Jostens
Position:
Customer Service Rep - College/Yearbook
Location:
Santiago, Dominican Republic
Remote Status:
On-Site
Job Id:
5661-8086
# of Openings:
10
Job Title:
Customer Service Rep
Salary:
DOP$40,000 + Incentives up to 6k per performance
Training Date:
January 28th, 2026
General Description or Purpose of the Job The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities
Processing Consumer/Sales requests via email and call center
Communicating with customers/sales reps - Product/program questions/Returns
Training and Education - Product/Entry
Communication with factory/Art Dept./Order changes
Job Requirements
Interpersonal communications, listening skills, and attention to detail both written and verbal.
Listening skills and attention to detail in both written and verbal communication is key
Advanced English Level
Dominican ID
Live in Santiago
Able to work on site.
Weekly Payment
Law medical insurance and AFP
Complementary Medical Insurance
Life Insurance
2 way free Transportation
Internal Bank
Credit in pharmacy and optic center
Referral Program
WFH after 3 months based on performance and customs permission.
Other Benefits
Weekly Payment
2 way free transportationLaw Benefits
Complementary Medical Insurance
Pharmacy and Optic Center benefits
Internal Cooperative
Referral Program
WFH after 3 months based on performance and equipment availability.
About Jostens Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid‑size company with a small company feel, allowing us to move fast and explore innovative ideas.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.
Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.
It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.
#J-18808-Ljbffr
Customer Service Rep - College/Yearbook
Location:
Santiago, Dominican Republic
Remote Status:
On-Site
Job Id:
5661-8086
# of Openings:
10
Job Title:
Customer Service Rep
Salary:
DOP$40,000 + Incentives up to 6k per performance
Training Date:
January 28th, 2026
General Description or Purpose of the Job The customer service representative is responsible for handling Sales/Consumer requests and processing these into our CRM systems. Orders are received by telephone, fax, and email. They are the customer's front-line communication and help resolve complaints/returns. Provides help and assists in all the activities related to the department.
Responsibilities
Processing Consumer/Sales requests via email and call center
Communicating with customers/sales reps - Product/program questions/Returns
Training and Education - Product/Entry
Communication with factory/Art Dept./Order changes
Job Requirements
Interpersonal communications, listening skills, and attention to detail both written and verbal.
Listening skills and attention to detail in both written and verbal communication is key
Advanced English Level
Dominican ID
Live in Santiago
Able to work on site.
Weekly Payment
Law medical insurance and AFP
Complementary Medical Insurance
Life Insurance
2 way free Transportation
Internal Bank
Credit in pharmacy and optic center
Referral Program
WFH after 3 months based on performance and customs permission.
Other Benefits
Weekly Payment
2 way free transportationLaw Benefits
Complementary Medical Insurance
Pharmacy and Optic Center benefits
Internal Cooperative
Referral Program
WFH after 3 months based on performance and equipment availability.
About Jostens Celebrating 125 years of business, Jostens has been a part of local communities, working with K-12 schools, colleges and universities, teams, and affiliation groups. Representatives from Jostens touch thousands of schools and groups every day, working to make a difference with products and services that recognize accomplishments and help people tell their stories. These products, along with resources for educators, yearbook curriculum and services to help motivate and inspire like Jostens Renaissance® and Commitment to Graduate (C2G) are all designed to contribute to a positive and rewarding school experience. As a household name and leading brand in our market, we are passionate about being the most trusted partner in celebrating moments that matter. We are a mid‑size company with a small company feel, allowing us to move fast and explore innovative ideas.
Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Jostens provides products, programs and services that help our customers celebrate moments that matter. Our mission is to Capture. Celebrate. Inspire. We extend our mission to working with our valued suppliers to partner with us to provide keepsakes designed to help consumers capture and celebrate moments that matter, and inspire them for a lifetime. The Jostens team is passionate about living and practicing our values, our Code of Conduct, and our commitment to sustainability in every interaction.
Every member of the Jostens team is accountable to customers and suppliers to act with integrity and responsibility, to respect and recognize and to embrace change. We believe that living our values is required to earn customer loyalty and meet the expectations of all our stakeholders.
It is through our mission and values that Jostens conducts all business with respect to the customers we serve and the communities in which we work.
#J-18808-Ljbffr