Zuma Lift Service Inc.
Service Writer – Schedule, Coordinate, and Keep Service On Track
Zuma Lift Service Inc., Olympia, Washington, United States
Service Writer – Schedule, Coordinate, and Keep Service On Track
Zuma Lift Service is hiring a Service Writer / Service Coordinator to be the “control tower” for our service department.
We’re a 20-year aerial lift dealership based in the Fraser Valley, with one of the largest lift service shops in BC. We are very tech-forward (ERP, digital workflows, almost paperless) and support customers across the Valley and beyond with parts, field service, and shop repairs.
About the Role
You will support our Service Manager and technicians by running the service desk and field dispatch. Your main responsibilities:
Field scheduling and dispatch
Own the schedule for our field tech
Book jobs, group them logically, and keep customers clearly informed
Service intake and admin
Answer inbound service calls and emails
Capture the right details and create clean tickets in Odoo for field and shop work
Support for shop service
Open and maintain shop work orders in the Service Software
Make sure jobs have clear notes, machine info, and customer details for the Service Manager and techs
Quotes and customer updates
Turn tech notes into draft estimates with the Service Manager’s input
Send quotes, track approvals, and keep customers updated on status and next steps
Payments and data security
Handle customer and payment information carefully and securely
Software and reporting
Keep ticket stages up to date so nothing falls through the cracks
Attach photos, notes, and approvals to the right jobs
Provide simple weekly views of work in progress and quotes outstanding
This role keeps the office and systems organized so the Service Manager and techs can stay focused on fixing machines and solving problems.
What we are looking for:
Experienced in coordination/admin
Background in service coordination, dispatch, office admin, or similar
Experience around trades, equipment, HVAC, trucking, auto service, etc. is a plus
Strong with computers and systems
Comfortable in Chrome, Gmail, online calendars, and web-based software
Type quickly and accurately while talking on the phone
Experience with an ERP/CRM (Odoo, SAP, ServiceTitan, etc.) is an asset
Like knowing where every job is at and what is next
Enjoy checklists, clean data, and tidy schedules
Comfortable spending most of the day at a desk
Professional and friendly on the phone and in email
Can deal with stressed customers without getting rattled
Ask good questions to get the full picture before booking work
Why Choose to Work at Zuma?
20+ years in the Fraser Valley with strong growth plans
Modern tools and systems, very tech-forward
One of the largest aerial lift service shops in BC
Skilled, down-to-earth team that cares about doing things right
Great supportive culture
Celebrating success, with staff lunches and events throughout the year
Training to improve your skills
Job Type:
Full-time, Permanent
Pay:
$32.00-$36.00 per hour
Company events
Dental care
Extended health care
On-site parking
Paid time off
Wellness program
What is your relevant experience to this role? (Briefly Explain)
Experience:
Service Writer: 3 years (preferred)
Service Advisor: 3 years (preferred)
Language:
Fluent Engish (required)
How to Apply
Please respond with a resume and a brief cover letter explaining how your experience would be a great fit for this role.
If you’re the kind of person who likes turning multiple jobs into a clear plan, keeping people informed, and organizing how the day runs, this role may be for you.
#J-18808-Ljbffr
We’re a 20-year aerial lift dealership based in the Fraser Valley, with one of the largest lift service shops in BC. We are very tech-forward (ERP, digital workflows, almost paperless) and support customers across the Valley and beyond with parts, field service, and shop repairs.
About the Role
You will support our Service Manager and technicians by running the service desk and field dispatch. Your main responsibilities:
Field scheduling and dispatch
Own the schedule for our field tech
Book jobs, group them logically, and keep customers clearly informed
Service intake and admin
Answer inbound service calls and emails
Capture the right details and create clean tickets in Odoo for field and shop work
Support for shop service
Open and maintain shop work orders in the Service Software
Make sure jobs have clear notes, machine info, and customer details for the Service Manager and techs
Quotes and customer updates
Turn tech notes into draft estimates with the Service Manager’s input
Send quotes, track approvals, and keep customers updated on status and next steps
Payments and data security
Handle customer and payment information carefully and securely
Software and reporting
Keep ticket stages up to date so nothing falls through the cracks
Attach photos, notes, and approvals to the right jobs
Provide simple weekly views of work in progress and quotes outstanding
This role keeps the office and systems organized so the Service Manager and techs can stay focused on fixing machines and solving problems.
What we are looking for:
Experienced in coordination/admin
Background in service coordination, dispatch, office admin, or similar
Experience around trades, equipment, HVAC, trucking, auto service, etc. is a plus
Strong with computers and systems
Comfortable in Chrome, Gmail, online calendars, and web-based software
Type quickly and accurately while talking on the phone
Experience with an ERP/CRM (Odoo, SAP, ServiceTitan, etc.) is an asset
Like knowing where every job is at and what is next
Enjoy checklists, clean data, and tidy schedules
Comfortable spending most of the day at a desk
Professional and friendly on the phone and in email
Can deal with stressed customers without getting rattled
Ask good questions to get the full picture before booking work
Why Choose to Work at Zuma?
20+ years in the Fraser Valley with strong growth plans
Modern tools and systems, very tech-forward
One of the largest aerial lift service shops in BC
Skilled, down-to-earth team that cares about doing things right
Great supportive culture
Celebrating success, with staff lunches and events throughout the year
Training to improve your skills
Job Type:
Full-time, Permanent
Pay:
$32.00-$36.00 per hour
Company events
Dental care
Extended health care
On-site parking
Paid time off
Wellness program
What is your relevant experience to this role? (Briefly Explain)
Experience:
Service Writer: 3 years (preferred)
Service Advisor: 3 years (preferred)
Language:
Fluent Engish (required)
How to Apply
Please respond with a resume and a brief cover letter explaining how your experience would be a great fit for this role.
If you’re the kind of person who likes turning multiple jobs into a clear plan, keeping people informed, and organizing how the day runs, this role may be for you.
#J-18808-Ljbffr