Rick Steves
Social Media Community Engagement Specialist
Rick Steves, Edmonds, Washington, United States, 98020
Job Overview:
At Rick Steves' Europe, we are passionate about travel. Through our European tour program, guidebooks, our public television series, our weekly radio show, and our expanding web presence, we have inspired millions to explore and contribute to the world in which we live.
We have the exciting opportunity for someone to join our team as a Community Engagement Specialist. The person in this new role will help foster meaningful connections among our travelers and with our brand, both online and across our social platforms.
They'll be the helpful, steady presence behind our Facebook group, Travel Forum, and other social media communities. They'll help travelers connect, share advice, and support one another while keeping discussions welcoming, respectful, and aligned with our brand values. They'll also help moderate comments across our social channels, support travelers with their questions, and contribute to social engagement activities that bring our community and our mission to life.
This is a full-time, 40 hours/week (hybrid remote) position with full benefits.
Responsibilities: Moderate and guide conversation in our Facebook group, Travel Forum, and other online communities to ensure they remain positive, helpful spaces for travelers. Set, communicate, and uphold community guidelines that reflect our values of respect, curiosity, and cultural understanding. Approve members and posts, ensuring content supports productive, on-topic conversation. Identifies notable sentiment across social media channels and contributes to general tracking Monitor and engage with comments and messages across social media (Facebook, Instagram, TikTok, YouTube, etc.), answering traveler questions and fostering thoughtful discussion. Collaborate with our social, content, and Customer Experience teams to share community insights, flag trending topics, and help shape engaging content that serves traveler needs. Assist with the logistical aspects of publishing social content, such as preparing assets and optimizing posts. Help organize and maintain digital assets to ensure efficient content production and easy retrieval of photos, videos, and related materials. Represent our brand voice with respect for the travelers who make our community special. May occasionally need to work some evening or weekend hours to support special events. Other relevant duties as assigned. Who You Are:
You're passionate about European travel and love helping others explore the world thoughtfully. You're a skilled communicator and writer, comfortable matching our tone. You understand online communities: how they thrive and what makes them special. You're organized and calm under pressure, even when moderating tough conversations. You're curious, empathetic, and aligned with our mission to inspire Americans to travel smartly, thoughtfully, and closer to the people and cultures of Europe. Qualifications:
2-4 years of experience in community management, social media engagement, or related roles Experience with online forum moderation and social media tools Familiarity with Rick Steves' Europe's travel philosophy European travel experience Basic understanding of social analytics and community health metrics Benefits:
Hybrid work schedule (3 days in office, 2 days remote) w/ flexible hours Paid holidays (9) Paid vacation (starting at 10 days) and sick leave (based on WA state laws) Medical, Dental, Vision Insurance Plans Long Term Disability, Short Term Disability, Life, and AD&D Insurance Access to EAP (Employee Assistance Program 401(k) with annual profit sharing Discretionary Bonuses Additional fringe benefits include: Tour and Travel benefits Employee Merchandise Discount Education and Health Club Allowance Tech and Remote Work Equipment Allowance
Strong emphasis on work/life balance Relaxed culture and office atmosphere
About Us:
Our mission is to inspire, inform, and equip Americans to have European trips that are fun, affordable, and culturally broadening. We value travel as a powerful way to better understand and contribute to the world in which we live. Our number one priority is to teach good and thoughtful travel. We believe we have the obligation to set an example of how a successful company, with personality and distinction, can be a role model to others: engaged in our community, true to our philosophy, and actively communicating and demonstrating our values.
As an employer, we are committed to understanding, accepting, and valuing the many differences between individuals. We maintain a supportive, respectful, and inclusive environment where every person feels welcome and valued, and we are proud to be an equal opportunity employer.
At Rick Steves' Europe, we are passionate about travel. Through our European tour program, guidebooks, our public television series, our weekly radio show, and our expanding web presence, we have inspired millions to explore and contribute to the world in which we live.
We have the exciting opportunity for someone to join our team as a Community Engagement Specialist. The person in this new role will help foster meaningful connections among our travelers and with our brand, both online and across our social platforms.
They'll be the helpful, steady presence behind our Facebook group, Travel Forum, and other social media communities. They'll help travelers connect, share advice, and support one another while keeping discussions welcoming, respectful, and aligned with our brand values. They'll also help moderate comments across our social channels, support travelers with their questions, and contribute to social engagement activities that bring our community and our mission to life.
This is a full-time, 40 hours/week (hybrid remote) position with full benefits.
Responsibilities: Moderate and guide conversation in our Facebook group, Travel Forum, and other online communities to ensure they remain positive, helpful spaces for travelers. Set, communicate, and uphold community guidelines that reflect our values of respect, curiosity, and cultural understanding. Approve members and posts, ensuring content supports productive, on-topic conversation. Identifies notable sentiment across social media channels and contributes to general tracking Monitor and engage with comments and messages across social media (Facebook, Instagram, TikTok, YouTube, etc.), answering traveler questions and fostering thoughtful discussion. Collaborate with our social, content, and Customer Experience teams to share community insights, flag trending topics, and help shape engaging content that serves traveler needs. Assist with the logistical aspects of publishing social content, such as preparing assets and optimizing posts. Help organize and maintain digital assets to ensure efficient content production and easy retrieval of photos, videos, and related materials. Represent our brand voice with respect for the travelers who make our community special. May occasionally need to work some evening or weekend hours to support special events. Other relevant duties as assigned. Who You Are:
You're passionate about European travel and love helping others explore the world thoughtfully. You're a skilled communicator and writer, comfortable matching our tone. You understand online communities: how they thrive and what makes them special. You're organized and calm under pressure, even when moderating tough conversations. You're curious, empathetic, and aligned with our mission to inspire Americans to travel smartly, thoughtfully, and closer to the people and cultures of Europe. Qualifications:
2-4 years of experience in community management, social media engagement, or related roles Experience with online forum moderation and social media tools Familiarity with Rick Steves' Europe's travel philosophy European travel experience Basic understanding of social analytics and community health metrics Benefits:
Hybrid work schedule (3 days in office, 2 days remote) w/ flexible hours Paid holidays (9) Paid vacation (starting at 10 days) and sick leave (based on WA state laws) Medical, Dental, Vision Insurance Plans Long Term Disability, Short Term Disability, Life, and AD&D Insurance Access to EAP (Employee Assistance Program 401(k) with annual profit sharing Discretionary Bonuses Additional fringe benefits include: Tour and Travel benefits Employee Merchandise Discount Education and Health Club Allowance Tech and Remote Work Equipment Allowance
Strong emphasis on work/life balance Relaxed culture and office atmosphere
About Us:
Our mission is to inspire, inform, and equip Americans to have European trips that are fun, affordable, and culturally broadening. We value travel as a powerful way to better understand and contribute to the world in which we live. Our number one priority is to teach good and thoughtful travel. We believe we have the obligation to set an example of how a successful company, with personality and distinction, can be a role model to others: engaged in our community, true to our philosophy, and actively communicating and demonstrating our values.
As an employer, we are committed to understanding, accepting, and valuing the many differences between individuals. We maintain a supportive, respectful, and inclusive environment where every person feels welcome and valued, and we are proud to be an equal opportunity employer.