Customer Service Specialist Sales & Marketing · Ciner Glass Lommel
Ciner Glass Group, Sauk Trail Beach, Wisconsin, United States
As a Customer Service Specialist at Ciner Glass, you will play a crucial role in the development of a rapidly growing, customer-focused organisation. Like you, we attach great importance to quality, service and long‑term customer relationships. You will be the link between our customers and internal teams, ensuring smooth, transparent and high‑quality service every day. Ready for your share of bottle happiness?
Key responsibilities & main tasks Customer Service & Order Management
Processing and managing customer data and customer orders in SAP, including tracking deliveries and invoicing
First point of contact for customers
Informing customers correctly and promptly about order status, deliveries and deviations
Dealing professionally with questions, changes and complaints, with a focus on customer satisfaction
Collaboration & Key Account Support
Supporting key accounts and contributing ideas for solutions to complex customer requests
Working closely with sales, planning, production, quality and logistics to ensure a smooth order flow
Aligning customer expectations with internal capabilities and deadlines
Process Improvement & Reporting
Actively contributing to the design and optimisation of customer service processes and customer satisfaction
Supporting the development and monitoring of KPIs, service and customer satisfaction objectives
Contributing to reports and analyses to continuously improve performance and customer experience
Qualifications, Skills & Experience
Bachelor's degree, preferably in a commercial or logistics field
At least 5 years of relevant experience in customer service, ideally in a production or logistics environment
You get energy from interacting with people and derive satisfaction from helping customers. You listen attentively, think along with the customer and do everything you can to help every customer feel good.
Experience with SAP; knowledge of the SD module is a strong plus
Fluent verbal and written communication in Dutch and English; knowledge of French and/or German is an added value
Good knowledge of Microsoft Office, in particular Excel, Outlook and Teams
Strong customer and solution‑oriented, with an eye for quality and service
Accurate, stress‑resistant and empathetic, with the ability to remain professional under pressure or when dealing with complaints
Team player with strong communication and listening skills
Proactive attitude and willingness to help build processes in a dynamic and growing organisation
Why Ciner Glass? At Ciner Glass Belgium, you will have the opportunity to help build a state‑of‑the‑art production site from the ground up. You will take on a role that you help shape yourself, in an environment where pride, craftsmanship and technology come together.
This is not just a job. This is a career full of bottle happiness:
Competitive salary package
42 days of holiday, including public holidays
Hospitalisation insurance
Group insurance
Meal vouchers
Opportunities for growth and professional development through training and education
Additional benefits that grow with your career
Will you be our new 'flessenier'?
#J-18808-Ljbffr
Key responsibilities & main tasks Customer Service & Order Management
Processing and managing customer data and customer orders in SAP, including tracking deliveries and invoicing
First point of contact for customers
Informing customers correctly and promptly about order status, deliveries and deviations
Dealing professionally with questions, changes and complaints, with a focus on customer satisfaction
Collaboration & Key Account Support
Supporting key accounts and contributing ideas for solutions to complex customer requests
Working closely with sales, planning, production, quality and logistics to ensure a smooth order flow
Aligning customer expectations with internal capabilities and deadlines
Process Improvement & Reporting
Actively contributing to the design and optimisation of customer service processes and customer satisfaction
Supporting the development and monitoring of KPIs, service and customer satisfaction objectives
Contributing to reports and analyses to continuously improve performance and customer experience
Qualifications, Skills & Experience
Bachelor's degree, preferably in a commercial or logistics field
At least 5 years of relevant experience in customer service, ideally in a production or logistics environment
You get energy from interacting with people and derive satisfaction from helping customers. You listen attentively, think along with the customer and do everything you can to help every customer feel good.
Experience with SAP; knowledge of the SD module is a strong plus
Fluent verbal and written communication in Dutch and English; knowledge of French and/or German is an added value
Good knowledge of Microsoft Office, in particular Excel, Outlook and Teams
Strong customer and solution‑oriented, with an eye for quality and service
Accurate, stress‑resistant and empathetic, with the ability to remain professional under pressure or when dealing with complaints
Team player with strong communication and listening skills
Proactive attitude and willingness to help build processes in a dynamic and growing organisation
Why Ciner Glass? At Ciner Glass Belgium, you will have the opportunity to help build a state‑of‑the‑art production site from the ground up. You will take on a role that you help shape yourself, in an environment where pride, craftsmanship and technology come together.
This is not just a job. This is a career full of bottle happiness:
Competitive salary package
42 days of holiday, including public holidays
Hospitalisation insurance
Group insurance
Meal vouchers
Opportunities for growth and professional development through training and education
Additional benefits that grow with your career
Will you be our new 'flessenier'?
#J-18808-Ljbffr