding number of consumers deal with overwhelming debt. We are one of the most-trusted and best-rated consumer debt relief providers in the United States. As a leading debt settlement organization, we have helped over 450,000 people settle over $10 billion of debt, while empowering them to lead a healthier financial lifestyle and feel free to live their best life. At National Debt Relief, we treat our clients like real people. Our purpose is to elevate, empower, and transform their lives.
Rated A+ by the Better Business Bureau, our goal is to help individuals and families get out of debt with the least possible cost through conducting financial consultations, educating the consumer and recommending the appropriate solution. We become our clients' number one advocate to help them reestablish financial stability as quickly as possible.
Want to learn more about who we are? Connect with us on social!
Benefits National Debt Relief is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to your earned wages at any time before payday
National Debt Relief is a certified Great Place to Work®!
National Debt Relief is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other status protected by law.
For information about our Employee Privacy Policy, please see here For information about our Applicant Terms, please see here
#LI-REMOTE
#J-18808-Ljbffr