Lead COE for North America - CRM Strategy (Insurance & Financial Services)
Capgemini, New York, New York, us, 10261
Lead COE for North America - CRM Strategy (Insurance & Financial Services)
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Locations New York, NY; Chicago, IL; Atlanta, GA; or Charlotte, NC
About the Role We are seeking a visionary
CRM Leader
with a strong background in
strategy consulting
and deep expertise in
Insurance distribution and service models
. This individual will define and execute the
Go-To-Market (GTM) strategy
for CRM solutions across
sales, service, and marketing
in North America. The ideal candidate will have a forward-looking perspective on
the future of CRM
, particularly how
Agentic AI
is reshaping customer engagement, personalization, and operational efficiency.
Key Responsibilities
GTM Strategy Development:
Define and lead the CRM GTM strategy for Insurance and broader Financial Services.
Align CRM offerings with evolving market needs, focusing on
Agentic AI-driven transformation
.
Thought Leadership:
Serve as a subject matter expert on
future CRM trends
, including AI-driven automation, personalization, and agentic workflows.
Evangelize CRM transformation opportunities to clients and internal teams.
Industry Expertise:
Leverage deep knowledge of
Insurance distribution and service models
(agents, brokers, direct-to-consumer, hybrid).
Identify opportunities to transform these models using
Agentic AI
for efficiency and customer experience.
Sales Enablement & Execution:
Partner with sales teams to drive pipeline growth and deal closure.
Develop positioning, messaging, and value propositions for CRM solutions.
Cross-Functional Collaboration:
Work closely with product, marketing, and delivery teams to ensure GTM success.
Influence roadmap decisions based on market insights and client feedback.
Qualifications
Experience:
10+ years in
CRM strategy consulting
, preferably with top-tier consulting or technology firms.
Proven track record in
Insurance
and broader
Financial Services such as Banking or Capital Markets experience
.
Expertise:
Deep understanding of CRM platforms (Salesforce, Dynamics, etc.) and emerging trends along with their strategic capabilities
Knowledge of
Agentic AI
and its impact on CRM, customer engagement, and operational models.
Skills:
Strong strategic thinking and GTM execution capabilities.
Excellent communication and stakeholder management skills.
Strong storytelling and executive advisory skills, with the ability to communicate CRM and AI value propositions to C‑level leaders.
Education:
Bachelor’s degree required; MBA or equivalent preferred.
Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.
For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
The base compensation range for this role in the posted location is: $175,000 - $250,000/yearly.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Ref. code: 391951
Posted on: Jan 16, 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
New York, NY, USAtlanta, GA, USChicago, IL, US
Brand: Capgemini
Professional Community: Delivery Excellence
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
#J-18808-Ljbffr
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Locations New York, NY; Chicago, IL; Atlanta, GA; or Charlotte, NC
About the Role We are seeking a visionary
CRM Leader
with a strong background in
strategy consulting
and deep expertise in
Insurance distribution and service models
. This individual will define and execute the
Go-To-Market (GTM) strategy
for CRM solutions across
sales, service, and marketing
in North America. The ideal candidate will have a forward-looking perspective on
the future of CRM
, particularly how
Agentic AI
is reshaping customer engagement, personalization, and operational efficiency.
Key Responsibilities
GTM Strategy Development:
Define and lead the CRM GTM strategy for Insurance and broader Financial Services.
Align CRM offerings with evolving market needs, focusing on
Agentic AI-driven transformation
.
Thought Leadership:
Serve as a subject matter expert on
future CRM trends
, including AI-driven automation, personalization, and agentic workflows.
Evangelize CRM transformation opportunities to clients and internal teams.
Industry Expertise:
Leverage deep knowledge of
Insurance distribution and service models
(agents, brokers, direct-to-consumer, hybrid).
Identify opportunities to transform these models using
Agentic AI
for efficiency and customer experience.
Sales Enablement & Execution:
Partner with sales teams to drive pipeline growth and deal closure.
Develop positioning, messaging, and value propositions for CRM solutions.
Cross-Functional Collaboration:
Work closely with product, marketing, and delivery teams to ensure GTM success.
Influence roadmap decisions based on market insights and client feedback.
Qualifications
Experience:
10+ years in
CRM strategy consulting
, preferably with top-tier consulting or technology firms.
Proven track record in
Insurance
and broader
Financial Services such as Banking or Capital Markets experience
.
Expertise:
Deep understanding of CRM platforms (Salesforce, Dynamics, etc.) and emerging trends along with their strategic capabilities
Knowledge of
Agentic AI
and its impact on CRM, customer engagement, and operational models.
Skills:
Strong strategic thinking and GTM execution capabilities.
Excellent communication and stakeholder management skills.
Strong storytelling and executive advisory skills, with the ability to communicate CRM and AI value propositions to C‑level leaders.
Education:
Bachelor’s degree required; MBA or equivalent preferred.
Life at Capgemini Capgemini supports all aspects of your well-being throughout the changing stages of your life and career.
For eligible employees, we offer:
Flexible work
Healthcare including dental, vision, mental health, and well-being programs
Financial well-being programs such as 401(k) and Employee Share Ownership Plan
Paid time off and paid holidays
Paid parental leave
Family building benefits like adoption assistance, surrogacy, and cryopreservation
Social well-being benefits like subsidized back-up child/elder care and tutoring
Mentoring, coaching and learning programs
Employee Resource Groups
Disaster Relief
The base compensation range for this role in the posted location is: $175,000 - $250,000/yearly.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction. These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees.
In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Important Notice:
Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini’s discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
Ref. code: 391951
Posted on: Jan 16, 2026
Experience Level: Experienced Professionals
Contract Type: Permanent
Location:
New York, NY, USAtlanta, GA, USChicago, IL, US
Brand: Capgemini
Professional Community: Delivery Excellence
Capgemini is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
#J-18808-Ljbffr