Arizona Staffing
Representative, Customer Service
Arizona Staffing, Litchfield Park, Arizona, United States, 85340
Customer Service Representative
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life. Accountabilities: Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness Generate and manage service orders, providing customers with updates on service requests Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail Handle routine cash drawer management and balance transactions at the end of each day Perform other responsibilities as requested by leadership to support overall team objectives Education and Experience: High school diploma or equivalent required 3+ years of experience in a call center or high-volume customer service environment Bilingual in English/Spanish required Ability to manage a large volume of calls with professionalism, patience, and efficiency Strong communication skills, both verbal and written, to interact effectively with a diverse customer base Previous cash handling experience is a plus Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience Valid state driver's license Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. Our mission is how we create value as an organizationit is what drives us every day to fulfill our purpose. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes. Our guiding principles include being customer-centric, maintaining integrity, being entrepreneurial, fostering teamwork, having an owner mindset, being outcome focused, and committing to continuous learning. What we offer: Collaborative environment with a genuine flexible working policy 401k Plan with matching Share purchase/match plan Leadership Development Program Volunteer paid days off Employee Assistance Program Achievement fund Free parking Variety of Health & Wellness programs Discount and Perks program We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.
Are you ready to be the face of Liberty and provide outstanding service to our customers? As a Customer Service Representative, you'll play a key role in delivering exceptional customer support by handling high-volume inbound calls, resolving inquiries, processing payments, and addressing service requests. If you thrive in a fast-paced call center environment, enjoy problem-solving, and are passionate about creating positive customer experiences, we want to hear from you! Join our team and contribute to our mission of sustaining energy and water for life. Accountabilities: Manage high-volume inbound calls, efficiently addressing customer inquiries and resolving concerns related to billing, service requests, and account issues Process payments, credit card transactions, and applications for new utility service, ensuring accuracy and timeliness Generate and manage service orders, providing customers with updates on service requests Maintain accurate records of customer interactions and transactions, ensuring a high level of attention to detail Handle routine cash drawer management and balance transactions at the end of each day Perform other responsibilities as requested by leadership to support overall team objectives Education and Experience: High school diploma or equivalent required 3+ years of experience in a call center or high-volume customer service environment Bilingual in English/Spanish required Ability to manage a large volume of calls with professionalism, patience, and efficiency Strong communication skills, both verbal and written, to interact effectively with a diverse customer base Previous cash handling experience is a plus Empathy, problem-solving skills, and a positive attitude to help create an exceptional customer service experience Valid state driver's license Our purpose is sustaining energy and water for life, and it is demonstrated in everything we do as a business and as an employee team. Our mission is how we create value as an organizationit is what drives us every day to fulfill our purpose. Our vision is what we see as possible. It's where we aspire to be, what we want to achieve and how we'll make an impact. It guides and keeps us on the right path as we work towards fulfilling our purposes. Our guiding principles include being customer-centric, maintaining integrity, being entrepreneurial, fostering teamwork, having an owner mindset, being outcome focused, and committing to continuous learning. What we offer: Collaborative environment with a genuine flexible working policy 401k Plan with matching Share purchase/match plan Leadership Development Program Volunteer paid days off Employee Assistance Program Achievement fund Free parking Variety of Health & Wellness programs Discount and Perks program We are focused on building a diverse and inclusive workforce. If you are excited about this role and are not confident you meet all the qualification requirements, we encourage you to apply to investigate the opportunity further. We are an equal opportunity employer and value each person's unique background, diversity, experiences, perspectives, and talents. Full participation of all employees in a safe, healthy, and respectful environment is key to individual and company success. We are committed to fully utilizing the abilities of all our employees and expect each of our employees to honor this commitment in their daily responsibilities.