USA Jobs
Fully Onsite Customer Service Representative
TEKsystems is looking to hire several fully onsite customer service representatives for a home DME provider located in Kalamazoo, MI. This role is with a full-service home medical equipment provider offering a wide range of products including oxygen therapy equipment, sleep therapy supplies, patient lifts, lift chairs, bath safety aids, CPAP machines, ventilators, and breast pumps. Schedule & Training Schedule: Monday-Friday, 8:00 AM-5:00 PM with a 1-hour lunch Training: Hands-on training with management. Training typically lasts about one month, after which the employee is expected to work independently. Training includes learning medical equipment offerings as well as the internal computer systems. Position Overview Customer Service Specialists are responsible for learning and managing the full front-end process to ensure high-quality service and support for patients. Key Responsibilities Answer inbound calls and make outbound calls and emails Provide timely and professional responses to patient and referral inquiries Obtain, review, analyze, and verify the accuracy of information received from referrals Create orders and/or schedule patients to receive medical equipment as prescribed by their physician Process orders and route calls to appropriate internal resources when needed Follow up on patient and customer inquiries as required Meet established performance and response-time goals for calls and emails On-Call Responsibilities (After Training Completion) Frequency: One on-call weekend approximately every 6 weeks Hours: Saturday and Sunday, 9:00 AM-6:00 PM Location: Weekend on-call support only; no weeknight on-call requirements at this location Remote Work: On-call shifts may be worked remotely Scheduling: On-call schedules are created quarterly (in 3-month increments). Employees may trade or pick up additional shifts with team approval. Compensation for On-Call Shifts Weekend on-call: $50 stipend Holiday on-call: $100 stipend Any time actively spent on calls is paid at the employee's hourly rate plus time-and-a-half Employees log only the time spent assisting customers Even if no calls are received during the shift, the on-call stipend is still paid Job Type & Location This is a contract to hire position based out of Kalamazoo, MI. Pay and Benefits The pay range for this position is $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kalamazoo, MI. Application Deadline This position is anticipated to close on Jan 30, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
TEKsystems is looking to hire several fully onsite customer service representatives for a home DME provider located in Kalamazoo, MI. This role is with a full-service home medical equipment provider offering a wide range of products including oxygen therapy equipment, sleep therapy supplies, patient lifts, lift chairs, bath safety aids, CPAP machines, ventilators, and breast pumps. Schedule & Training Schedule: Monday-Friday, 8:00 AM-5:00 PM with a 1-hour lunch Training: Hands-on training with management. Training typically lasts about one month, after which the employee is expected to work independently. Training includes learning medical equipment offerings as well as the internal computer systems. Position Overview Customer Service Specialists are responsible for learning and managing the full front-end process to ensure high-quality service and support for patients. Key Responsibilities Answer inbound calls and make outbound calls and emails Provide timely and professional responses to patient and referral inquiries Obtain, review, analyze, and verify the accuracy of information received from referrals Create orders and/or schedule patients to receive medical equipment as prescribed by their physician Process orders and route calls to appropriate internal resources when needed Follow up on patient and customer inquiries as required Meet established performance and response-time goals for calls and emails On-Call Responsibilities (After Training Completion) Frequency: One on-call weekend approximately every 6 weeks Hours: Saturday and Sunday, 9:00 AM-6:00 PM Location: Weekend on-call support only; no weeknight on-call requirements at this location Remote Work: On-call shifts may be worked remotely Scheduling: On-call schedules are created quarterly (in 3-month increments). Employees may trade or pick up additional shifts with team approval. Compensation for On-Call Shifts Weekend on-call: $50 stipend Holiday on-call: $100 stipend Any time actively spent on calls is paid at the employee's hourly rate plus time-and-a-half Employees log only the time spent assisting customers Even if no calls are received during the shift, the on-call stipend is still paid Job Type & Location This is a contract to hire position based out of Kalamazoo, MI. Pay and Benefits The pay range for this position is $19.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Kalamazoo, MI. Application Deadline This position is anticipated to close on Jan 30, 2026. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.