Xpresstechfreight
Dedicated Account Manager
DOLLAR TREE COWPENS SC
Sunday-Thursday 5:00am - 2:00pm
Position open to remote: No
Grade: ES09
Compensation Range: $52,100 - $78,200
Who We Are TOTALTransportation is dedicated to the profitabledelivery of each of our customer's shipments safely, on-time, and claim-free.Our commitment to consistently providing superior service is what makes TOTALTransportation of Mississippi the best trucking company for all yourU.S.transportation needs. We strive daily to provide theservice our customers expect and deserve.Safety,security andservice will prevail above all else. Each and every employee of TotalTransportation of Mississippi is now and always will be dedicated to theseprinciples.
Why Total Transportation? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
Medical, Dental, and Vision
Basic/Supplemental Life
Accidental Death/Dismemberment
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Paid Parental Leave
Short Term Incentive Program
Employee Assistance Program
Pet Insurance
What You’ll Do
Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; makes recommendations for performance documentation and terminations.
Responsible for addressing issues and disputes for drivers.
Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop.
Ensures drivers and equipment are performing as necessary to provide on-time service.
Maximizes revenue per tractor through appropriate equipment utilization.
Documents and communicates all service-related issues.
Develops a sense of trust and integrity with the customer.
Seeks appropriate guidance from leadership on matters that could negatively impact TTMS financially.
Informs drivers of their assigned schedules and loads.
Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
Perform all customer service functions including but not limited to accepting EDI orders, manual order entry, and build new customers.
Maintain EDI orders within our operating systems
Perform load planning functions to provide on time service and maximize utilization.
HOS safety audits
Other duties as assigned by management.
Knows and understands customer’s product offerings.
Accessible to customer via phone/fax/e-mail/EDI.
Develops solid working relationships with internal and external customers.
Looks to continuously improve all areas of accounts from Operations to Collections.
Involved with Sales, Implementation, and Operations with all Dedicated Business.
What We’re Looking For Education
Bachelor's degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
Experience
Minimum of 3 years of high-volume operational experience required.
Minimum of 1 year leadership experience required.
Preferred experience in the transportation industry.
Skills/Certifications
Intermediate interpersonal and communication (verbal and written) skills required; ability to exchange information effectively and tactfully, moderate degree of tack diplomacy when dealing with others and handling sensitive issues.
Intermediate computer skills required; experience with Microsoft Office, Internet, and applicable company-specific applications.
Strong analytical, problem solving, strategic and innovative thinking skills.
Extreme patience in dealing with volatile situations; flawless follow-up procedures.
Comprehensive knowledge of DOT regulations impacting daily operations.
Work Environment / Physical Requirements – Normal office settings This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Total is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
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Who We Are TOTALTransportation is dedicated to the profitabledelivery of each of our customer's shipments safely, on-time, and claim-free.Our commitment to consistently providing superior service is what makes TOTALTransportation of Mississippi the best trucking company for all yourU.S.transportation needs. We strive daily to provide theservice our customers expect and deserve.Safety,security andservice will prevail above all else. Each and every employee of TotalTransportation of Mississippi is now and always will be dedicated to theseprinciples.
Why Total Transportation? Right Role. Right Tools. Right People. We invest in our talent starting on day one. You will be provided with personal and professional development opportunities that complement your interests and encourage you to build a career you’re passionate about. Whether it is employee stock options, profit-sharing, 401K, professional development, or our competitive pay, we help prepare you for the future. Be part of an organization that values out-of-the-box thinking and rewards employees for going above and beyond. Curious about the other benefits of working with us? Check out other perks below!
Medical, Dental, and Vision
Basic/Supplemental Life
Accidental Death/Dismemberment
Health Savings Accounts
Flexible Savings Accounts
Company Paid Holidays
Paid Time Off
401k with Employer Matching Contribution
Employee Stock Purchase Plan
Paid Parental Leave
Short Term Incentive Program
Employee Assistance Program
Pet Insurance
What You’ll Do
Supervises driver performance to ensure proper balance is achieved with business needs and driver needs; makes recommendations for performance documentation and terminations.
Responsible for addressing issues and disputes for drivers.
Track and work with the customer(s) to receive assigned lanes and commitment levels from shipping locations. Includes responsibility for the ETA of the trucks at each stop.
Ensures drivers and equipment are performing as necessary to provide on-time service.
Maximizes revenue per tractor through appropriate equipment utilization.
Documents and communicates all service-related issues.
Develops a sense of trust and integrity with the customer.
Seeks appropriate guidance from leadership on matters that could negatively impact TTMS financially.
Informs drivers of their assigned schedules and loads.
Coordinates with drivers on physicals and random drug screens as well as CDL renewal deadlines based on Safety Department tracking and correspondence.
Maintain proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.
Perform all customer service functions including but not limited to accepting EDI orders, manual order entry, and build new customers.
Maintain EDI orders within our operating systems
Perform load planning functions to provide on time service and maximize utilization.
HOS safety audits
Other duties as assigned by management.
Knows and understands customer’s product offerings.
Accessible to customer via phone/fax/e-mail/EDI.
Develops solid working relationships with internal and external customers.
Looks to continuously improve all areas of accounts from Operations to Collections.
Involved with Sales, Implementation, and Operations with all Dedicated Business.
What We’re Looking For Education
Bachelor's degree in related field or equivalent experience required. Equivalent years of experience are defined as one year of professional experience for each year of college requested.
Experience
Minimum of 3 years of high-volume operational experience required.
Minimum of 1 year leadership experience required.
Preferred experience in the transportation industry.
Skills/Certifications
Intermediate interpersonal and communication (verbal and written) skills required; ability to exchange information effectively and tactfully, moderate degree of tack diplomacy when dealing with others and handling sensitive issues.
Intermediate computer skills required; experience with Microsoft Office, Internet, and applicable company-specific applications.
Strong analytical, problem solving, strategic and innovative thinking skills.
Extreme patience in dealing with volatile situations; flawless follow-up procedures.
Comprehensive knowledge of DOT regulations impacting daily operations.
Work Environment / Physical Requirements – Normal office settings This job description indicates the general nature and level of work expected for this position. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities.Employees performing this job may be asked to perform other duties as required and the responsibilities of the position may change. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Total is an Equal Opportunity Employer committed to creating and maintaining a diverse workforce.
This role will remain open until it has been filled.
#J-18808-Ljbffr