ECN
A vacancy exists at Nashua (Pty) Ltd for a Communications Specialist ( Connectivity, Voice and Data) reporting to the Head of Product ICT and Energy Solutions. This position is based in Woodmead. PURPOSE OF POSITION The Communications Specialist is responsible for effective management of the assigned product portfolio working closely with the Channel Sales and Service Delivery teams. This extends from increasing the profitability of existing products to developing new products for the company. As a Communications Specialist you are required to build products from existing ideas, help to develop new ideas based on your industry experience, your contact with the sales channel and market research. Channel enablement, training and vendor management will be critical to this position aligning products and services to the overall business strategy.
DUTIES AND RESPONSIBILITIES CHANNEL MANAGEMENT
Work with franchise reseller channel to achieve the Communications Portfolio Budget.
Work closely with franchise reseller channel to assist in developing and closing sales opportunities.
Work closely with Channel Sales Specialists to drive communications portfolio adoption and consumption.
Effective channel management, pipeline development and management.
Assist in driving the annual product strategy and roadmap.
Implement local product strategy based on the market segmentation model.
Prepare sales forecasts.
Assist in pricing models based on customer value (ROI) analysis.
PRODUCT MARKETING
Work with Marketing to Design market research projects to assess customer attitudes to the current product range and new product introductions. Conduct this research using competitor analysis tools and research.
Co-develop product collateral for internal and customer facing usage.
Maintain expert knowledge on the relevant product industry and trends.
Review and keep up to date on new developments regarding competitor products.
Support the product development process.
Maintain communication with customers and partners for continuous product development.
Provide in-depth market, industry and competitive analysis and positioning.
Develop pricing and packaging strategies.
Plan trade, road shows and product launch events in conjunction with your line manager.
Attend conferences and training events as required.
Contribute to newsletters, forums and events in conjunction with your key stakeholders.
PRODUCT MANAGEMENT AND SUPPORT
Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw.
Product development in line with company strategy.
Develop solutions for different vertical markets.
Maintenance of products on the ERP and CRM systems, pricing updates and adjustments.
Assist in maintaining accurate virtual or actual stock levels with the logistics team.
Assist with product forecasts where applicable with logistics team.
Act as a point of first reference for all product related enquiries.
Ensure all product collateral, training material is available and relevant on the CRM system.
Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto website.
VENDOR MANAGEMENT
Develop and maintain vendor relationships nationally and internationally.
Ensure pricing parity on products and services are always maintained.
Ensure price lists are current, and partner agreements are always adhered to.
Align vendor’s strategy with company business strategy.
Ensure training programs are carried out by vendors to sales, marketing and professional service teams.
REPORTING
Review and assist in the compiling of Market Share analysis gathered from independent research houses e.g. BMI-T.
Monitor Sales by product segment and group.
Monitor Sales vs. Budget: Monitor with a view to achieve/ exceed budgets on a monthly, quarterly and annual basis.
Monitor average selling prices to channel and end users (when required).
Monthly contribution on business unit performance and any events/incentives for management reports as and when required.
TRAINING AND EQUIPPING
Collaborate with other functions leaders (marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the products within your portfolio
Work closely with the sales team (internal and Channel) to develop sales tools and training
Interact with all members of the sales team (internal and Channel) to ensure product knowledge by planning and executing internal sales training and events
Responsible for the launch of products to internal and external teams
Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos.
Work with the team to help develop innovative marketing programs and show event campaigns.
Provide the sales team with the necessary product knowledge expertise to enable them to sell the product.
Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation
Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and proposed software.
OTHER ASSIGNMENTS To perform any assignments if and when requested to do so by the Head of Product ICT and Energy Solutions and any C-Level Executive of Nashua Limited.
REQUIREMENTS QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED
Channel Management Experience 2- 3 years
Exceptional understanding of Connectivity and VOIP Solutions (Fibre, Enterprise Wireless, LTE, VOIP, PBX and Value-Added Services)
Experience on brands such Yeastar, 3CX, Mitel, Yealink, Patton, Snom would be advantageous
Track record in solutions sales, channel management and commercial relationship building
Excellent communication and presentation skills at C -Level engagements
Commercial orientated focus to product management
Strong organisational skills, high attention to detail
COMPETENCIES
Adhering to principles and values.
Adapting and responding to change.
Achieving personal work goals and objectives.
Following instructions and procedures.
Delivering results and meeting customer expectations.
Planning and organizing.
Coping with pressure and setbacks.
Achieving work goals and objectives.
Applying Expertise and Technology
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DUTIES AND RESPONSIBILITIES CHANNEL MANAGEMENT
Work with franchise reseller channel to achieve the Communications Portfolio Budget.
Work closely with franchise reseller channel to assist in developing and closing sales opportunities.
Work closely with Channel Sales Specialists to drive communications portfolio adoption and consumption.
Effective channel management, pipeline development and management.
Assist in driving the annual product strategy and roadmap.
Implement local product strategy based on the market segmentation model.
Prepare sales forecasts.
Assist in pricing models based on customer value (ROI) analysis.
PRODUCT MARKETING
Work with Marketing to Design market research projects to assess customer attitudes to the current product range and new product introductions. Conduct this research using competitor analysis tools and research.
Co-develop product collateral for internal and customer facing usage.
Maintain expert knowledge on the relevant product industry and trends.
Review and keep up to date on new developments regarding competitor products.
Support the product development process.
Maintain communication with customers and partners for continuous product development.
Provide in-depth market, industry and competitive analysis and positioning.
Develop pricing and packaging strategies.
Plan trade, road shows and product launch events in conjunction with your line manager.
Attend conferences and training events as required.
Contribute to newsletters, forums and events in conjunction with your key stakeholders.
PRODUCT MANAGEMENT AND SUPPORT
Manage product life cycle stages i.e. conceive, plan, develop, qualify, launch, deliver and withdraw.
Product development in line with company strategy.
Develop solutions for different vertical markets.
Maintenance of products on the ERP and CRM systems, pricing updates and adjustments.
Assist in maintaining accurate virtual or actual stock levels with the logistics team.
Assist with product forecasts where applicable with logistics team.
Act as a point of first reference for all product related enquiries.
Ensure all product collateral, training material is available and relevant on the CRM system.
Ensure that all relevant information for new products is timeously handed to the Marketing and Events administrator to add onto website.
VENDOR MANAGEMENT
Develop and maintain vendor relationships nationally and internationally.
Ensure pricing parity on products and services are always maintained.
Ensure price lists are current, and partner agreements are always adhered to.
Align vendor’s strategy with company business strategy.
Ensure training programs are carried out by vendors to sales, marketing and professional service teams.
REPORTING
Review and assist in the compiling of Market Share analysis gathered from independent research houses e.g. BMI-T.
Monitor Sales by product segment and group.
Monitor Sales vs. Budget: Monitor with a view to achieve/ exceed budgets on a monthly, quarterly and annual basis.
Monitor average selling prices to channel and end users (when required).
Monthly contribution on business unit performance and any events/incentives for management reports as and when required.
TRAINING AND EQUIPPING
Collaborate with other functions leaders (marketing communication, sales, development, and customer service) to create the content and tools needed to successfully sell, implement and service the products within your portfolio
Work closely with the sales team (internal and Channel) to develop sales tools and training
Interact with all members of the sales team (internal and Channel) to ensure product knowledge by planning and executing internal sales training and events
Responsible for the launch of products to internal and external teams
Develop and coach the sales consultants on the go-to-market planning and execution, including reference customers, beta programs, sales training, sales materials, and demos.
Work with the team to help develop innovative marketing programs and show event campaigns.
Provide the sales team with the necessary product knowledge expertise to enable them to sell the product.
Provide the sales team with printed and electronic promotional material, product training as well as relevant product documentation
Work closely with the market-facing sales and solutions consultants to understand business goals, client and end-user needs and how they relate to the product and proposed software.
OTHER ASSIGNMENTS To perform any assignments if and when requested to do so by the Head of Product ICT and Energy Solutions and any C-Level Executive of Nashua Limited.
REQUIREMENTS QUALIFICATIONS, EXPERIENCE AND SKILLS REQUIRED
Channel Management Experience 2- 3 years
Exceptional understanding of Connectivity and VOIP Solutions (Fibre, Enterprise Wireless, LTE, VOIP, PBX and Value-Added Services)
Experience on brands such Yeastar, 3CX, Mitel, Yealink, Patton, Snom would be advantageous
Track record in solutions sales, channel management and commercial relationship building
Excellent communication and presentation skills at C -Level engagements
Commercial orientated focus to product management
Strong organisational skills, high attention to detail
COMPETENCIES
Adhering to principles and values.
Adapting and responding to change.
Achieving personal work goals and objectives.
Following instructions and procedures.
Delivering results and meeting customer expectations.
Planning and organizing.
Coping with pressure and setbacks.
Achieving work goals and objectives.
Applying Expertise and Technology
#J-18808-Ljbffr