Join MSWA's vibrant call centre team - connect with supporters, earn incentives and make a real impact every day!
13th January, 2026
Are you a customer service, sales, or fundraising superstar? MSWA is expanding our dynamic contact centre team, and we’re looking for enthusiastic individuals to help us deliver incredible results.
Our Contact Centre is open Monday – Thursday 9am to 6pm and Friday 9am – 5pm. We have casual, part-time and full-time options available to suit you and your lifestyle!
What you'll be doing
- Engage with MSWA's supporters through inbound and outbound calls
- No cold calling – all calls are existing supporters to build relationships and provide updates
- Opportunity to work on MSWA's largest lottery campaign
- Promote MSWA's products and encourage donations
- Hit sales targets and celebrate team wins
- Solve problems and make customers feel valued
- Keep accurate records and stay sharp with ongoing training
- Comfortable using computer systems and quickly adapting to new tools
- Motivated to meet or exceed sales targets and help raise funds for a meaningful cause
- NDIS Clearance required or willingness to obtain it
About you
- Experience in customer service, sales, or fundraising (lottery ticket sales a plus)
- Comfortable using computer systems and quickly adapting to new tools
- Motivated to meet or exceed sales targets and help raise funds for a meaningful cause
- NDIS Clearance required or willingness to obtain it
Why MSWA
- Convenient Belmont location: Easy access with plenty of parking available
- Career Growth: MSWA values its employees and offers great career progression opportunities
- Salary Packaging: Up to $18,500 can be packaged to cover living expenses, mortgage payments, or car leasing, reducing tax on your income
- Incentives: Daily and quarterly incentives to celebrate your success
- Fun team environment: Join a supportive, energetic team that loves what they do
- Other benefits: Generous leave policies, retailer discounts, and challenging, rewarding work every day
- Meaningful work: Part of MSWA's purpose to empower Western Australians living with neurological conditions to live their best lives
Who we are
MSWA's purpose is to empower Western Australians with neurological conditions to live their best lives. Our lotteries and raffles have been an integral part of life in WA for over 30 years, helping thousands of supporters win incredible prizes while raising funds for vital services.
Sound Good? Here’s What Happens Next
If this sounds like the role for you, we would love to hear from you! We know your CV doesn’t tell the whole story. That’s why we’ve partnered with VERVO to create a skills assessment, so you can show us what you’re capable of! Apply For Job
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