Junior Authentication Training Specialist

Junior Authentication Training Specialist

At GOAT Group, our Authentication Operations team is essential in educating, training and supporting the Authenticators in physical and digital operations. With the partnership of the operations and retail leaders they focus on ensuring we are creating the best-in-class authenticators by providing them the tools and training they need to verify every product is accurate and authentic.

In this role, you will:

• Build and maintain Authentication expertise/mastery related to Chrome Hearts across multiple categories and product types including Apparel, Jewelry, Eyewear, Leather Goods, and Accessories.
• Build and maintain Authentication expertise/mastery related to other Luxury Brands as assigned.
• Own physical authentication operations related to your specific category/designer at your local site.
• Review and authenticate Chrome Hearts products efficiently and accurately (physically and digitally).
• Fully adhere to the product verification process of the core product, including spotting manufacturer defects, factory product reset, assessing wear, inspecting product SKU, and size. This includes accurately issuing products in the system.
• Able to adjust and learn quickly to authenticate new or recently released products.
• Communicate and collaborate with Authentication and Operations leadership.
• Act as the primary point of contact for Chrome Hearts-related matters for your facility.
• Collaborate with stakeholders on other teams to train, hone, and develop new authentication techniques related to your specific category/designer.
• Develop and assist in sharing new authentication information/trends related to Chrome Hearts with your colleagues.
• Attend training or mentorship sessions with colleagues to increase brand and authentication knowledge.
• Host training or conduct mentorship sessions to contribute to team learning.
• Collaborate with Launch team leadership on the expansion of Chrome Hearts product offerings.
• Support new category/designer launch through content creation and workforce training, including but not limited to timelines, stakeholder coordination, workforce management, and prioritization.
• Advise on prioritization for new products to be launched and implementation schedules as needed.
• Collaborate with Content team leadership to codify authentication materials and produce training content.
• Prepare for new product releases.
• Contribute to authentication resources and training materials related to Chrome Hearts.
• Other duties as assigned.

We are looking for:

• Honest and Authentic
• On-site role in Los Angeles, CA or Fontana, CA. Up to 50% travel required
• 2+ years of relevant experience in authentication
• A high level of experience with and interest in Chrome Hearts
• Excellent critical thinking and decision-making
• Organizational and time management skills
• Attention to detail
• Strong written and verbal communication skills
• Independently motivated
• Knowledge of the current authentication and operations landscape and the ability to adapt to changes
• Experience creating training materials is a plus

Hiring Range: $25 - $30 USD