Morton Community Bank
Corporate Fraud Prevention Specialist
Morton Community Bank, Morton, Illinois, United States, 61550
Description
Make the change and be the difference. Take ownership at MCB! Established in 1960 with just one location in Morton, IL, Morton Community Bank (MCB) has grown to over 550 employees, 53 branch locations and over $5 billion in assets! We pride ourselves on our dedicated service to our customers and our communities, while placing much value on our internal assets, our employees. Each MCB employee OWNS a portion of the bank with our ESOP (Employee Stock Ownership Plan). The ESOP has proven to be a substantial benefit to employees upon retirement.
Job Details Pay or shift range: $22.69 - $28.75/hour USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Enjoy the Benefits of working at MCB!
Medical
Dental
Vision
Short-Term Disability
HSA
FSA
401k
Life and AD&D Insurances
Long-Term Disability
Vacation Days
Personal Days
Paid Holidays
Job Summary Responsible for investigation of fraudulent, illegal or improper activities utilizing the Bank's fraud monitoring system along with other internal controls and processes to research and resolve transaction activity alerts in order to mitigate fraud risk. Conduct review of return deposit items for customer activity trend and possible fraudulent activity to help reduce potential loss to the Bank. Responsible for the research and disposition of legal orders and fraud investigation and resolution.
Essential Duties & Responsibilities
Research and analyze issues related to customer accounts
Identify valid and fraudulent charges, set up fraud files, using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify of inquiry and problem resolution
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyze suspicious activity on customers’ accounts and research past history for customer activity
Research pending accounts opened online to mitigate potential fraud
Review mobile deposits over review threshold limit for potential fraudulent items
Contact department(s) to assist in verification of items
Maintain company fraud database records
Respond to email, phone calls and voice mails from branches and departments
Contact customers via telephone, email or letter
Maintain a high level of proficiency with the Fraud Monitoring Systems
Process legal orders such as levies, citations, garnishments, summons, subpoenas, etc.
Processing of the research, customer notification, and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable
Supervisory Requirements Personnel Management: This position has no supervisory responsibilities.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employees, who work 7 ½ continuous hours or more, must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their work day.
Education And Qualifications Essential
High school diploma or equivalent
BSA and other Bank related training through BAI is required annually
Desirable
Bachelor’s degree in related field
Experience Essential
Knowledge of customer service principles
Relevant computer skills
Desirable
5 years banking experience with emphasis in fraud loss prevention and/or legal order processing
Skills And Qualifications
Fluent in MCB Deposit products
Fluent use of MCB Essentials
Fluent use of Continuity Control
Fluent in use of Centrix DTS and Fiserv Client Central
Fluent in all types of transaction channels
ACH
Online Banking
Mobile Banking/Deposit
Checks
Bill Pay
Debit Card
Person to Person (P2P)
Adhere to MCB’s customer identification procedures when communicating with customers over phone or email.
Required Training
All regulatory as required
Becoming a Customer Service Expert
Becoming a Professional Banker
Communication is Everything
The Accountability Experience
Engaging Our Customers
ExcelHow to Make Yourself Indispensable
Legal Foundations in Banking
Principles of Banking
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."
#J-18808-Ljbffr
Job Details Pay or shift range: $22.69 - $28.75/hour USD. The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
Enjoy the Benefits of working at MCB!
Medical
Dental
Vision
Short-Term Disability
HSA
FSA
401k
Life and AD&D Insurances
Long-Term Disability
Vacation Days
Personal Days
Paid Holidays
Job Summary Responsible for investigation of fraudulent, illegal or improper activities utilizing the Bank's fraud monitoring system along with other internal controls and processes to research and resolve transaction activity alerts in order to mitigate fraud risk. Conduct review of return deposit items for customer activity trend and possible fraudulent activity to help reduce potential loss to the Bank. Responsible for the research and disposition of legal orders and fraud investigation and resolution.
Essential Duties & Responsibilities
Research and analyze issues related to customer accounts
Identify valid and fraudulent charges, set up fraud files, using multiple research techniques to resolve issues, reconcile and summarize fraud losses and communicate with customers to notify of inquiry and problem resolution
Monitor fraud prevention reports and ensure appropriate steps are taken to reduce possible losses
Analyze suspicious activity on customers’ accounts and research past history for customer activity
Research pending accounts opened online to mitigate potential fraud
Review mobile deposits over review threshold limit for potential fraudulent items
Contact department(s) to assist in verification of items
Maintain company fraud database records
Respond to email, phone calls and voice mails from branches and departments
Contact customers via telephone, email or letter
Maintain a high level of proficiency with the Fraud Monitoring Systems
Process legal orders such as levies, citations, garnishments, summons, subpoenas, etc.
Processing of the research, customer notification, and reports to supervisor, BSA Officer and Chief Legal Officer, if applicable
Supervisory Requirements Personnel Management: This position has no supervisory responsibilities.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The physical activities of this position may include climbing, reaching, standing, lifting, talking, hearing and performing repetitive motions.
Medium exertion; exerting up to 50 pounds of force occasionally, and or up to 20 pounds of force frequently, and or up to 10 pounds of force constantly to move objects.
The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; viewing a computer terminal.
Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
Employees, who work 7 ½ continuous hours or more, must take a 30-minute uninterrupted lunch break no later than 5 hours after beginning their work day.
Education And Qualifications Essential
High school diploma or equivalent
BSA and other Bank related training through BAI is required annually
Desirable
Bachelor’s degree in related field
Experience Essential
Knowledge of customer service principles
Relevant computer skills
Desirable
5 years banking experience with emphasis in fraud loss prevention and/or legal order processing
Skills And Qualifications
Fluent in MCB Deposit products
Fluent use of MCB Essentials
Fluent use of Continuity Control
Fluent in use of Centrix DTS and Fiserv Client Central
Fluent in all types of transaction channels
ACH
Online Banking
Mobile Banking/Deposit
Checks
Bill Pay
Debit Card
Person to Person (P2P)
Adhere to MCB’s customer identification procedures when communicating with customers over phone or email.
Required Training
All regulatory as required
Becoming a Customer Service Expert
Becoming a Professional Banker
Communication is Everything
The Accountability Experience
Engaging Our Customers
ExcelHow to Make Yourself Indispensable
Legal Foundations in Banking
Principles of Banking
This job description is not an employment contract, implied or otherwise; therefore, employment relationship remains "at-will."
#J-18808-Ljbffr