Aston Carter
Order Management Specialist
We are seeking a detail-oriented and customer-focused Order Management Specialist to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers and internal teams. Responsibilities: Serve as the primary point of contact for customers regarding order status, delivery timelines, and logistics inquiries. Process and manage customer orders accurately in the system. Coordinate with warehouse, shipping, and supply chain teams to ensure timely fulfillment. Monitor and track shipments; proactively communicate updates or delays to customers. Resolve order-related issues promptly and professionally. Maintain accurate records of orders, communications, and resolutions. Provide exceptional customer service through phone, email, and other communication channels. Collaborate with internal departments to improve order flow and customer satisfaction. Essential Skills: Customer service Order entry ERP system Order processing Strong communication skills 3+ years in a customer-facing role Additional Skills & Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. 13 years of experience in customer service or order management. Strong organizational skills and attention to detail. Excellent communication and problem-solving abilities. Proficiency in Microsoft Office and experience with ERP or order management systems. Ability to work in a fast-paced environment and manage multiple priorities. Work Environment: This role is fully onsite in New Berlin. The office space is an open concept, and each team has designated areas of work. We foster a strong culture and growth-oriented environment. Job Type & Location: This is a Contract to Hire position based out of New Berlin, WI. Pay and Benefits: The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in New Berlin, WI. Application Deadline: This position is anticipated to close on Jan 30, 2026.
We are seeking a detail-oriented and customer-focused Order Management Specialist to manage order logistics and ensure a seamless experience for our clients. This role involves coordinating order processing, tracking shipments, resolving issues, and maintaining strong communication with customers and internal teams. Responsibilities: Serve as the primary point of contact for customers regarding order status, delivery timelines, and logistics inquiries. Process and manage customer orders accurately in the system. Coordinate with warehouse, shipping, and supply chain teams to ensure timely fulfillment. Monitor and track shipments; proactively communicate updates or delays to customers. Resolve order-related issues promptly and professionally. Maintain accurate records of orders, communications, and resolutions. Provide exceptional customer service through phone, email, and other communication channels. Collaborate with internal departments to improve order flow and customer satisfaction. Essential Skills: Customer service Order entry ERP system Order processing Strong communication skills 3+ years in a customer-facing role Additional Skills & Qualifications: High school diploma or equivalent; associate or bachelor's degree preferred. 13 years of experience in customer service or order management. Strong organizational skills and attention to detail. Excellent communication and problem-solving abilities. Proficiency in Microsoft Office and experience with ERP or order management systems. Ability to work in a fast-paced environment and manage multiple priorities. Work Environment: This role is fully onsite in New Berlin. The office space is an open concept, and each team has designated areas of work. We foster a strong culture and growth-oriented environment. Job Type & Location: This is a Contract to Hire position based out of New Berlin, WI. Pay and Benefits: The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type: This is a fully onsite position in New Berlin, WI. Application Deadline: This position is anticipated to close on Jan 30, 2026.