Quadel
At Quadel, we’re driven by purpose. We believe that government and communities play a vital role in addressing the housing needs of low-income families and vulnerable populations. If you’re passionate about making a meaningful impact, you’ll find a home here. Our mission is to partner with public and nonprofit organizations to help housing programs reach their full potential—because everyone deserves a safe, affordable place to live. Join us in building stronger communities, one home at a time.
POSITION SUMMARY The Housing Specialist performs various program activities that include processing applications for eligibility, verifying participant’s status to ensure continued eligibility, preparing documents and verifying information in conformance with U.S. Department of Housing and Urban Development (HUD) regulations. If you are familiar with housing, transaction assignments may include: eligibility determination, leasing, annual re-certifications, interim changes, portability, moves, rent increases, rent reasonableness, hearing preparation and terminations.
DUTIES AND RESPONSIBILITIES
Conducts assigned activities and transactions
Completes assigned work timely and accurately
Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism
Conducts all activities to ensure nondiscrimination
Maintains productivity information
Determines eligibility for program participation
Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties
Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence
Performs accurate and timely data entry to maintain updated computer files
Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers
QUALIFICATIONS
Required to obtain Housing Choice Voucher Specialist certification within one year of hire
Two years of experience in an environment requiring extensive public contact or customer service, procedures and processes. Accounting, mortgage processing, and direct customer interfacing experience a plus
Strong computer skills
COMPETENCIES
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things
Oral Communication – Speaks clearly and persuassively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Occasionally required to stand
Occasionally required to walk
Frequently required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds
As a contractor on federal government contracts, Quadel is obligated to and will comply with and enforce the requirements of the Drug‑Free Workplace Act of 1988 and any applicable regulations issued by government agencies with respect to alcohol and/or drug use. Quadel is or may also be required to comply with alcohol and/or drug policy and/or testing requirements specified in contracts with government agencies and other companies or organizations to which Quadel provides service. Quadel will comply with and enforce these contractual requirements with respect to alcohol and/or drugs. As such, candidates to whom an offer is extended are required to submit to a pre‑employment drug screening.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED Quadel is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
EEO/AA
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POSITION SUMMARY The Housing Specialist performs various program activities that include processing applications for eligibility, verifying participant’s status to ensure continued eligibility, preparing documents and verifying information in conformance with U.S. Department of Housing and Urban Development (HUD) regulations. If you are familiar with housing, transaction assignments may include: eligibility determination, leasing, annual re-certifications, interim changes, portability, moves, rent increases, rent reasonableness, hearing preparation and terminations.
DUTIES AND RESPONSIBILITIES
Conducts assigned activities and transactions
Completes assigned work timely and accurately
Answers inquiries from participants, owners, applicants and the general public with the highest level of professionalism
Conducts all activities to ensure nondiscrimination
Maintains productivity information
Determines eligibility for program participation
Reviews applications, verifications and other documentation to ensure accuracy and completeness; ensures that required documentation is distributed to correct parties
Establishes and maintains individual applicant/participant files and handles all personally identifiable information (PII) in strictest confidence
Performs accurate and timely data entry to maintain updated computer files
Coordinates activities with Supervisors, Managers, Inspectors, and other coworkers
QUALIFICATIONS
Required to obtain Housing Choice Voucher Specialist certification within one year of hire
Two years of experience in an environment requiring extensive public contact or customer service, procedures and processes. Accounting, mortgage processing, and direct customer interfacing experience a plus
Strong computer skills
COMPETENCIES
Problem Solving – Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Technical Skills – Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others
Customer Service – Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Interpersonal Skills – Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others’ ideas and tries new things
Oral Communication – Speaks clearly and persuassively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Written Communication – Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
Teamwork – Balances team and individual responsibilities; Exhibits objectivity and openness to others’ views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone’s efforts to succeed
Diversity – Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment‑free environment; Builds a diverse workforce
Ethics – Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
Professionalism – Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality – Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Quantity – Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly
Attendance/Punctuality – Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
Dependability – Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Occasionally required to stand
Occasionally required to walk
Frequently required to sit
Continually required to utilize hand and finger dexterity
Continually required to talk or hear
Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard
Occasionally/required to lift/push/carry items less than 25 pounds/ up to 25 pounds/ up to 50 pounds/ more than 50 pounds
As a contractor on federal government contracts, Quadel is obligated to and will comply with and enforce the requirements of the Drug‑Free Workplace Act of 1988 and any applicable regulations issued by government agencies with respect to alcohol and/or drug use. Quadel is or may also be required to comply with alcohol and/or drug policy and/or testing requirements specified in contracts with government agencies and other companies or organizations to which Quadel provides service. Quadel will comply with and enforce these contractual requirements with respect to alcohol and/or drugs. As such, candidates to whom an offer is extended are required to submit to a pre‑employment drug screening.
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER/VETERANS/DISABLED Quadel is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
EEO/AA
#J-18808-Ljbffr