ProPivotal
Haitian Creole Speaking Assistant
We are seeking a Haitian Creole Speaking Assistant to help families access childcare financial assistance and local childcare resources. This contract role pays up to $24/hour and provides both community impact and professional development, including training and the opportunity to obtain an AIRS (Alliance for Information & Referral Systems) certification.
Key Responsibilities
Assess family eligibility for childcare financial assistance and subsidy programs
Provide accurate information about local childcare providers and resources
Accurately enter and maintain family case information in online systems
Support families with resource navigation and referrals to appropriate programs
Collaborate with colleagues and supervisors to ensure quality service delivery
Requirements
Fluency in Haitian Creole and English (verbal and written)
Strong attention to detail with accurate data entry skills
Minimum 1 year of experience in health & human services or call center support
Familiarity with childcare subsidy programs or service referral systems preferred
Availability to work in a hybrid setup with on-site presence in Framingham, MA
Nice-to-Have Experience
Assisting diverse communities with accessing resources and support services
Experience in nonprofit or government‑funded service programs
Customer service in a social services or family assistance setting
Preferred Skills
Knowledge of childcare subsidy programs or case management systems
Proficiency with Microsoft Office Suite or other data management tools
Strong interpersonal and communication skills across diverse populations
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
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Key Responsibilities
Assess family eligibility for childcare financial assistance and subsidy programs
Provide accurate information about local childcare providers and resources
Accurately enter and maintain family case information in online systems
Support families with resource navigation and referrals to appropriate programs
Collaborate with colleagues and supervisors to ensure quality service delivery
Requirements
Fluency in Haitian Creole and English (verbal and written)
Strong attention to detail with accurate data entry skills
Minimum 1 year of experience in health & human services or call center support
Familiarity with childcare subsidy programs or service referral systems preferred
Availability to work in a hybrid setup with on-site presence in Framingham, MA
Nice-to-Have Experience
Assisting diverse communities with accessing resources and support services
Experience in nonprofit or government‑funded service programs
Customer service in a social services or family assistance setting
Preferred Skills
Knowledge of childcare subsidy programs or case management systems
Proficiency with Microsoft Office Suite or other data management tools
Strong interpersonal and communication skills across diverse populations
ProPivotal is an equal opportunity employer and considers qualified applicants for employment regardless of race, gender, gender identity, gender expression, age, color, religion, disability, veteran's status, sexual orientation, or any other protected factor.
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