Cloud Developer and a UX design Job at Inizio Partners in Jersey City

About the job IVR/Chatbot Developer, Digital CX Role: IVR/Chatbot Developer, Digital CX • The IVR/Chatbot developer will be able to design, develop, and implement Genesys CX Contact Center IVR applications. • The IVR/Chatbot developer will be responsible for designing and developing Genesys CX call flow creation in architect, data actions, scripting, configuring queues, skill-based routing, agent profiles, and reporting. Location This is a hybrid position based out of Jersey City, New Jersey Knowledge, Skills, and Abilities Needed Responsibilities Include: - Participate in application development and enhancements for Genesys contact center. - Perform customization and integration of Genesys solutions to meet business needs. - Create technical documentation and user guides for Genesys solutions. - Conduct performance tuning and optimization of Genesys configuration. - Display ownership and responsibility for the Teams activity. - Design and implement conversational interfaces for various applications. - Collaborate with UX/UI designers to enhance chatbot user experience. - Bot integrations with various platforms and backend systems. - Continuously improve chatbot understanding and responses based on user feedback. - Stay updated with the latest trends in conversational AI and machine learning. - Optimize chatbot performance for speed and responsiveness. - Address and rectify any issues or bugs in the chatbot's /IVR functioning. - Participate in code reviews and ensure best practices are followed. Qualifications for Consideration: - Collaborate with stakeholders to gather requirements and design custom solutions that leverage Genesys Cloud CX capabilities to improve customer experiences - Strong hands-on experience in designing, development, and implementation of Architect flows in Multi Channels - Calls, Web Chats/Web Messaging, Callbacks, Workflows and Emails on the Genesys Cloud CX platform. - Develop and customize applications, integrations, and workflows within the Genesys Cloud CX platform using its API, SDKs, and scripting capabilities - Integrate Genesys Cloud CX with other systems and data sources, such as CRM systems, webservices, databases, and third-party applications, to create a unified customer experience. - Configure call and interaction routing strategies to ensure customers are connected to the right agents or resources - Ability to design conversation flows and optimize user interactions. - Knowledge of natural language processing and machine learning basics. - Experience in training and refining chatbot models for better accuracy. - Strong debugging and troubleshooting skills in Genesys CX platform. - Excellent communication skills with a focus on end-user experience. Good to Have: - • Integration with chatbots on AWS Lex or Amelia is an added advantage. • Knowledge of coding skills in languages such as Python, Node.js, or similar.