UPS Supply Chain Solutions
Customer Success Account Manager - Signature - Boca Raton, FL
UPS Supply Chain Solutions, Orlando, Florida, us, 32885
Job Description
The Signature Customer Success Account Manager (CSM) will manage a high volume of smaller customers. The Signature CSM will focus on driving customer satisfaction and retention at scale, leveraging dashboards and reporting to support clients effectively. The Signature CSM will excel in managing multiple customers efficiently, providing value‑driven guidance, and ensuring consistent engagement. The Signature CSM will drive customer loyalty and growth by identifying patterns, addressing common challenges, and enabling customers to maximize their success with our solutions and products.
Sales territory coverage: Boca Raton, FL. The role will cover the full Boca Raton area, including both North and South Boca.
Key Responsibilities Issue Management
Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas
Identifytouch upsell opportunities and guide customers to resources for additional value
Develop strategies for upselling / cross‑selling opportunities to drive account growth
Drive product adoption and educate customers on products and services
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and prevent churn
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications
0–4 years in sales, customer success, support, or related customer‑facing roles.
SMB account management experience.
Can manage multiple customer engagements through strong organizational skills.
Data‑driven mindset.
Excellent written communication skills.
Bachelor’s degree – preferred.
Employee Type Permanent
Equal Opportunity Employment UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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Sales territory coverage: Boca Raton, FL. The role will cover the full Boca Raton area, including both North and South Boca.
Key Responsibilities Issue Management
Serve as the primary point of contact and advocate for assigned accounts
Handle routine customer inquiries with standardized solutions while escalating complex issues as needed
Coordinate with sales, support teams, and UPS operations to deliver supply chain solutions.
Value Creation / Proposals
Proactively engage existing customers to enhance value and prevent churn
Conduct periodic, mostly virtual customer check‑ins and performance reviews to assess satisfaction and identify improvement areas
Identifytouch upsell opportunities and guide customers to resources for additional value
Develop strategies for upselling / cross‑selling opportunities to drive account growth
Drive product adoption and educate customers on products and services
Territory Management
Manage a large portfolio of lower‑tier accounts with a focus on efficiency and scalability
Monitor customer health metrics to measure satisfaction and prevent churn
Feedback Collection
Update UPS DRIVE with retention data, planning next steps for churn prevention / growth
Qualifications
0–4 years in sales, customer success, support, or related customer‑facing roles.
SMB account management experience.
Can manage multiple customer engagements through strong organizational skills.
Data‑driven mindset.
Excellent written communication skills.
Bachelor’s degree – preferred.
Employee Type Permanent
Equal Opportunity Employment UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
Other Criteria UPS is an equal‑opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.
Basic Qualifications Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
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