Senior Strategic CSM — Public Sector SaaS

A leading government solutions provider in San Francisco is seeking a Senior Customer Success Manager to drive product adoption and customer retention. The role involves developing success plans, cultivating relationships with key clients, and leading strategic initiatives. The ideal candidate will have a Bachelor’s degree, 5+ years of relevant experience in SaaS, and strong stakeholder influencing skills. Compensation ranges from $130,000 to $150,000, reflecting experience and location.
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