Bilingual Contact Center Sales Advisor
National Debt Relief, LLC, Lansing, Michigan, United States, 48900
Overview
The Bilingual Contact Center Sales Advisor (Reach Financial Opener) position is non-exempt and focuses on providing exceptional phone support for National Debt Relief’s clientele enrolled in our debt settlement program. The role answers general inquiries, addresses client concerns, and anticipates needs as clients progress through the program to ensure successful completion. A typical day includes inbound and outbound calls, determining loan eligibility, and maintaining a positive rapport with clients to ensure the best possible experience with National Debt Relief. Every interaction offers an opportunity to support clients in taking bold and informed steps toward financial freedom.
This position has an expected start date of 3/30/2026.
This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. We offer 8-hour shift scheduling options: Monday – Friday from 11 a.m. – 8 p.m. Eastern Time.
Responsibilities
Handle inbound and outbound calls to assess the client’s financial position.
Enroll qualified clients into an express loan consolidation program.
Document client discussions clearly and concisely using Salesforce CRM software.
Follow up on leads and opportunities in a timely and professional manner.
Meet or exceed monthly sales goals while maintaining high customer satisfaction.
Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either.
Qualifications
High school diploma or equivalent required
Bilingual in Spanish is required
Computer competency and the ability to work with a computer
2 years’ frontline experience in sales, financial services, or loan processing
Experience in a contact center preferred
Strong organizational and multi-tasking skills with an acute attention to detail
Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
Soft Skills Qualifications
Comfortable working in a goal-driven, fast-paced, high-volume environment
Clearly explain details about the company’s loan program to prospective customers
Recall details of calls with clients and record those details accurately in Salesforce
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback
National Debt Relief Role Qualifications
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work consistently
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The salary for this position is $20.50/hr + eligible for performance-based bonuses. The salary range displayed reflects the minimum and maximum target for each position across the US, with individual pay determined by location, skills, experience, and training. This pay range is provided in compliance with NYC law and other applicable jurisdictions.
About National Debt Relief National Debt Relief was founded in 2009 to help consumers deal with overwhelming debt. We are a trusted debt relief provider in the United States, helping hundreds of thousands of people settle debt and pursue a healthier financial lifestyle. We are committed to treating clients as real people and empowering them to improve their financial lives. We are rated A+ by the Better Business Bureau and strive to help clients reduce costs while achieving financial stability.
Benefits National Debt Relief offers a team-oriented environment with rewards and growth opportunities. Our benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to earned wages before payday
National Debt Relief is a certified Great Place to Work®. We are an equal opportunity employer and base employment decisions on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status. For information about our Employee Privacy Policy or Applicant Terms, please see the linked pages.
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This position has an expected start date of 3/30/2026.
This is a full-time remote role. We are currently hiring for positions in AZ, FL, GA, MI, NC, NV, OK, PA, SC, TN, TX, and UT. We offer 8-hour shift scheduling options: Monday – Friday from 11 a.m. – 8 p.m. Eastern Time.
Responsibilities
Handle inbound and outbound calls to assess the client’s financial position.
Enroll qualified clients into an express loan consolidation program.
Document client discussions clearly and concisely using Salesforce CRM software.
Follow up on leads and opportunities in a timely and professional manner.
Meet or exceed monthly sales goals while maintaining high customer satisfaction.
Adhere to National Debt Relief and the Loyalty team’s policies and procedures and any applicable changes to either.
Qualifications
High school diploma or equivalent required
Bilingual in Spanish is required
Computer competency and the ability to work with a computer
2 years’ frontline experience in sales, financial services, or loan processing
Experience in a contact center preferred
Strong organizational and multi-tasking skills with an acute attention to detail
Ability to remain professional, empathetic, polite, flexible, confident, tactful, patient, and diplomatic when faced with complex problems
Soft Skills Qualifications
Comfortable working in a goal-driven, fast-paced, high-volume environment
Clearly explain details about the company’s loan program to prospective customers
Recall details of calls with clients and record those details accurately in Salesforce
De-escalate stressful situations
Support and de-escalate vulnerable and sometimes difficult clients
Remain calm and professional during difficult discussions
Take constructive feedback
National Debt Relief Role Qualifications
Computer competency and ability to work with a computer
Prioritize multiple tasks and projects simultaneously
Exceptional written and verbal communication skills
Punctuality expected, ready to report to work consistently
Attain and maintain high performance expectations on a monthly basis
Work in a fast-paced, high-volume setting
Use and navigate multiple computer systems with exceptional multi-tasking skills
Remain calm and professional during difficult discussions
Take constructive feedback
Available for full-time position, overtime eligible if classified non-exempt
Compensation Information Our salary ranges are determined by role, level, and location. The salary for this position is $20.50/hr + eligible for performance-based bonuses. The salary range displayed reflects the minimum and maximum target for each position across the US, with individual pay determined by location, skills, experience, and training. This pay range is provided in compliance with NYC law and other applicable jurisdictions.
About National Debt Relief National Debt Relief was founded in 2009 to help consumers deal with overwhelming debt. We are a trusted debt relief provider in the United States, helping hundreds of thousands of people settle debt and pursue a healthier financial lifestyle. We are committed to treating clients as real people and empowering them to improve their financial lives. We are rated A+ by the Better Business Bureau and strive to help clients reduce costs while achieving financial stability.
Benefits National Debt Relief offers a team-oriented environment with rewards and growth opportunities. Our benefits package includes:
Generous Medical, Dental, and Vision Benefits
401(k) with Company Match
Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
12 weeks Paid Parental Leave
Pre-tax Transit Benefits
No-Cost Life Insurance Benefits
Voluntary Benefits Options
ASPCA Pet Health Insurance Discount
Access to earned wages before payday
National Debt Relief is a certified Great Place to Work®. We are an equal opportunity employer and base employment decisions on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other protected status. For information about our Employee Privacy Policy or Applicant Terms, please see the linked pages.
#J-18808-Ljbffr