24 Seven
Our client, a growing name in entertainment, is seeking a CRM Coordinator. This is a remote freelance role (40 hours a week) through the end of the year with potential to extend. Must be US based in PST time zone.
The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in‑app banner workflows. This role partners closely with cross‑functional teams and vendors to ensure timely execution, accurate reporting, and smooth day‑to‑day CRM operations. The ideal candidate is highly organized, detail‑oriented, and comfortable managing multiple tools and processes.
Key Responsibilities
Own the end-to-end
in-app banner workflow , including execution and reporting.
Own the end-to-end
email & push workflow , including execution and reporting.
Log, track, and help resolve issues across CRM platforms, including
Salesforce, Braze, SDKs, Redfast , and related tools.
Organize and maintain
team assets , including naming conventions, calendars, and shared folders.
Assist in maintaining
documentation, playbooks, and internal CRM processes
to support team efficiency and consistency.
Provide
coverage for CRM assignments
when the Manager or Senior Manager is out of office, ensuring continuity of operations.
Support day-to-day CRM coordination and operational tasks as needed.
Required Skills & Qualifications
Strong organizational skills with attention to detail
Ability to manage multiple tasks and deadlines simultaneously
Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
Strong communication and collaboration skills
Comfort working with vendors and cross‑functional partners
Preferred Qualifications
1‑2+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
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The CRM Coordinator supports the execution and operations of customer relationship management (CRM) initiatives, with a primary focus on in‑app banner workflows. This role partners closely with cross‑functional teams and vendors to ensure timely execution, accurate reporting, and smooth day‑to‑day CRM operations. The ideal candidate is highly organized, detail‑oriented, and comfortable managing multiple tools and processes.
Key Responsibilities
Own the end-to-end
in-app banner workflow , including execution and reporting.
Own the end-to-end
email & push workflow , including execution and reporting.
Log, track, and help resolve issues across CRM platforms, including
Salesforce, Braze, SDKs, Redfast , and related tools.
Organize and maintain
team assets , including naming conventions, calendars, and shared folders.
Assist in maintaining
documentation, playbooks, and internal CRM processes
to support team efficiency and consistency.
Provide
coverage for CRM assignments
when the Manager or Senior Manager is out of office, ensuring continuity of operations.
Support day-to-day CRM coordination and operational tasks as needed.
Required Skills & Qualifications
Strong organizational skills with attention to detail
Ability to manage multiple tasks and deadlines simultaneously
Familiarity with CRM and marketing technology platforms (e.g., Salesforce, Braze, or similar)
Strong communication and collaboration skills
Comfort working with vendors and cross‑functional partners
Preferred Qualifications
1‑2+ years of prior experience in CRM operations, lifecycle marketing, or marketing operations
Experience working with in-app messaging or banner tools (e.g., Redfast or similar platforms)
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