Strata Networks
Strata Networks is seeking a Customer Service Specialist in our Roosevelt, Utah retail location.
In this role, you’ll be the first point of contact for new and existing customers—whether they’re calling in, walking through our doors, or exploring new services. You’ll assist with billing questions, account changes, and service requests while also promoting Strata’s products and solutions. Every interaction is a chance to create a great customer experience.
What You’ll Do
Serve as the primary point of contact for customer inquiries by phone and in-person
Assist customers with billing questions, new service requests, disconnects, and account changes
Complete service applications and gather required customer information
Investigate credit references for new customers
Process accurate billing updates for service changes
Greet all customers with professionalism, warmth, and a solutions-focused mindset
Promote and sell Strata Networks’ products and services
Build strong knowledge of all company offerings
Collaborate as a team player across departments
Support company goals and strategic objectives
Take on additional duties as needed
What We’re Looking For
High School Diploma plus a Business Degree or 2–5 years of customer service, sales, or retail experience
Outstanding verbal and written communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to prioritize work and meet deadlines
Problem-solver who can quickly identify issues and solutions
Ability to maintain confidentiality and follow written and verbal instructions
Typing speed of at least 45 WPM with 90% accuracy
Working Conditions & Physical Requirements
Primarily office-based; occasional travel between offices may be required
Ability to read computer screens and reports, hear and communicate clearly with customers and coworkers
Ability to stand, walk, and lift up to 40 lbs
Why Strata Networks? At Strata, we offer more than just a job—we offer a
supportive, team-oriented, and rewarding environment
where your contributions matter. You’ll work with great people, build valuable skills, and make a say-yes difference for customers every day.
If you’re motivated, customer-focused, and ready to grow with a company that values both professionalism and fun, we’d love to hear from you.
Apply today and help connect our communities—one great customer experience at a time.
#J-18808-Ljbffr
In this role, you’ll be the first point of contact for new and existing customers—whether they’re calling in, walking through our doors, or exploring new services. You’ll assist with billing questions, account changes, and service requests while also promoting Strata’s products and solutions. Every interaction is a chance to create a great customer experience.
What You’ll Do
Serve as the primary point of contact for customer inquiries by phone and in-person
Assist customers with billing questions, new service requests, disconnects, and account changes
Complete service applications and gather required customer information
Investigate credit references for new customers
Process accurate billing updates for service changes
Greet all customers with professionalism, warmth, and a solutions-focused mindset
Promote and sell Strata Networks’ products and services
Build strong knowledge of all company offerings
Collaborate as a team player across departments
Support company goals and strategic objectives
Take on additional duties as needed
What We’re Looking For
High School Diploma plus a Business Degree or 2–5 years of customer service, sales, or retail experience
Outstanding verbal and written communication skills
Strong attention to detail and ability to multitask in a fast-paced environment
Ability to prioritize work and meet deadlines
Problem-solver who can quickly identify issues and solutions
Ability to maintain confidentiality and follow written and verbal instructions
Typing speed of at least 45 WPM with 90% accuracy
Working Conditions & Physical Requirements
Primarily office-based; occasional travel between offices may be required
Ability to read computer screens and reports, hear and communicate clearly with customers and coworkers
Ability to stand, walk, and lift up to 40 lbs
Why Strata Networks? At Strata, we offer more than just a job—we offer a
supportive, team-oriented, and rewarding environment
where your contributions matter. You’ll work with great people, build valuable skills, and make a say-yes difference for customers every day.
If you’re motivated, customer-focused, and ready to grow with a company that values both professionalism and fun, we’d love to hear from you.
Apply today and help connect our communities—one great customer experience at a time.
#J-18808-Ljbffr