Lead COE for North America - CRM Strategy (Insurance & Financial Services)
Capgemini, Charlotte, North Carolina, United States, 28245
Crm Leader
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking a visionary CRM Leader with a strong background in strategy consulting and deep expertise in Insurance distribution and service models. This individual will define and execute the Go-To-Market (GTM) strategy for CRM solutions across sales, service, and marketing in North America. The ideal candidate will have a forward-looking perspective on the future of CRM, particularly how Agentic AI is reshaping customer engagement, personalization, and operational efficiency. Key Responsibilities
GTM Strategy Development: Define and lead the CRM GTM strategy for Insurance and broader Financial Services. Align CRM offerings with evolving market needs, focusing on Agentic AI-driven transformation. Thought Leadership: Serve as a subject matter expert on future CRM trends, including AI-driven automation, personalization, and agentic workflows. Evangelize CRM transformation opportunities to clients and internal teams. Industry Expertise: Leverage deep knowledge of Insurance distribution and service models (agents, brokers, direct-to-consumer, hybrid). Identify opportunities to transform these models using Agentic AI for efficiency and customer experience. Sales Enablement & Execution: Partner with sales teams to drive pipeline growth and deal closure. Develop positioning, messaging, and value propositions for CRM solutions. Cross-Functional Collaboration: Work closely with product, marketing, and delivery teams to ensure GTM success. Influence roadmap decisions based on market insights and client feedback. Qualifications
Experience: 10+ years in CRM strategy consulting, preferably with top-tier consulting or technology firms. Proven track record in Insurance and broader Financial Services such as Banking or Capital Markets experience. Expertise: Deep understanding of CRM platforms (Salesforce, Dynamics, etc.) and emerging trends along with their strategic capabilities. Knowledge of Agentic AI and its impact on CRM, customer engagement, and operational models. Skills: Strong strategic thinking and GTM execution capabilities. Excellent communication and stakeholder management skills. Strong storytelling and executive advisory skills, with the ability to communicate CRM and AI value propositions to C-level leaders. Education: Bachelor's degree required; MBA or equivalent preferred. Life at Capgemini: Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief The base compensation range for this role in the posted location is: $175,000 - $250,000/ yearly. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world. We are seeking a visionary CRM Leader with a strong background in strategy consulting and deep expertise in Insurance distribution and service models. This individual will define and execute the Go-To-Market (GTM) strategy for CRM solutions across sales, service, and marketing in North America. The ideal candidate will have a forward-looking perspective on the future of CRM, particularly how Agentic AI is reshaping customer engagement, personalization, and operational efficiency. Key Responsibilities
GTM Strategy Development: Define and lead the CRM GTM strategy for Insurance and broader Financial Services. Align CRM offerings with evolving market needs, focusing on Agentic AI-driven transformation. Thought Leadership: Serve as a subject matter expert on future CRM trends, including AI-driven automation, personalization, and agentic workflows. Evangelize CRM transformation opportunities to clients and internal teams. Industry Expertise: Leverage deep knowledge of Insurance distribution and service models (agents, brokers, direct-to-consumer, hybrid). Identify opportunities to transform these models using Agentic AI for efficiency and customer experience. Sales Enablement & Execution: Partner with sales teams to drive pipeline growth and deal closure. Develop positioning, messaging, and value propositions for CRM solutions. Cross-Functional Collaboration: Work closely with product, marketing, and delivery teams to ensure GTM success. Influence roadmap decisions based on market insights and client feedback. Qualifications
Experience: 10+ years in CRM strategy consulting, preferably with top-tier consulting or technology firms. Proven track record in Insurance and broader Financial Services such as Banking or Capital Markets experience. Expertise: Deep understanding of CRM platforms (Salesforce, Dynamics, etc.) and emerging trends along with their strategic capabilities. Knowledge of Agentic AI and its impact on CRM, customer engagement, and operational models. Skills: Strong strategic thinking and GTM execution capabilities. Excellent communication and stakeholder management skills. Strong storytelling and executive advisory skills, with the ability to communicate CRM and AI value propositions to C-level leaders. Education: Bachelor's degree required; MBA or equivalent preferred. Life at Capgemini: Capgemini supports all aspects of your well-being throughout the changing stages of your life and career. For eligible employees, we offer: Flexible work Healthcare including dental, vision, mental health, and well-being programs Financial well-being programs such as 401(k) and Employee Share Ownership Plan Paid time off and paid holidays Paid parental leave Family building benefits like adoption assistance, surrogacy, and cryopreservation Social well-being benefits like subsidized back-up child/elder care and tutoring Mentoring, coaching and learning programs Employee Resource Groups Disaster Relief The base compensation range for this role in the posted location is: $175,000 - $250,000/ yearly. Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law. The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.