Bilingual Contact Center Sales Advisor
National Debt Relief, LLC, Carson City, Nevada, us, 89702
Overview
The Bilingual Contact Center Sales Advisor (Reach Financial Opener) position is non‑exempt and focused on providing exceptional phone support for National Debt Relief’s clientele enrolled in our debt settlement program. The role consists of answering general inquiries, addressing any problems or concerns, and anticipating client needs as they progress through our program to ensure successful completion. A typical day includes making and answering inbound and outbound calls, determining loan eligibility, and maintaining a positive rapport with the client base to ensure they receive the best possible experience with National Debt Relief. Every interaction offers an opportunity to instill courage in our clients. Through your support and commitment, you will empower them to take bold and informed steps toward financial freedom. This position has an expected start date of 3/30/2026 and is a full‑time remote role available in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The shift schedule is Monday‑Friday from 8 a.m. to 5 p.m. Pacific Time. Responsibilities
Handle inbound and outbound calls to assess client financial position Enroll qualified clients into an express loan consolidation program Document client discussions clearly and concisely using Salesforce customer relationship management software Follow up on leads and opportunities in a timely and professional manner Meet or exceed monthly sales goals while maintaining high customer satisfaction Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either Qualifications
High school diploma or equivalent required Bilingual in Spanish is required Computer competency and ability to work with a computer 2 years’ frontline experience in sales, financial services, or loan processing Experience in a contact center preferred Strong organizational and multi‑tasking skills with an acute attention to detail Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems Comfortable working in a goal‑driven, fast‑paced, high‑volume environment Clearly explain details about the company’s loan program to prospective customers Recall details of calls with clients and to record those details accurately in Salesforce De‑escalate stressful situations and support vulnerable clients Take constructive feedback and remain calm and professional during difficult discussions Compensation
The salary for this position is $20.50/hr with eligible performance‑based bonuses. Salary ranges are determined by role, level, and location. Benefits
Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre‑tax Transit Benefits No‑Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to earned wages at any time before payday About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt. We are one of the most‑trusted and best-rated consumer debt relief providers in the United States. Over 450,000 people have settled over $10 billion of debt, and we empower them to lead a healthier financial lifestyle. We are rated A+ by the Better Business Bureau and are an equal‑opportunity employer.
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The Bilingual Contact Center Sales Advisor (Reach Financial Opener) position is non‑exempt and focused on providing exceptional phone support for National Debt Relief’s clientele enrolled in our debt settlement program. The role consists of answering general inquiries, addressing any problems or concerns, and anticipating client needs as they progress through our program to ensure successful completion. A typical day includes making and answering inbound and outbound calls, determining loan eligibility, and maintaining a positive rapport with the client base to ensure they receive the best possible experience with National Debt Relief. Every interaction offers an opportunity to instill courage in our clients. Through your support and commitment, you will empower them to take bold and informed steps toward financial freedom. This position has an expected start date of 3/30/2026 and is a full‑time remote role available in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. The shift schedule is Monday‑Friday from 8 a.m. to 5 p.m. Pacific Time. Responsibilities
Handle inbound and outbound calls to assess client financial position Enroll qualified clients into an express loan consolidation program Document client discussions clearly and concisely using Salesforce customer relationship management software Follow up on leads and opportunities in a timely and professional manner Meet or exceed monthly sales goals while maintaining high customer satisfaction Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either Qualifications
High school diploma or equivalent required Bilingual in Spanish is required Computer competency and ability to work with a computer 2 years’ frontline experience in sales, financial services, or loan processing Experience in a contact center preferred Strong organizational and multi‑tasking skills with an acute attention to detail Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems Comfortable working in a goal‑driven, fast‑paced, high‑volume environment Clearly explain details about the company’s loan program to prospective customers Recall details of calls with clients and to record those details accurately in Salesforce De‑escalate stressful situations and support vulnerable clients Take constructive feedback and remain calm and professional during difficult discussions Compensation
The salary for this position is $20.50/hr with eligible performance‑based bonuses. Salary ranges are determined by role, level, and location. Benefits
Generous Medical, Dental, and Vision Benefits 401(k) with Company Match Paid Holidays, Volunteer Time Off, Sick Days, and Vacation 12 weeks Paid Parental Leave Pre‑tax Transit Benefits No‑Cost Life Insurance Benefits Voluntary Benefits Options ASPCA Pet Health Insurance Discount Access to earned wages at any time before payday About National Debt Relief
National Debt Relief was founded in 2009 with the goal of helping consumers deal with overwhelming debt. We are one of the most‑trusted and best-rated consumer debt relief providers in the United States. Over 450,000 people have settled over $10 billion of debt, and we empower them to lead a healthier financial lifestyle. We are rated A+ by the Better Business Bureau and are an equal‑opportunity employer.
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