Joe Johnson Equipment
Service Advisor / Writer
The Service Writer will be focused on providing administrative support to the Service department, liaising with internal and external customers and ensuring the department runs efficiently on a day-to-day basis. BRANCH: Kinloch Equipment & Supply, Pasadena, Texas
EMPLOYMENT TYPE
1 Vacancy
Permanent/Full-Time
TOTAL REWARDS OVERVIEW
Competitive pay range, based on experience
Premium Health Insurance Benefits
Paid Vacation and Paid Personal Days
401(k) Employer matching
ABOUT YOU
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills
POSITION RESPONSIBILITIES
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
Open and close work orders in with internal procedure timelines
Prepare quotes
Edit and update all work orders to ensure 100% capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with Shop scheduling to ensure optimal efficiency and customer service
Work with factory representatives to ensure customer downtime is minimized
Conduct shop walkthrough’s with Service Manager to capture real-time status updates
Prepare and submit bi-weekly Payroll reports
Work with the accounting department to ensure customer accounts are in good standing
Ensure on-time billing for all customers
Maintain MTO files and ensure all documentation is in compliance
Process warranty claims
Resolve and/or escape customer concerns and maintain positive customer relations
Assist with Parts department as required
Complete additional tasks as assigned
POSITION REQUIREMENTS/QUALIFICATIONS Education/Certification
High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
Experience
3+ years’ experience in a Service Writer role or related administrative/ customer service position
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Previous relevant experience may include; Service Coordinator, Administrator, Scheduling Assistant, Parts and Service Coordinator, Administrative Specialist
If you are looking for a new opportunity, then we at Kinloch Equipment & Supply welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
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EMPLOYMENT TYPE
1 Vacancy
Permanent/Full-Time
TOTAL REWARDS OVERVIEW
Competitive pay range, based on experience
Premium Health Insurance Benefits
Paid Vacation and Paid Personal Days
401(k) Employer matching
ABOUT YOU
Ability to work within a fast-paced environment
Ability to organize, multitask and plan work efficiently
Positive and collaborative attitude
Good verbal and written communication, with strong customer service skills
POSITION RESPONSIBILITIES
Manage customer relations for the service department by receiving phone calls and emails and following up with customers to provide status updates
Open and close work orders in with internal procedure timelines
Prepare quotes
Edit and update all work orders to ensure 100% capture of all billable items
Provide unit history to the service department for incoming repairs
Assist with Shop scheduling to ensure optimal efficiency and customer service
Work with factory representatives to ensure customer downtime is minimized
Conduct shop walkthrough’s with Service Manager to capture real-time status updates
Prepare and submit bi-weekly Payroll reports
Work with the accounting department to ensure customer accounts are in good standing
Ensure on-time billing for all customers
Maintain MTO files and ensure all documentation is in compliance
Process warranty claims
Resolve and/or escape customer concerns and maintain positive customer relations
Assist with Parts department as required
Complete additional tasks as assigned
POSITION REQUIREMENTS/QUALIFICATIONS Education/Certification
High School Diploma, GED or equivalent
Valid driver’s license with a clean driver’s abstract
Must be able to pass a pre-employment background check
Experience
3+ years’ experience in a Service Writer role or related administrative/ customer service position
Experience preparing quotes and opening/ closing work orders
Experience with MS Office Suite, with a focus on Microsoft Word, Excel and Outlook
Mechanical aptitude or previous exposure to a heavy equipment work environment is an asset
Previous relevant experience may include; Service Coordinator, Administrator, Scheduling Assistant, Parts and Service Coordinator, Administrative Specialist
If you are looking for a new opportunity, then we at Kinloch Equipment & Supply welcome your application. We encourage applications from all qualified persons, however only those who are being considered for the position will be contacted.
If you are contacted for an interview and require any accommodation, please notify HR in advance and we will provide applicable accommodation.
#J-18808-Ljbffr