Job Details
Job Location: Chateau at Bothell Landing - Bothell, WA 98011
Position Type: Full Time
Salary Range: $33.00 - $36.00 Base+Commission/month
Associate Director of Sales
Position Summary: The Associate Director of Sales is a role that supports community occupancy growth, sales execution, resident move-ins, and event coordination. This position partners closely with the Community Relations Director to support day-to-day sales activity, provide back‑up coverage for tours and prospect appointments, assist with community events, and coordinate administrative and operational steps related to resident transitions.
Reports To: Executive Director
Schedule: Tuesday - Saturday
Wage: $33 – $36 per hour, plus eligibility for commission
Employment Classification: Full‑Time | Hourly | Non‑Exempt
Qualifications
- High school diploma required; Bachelor’s degree preferred
- Experience in sales support, customer service, hospitality, or senior living preferred
- Strong organizational, communication, and follow‑up skills
- Ability to manage multiple tasks in a structured, fast‑paced environment
- Sensitivity to and understanding of the senior population
- Proficiency in Microsoft Word and Excel; ability to learn CRM systems
- Ability to read, write, and communicate effectively in English
Essential Responsibilities
Sales Support & Coverage
- Support the Community Relations Director with follow‑up, scheduling, and documentation
- Maintain accurate CRM records and sales activity tracking
- Coordinate tours, assessments, and “eyes‑on” visits with internal teams
- Provide back‑up tour and prospect coverage using approved materials and messaging
- Assist with lease preparation and signing coordination, as directed
Move‑In & Transition Coordination
- Coordinate move‑in timelines, requirements, and communication with residents and families
- Schedule new resident connection meetings with department heads
- Ensure move‑in and move‑out documentation is complete and properly filed
- Maintain resident business files
- Support move‑out coordination with residents, families, and teams
Event & Outreach Support
- Support planning and execution of sales and marketing events
- Assist with event logistics, materials, and on‑site support
- Greet guests, assist with tours, and support prospect engagement
- Complete post‑event follow‑up and documentation
- Ensure alignment with approved branding and messaging
Resident & Family Communication
- Maintain positive, regular communication with residents and families
- Ensure weekly contact for IL residents when out of the community
- Escalate concerns appropriately and follow up after resolution
Administrative & Team Support
- Maintain accurate records related to sales, transitions, and events
- Collaborate with sales, marketing, nursing, and operations teams
- Participate in training and development activities
- Perform other duties as assigned within the scope of the role
Equal Employment Opportunity
Chateau Retirement Communities is an Equal Opportunity Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status under Washington State or federal law.
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