Michigan Staffing
Customer Service Representative - Field Service
Michigan Staffing, Grand Rapids, Michigan, United States, 49503
Customer Service & Dispatch Coordinator
Location: Remote (Must reside near Grand Rapids, MI for potential onsite requests) Schedule: Monday
Friday, 8:30 AM
5:30 PM (No Overtime) Training: 8:30 AM
5:00 PM or 8:00 AM
4:30 PM (based on trainer availability) Position Overview
We are seeking an entry-level Customer Service & Dispatch Coordinator to join our team. This role involves coordinating furniture warranty service by working closely with service technicians and customers. The ideal candidate will provide exceptional customer service, manage work orders, and ensure timely communication and documentation. Key Responsibilities
Handle inbound and outbound calls to assist customers and technicians. Provide accurate information, complete forms, and determine claim status based on guidelines. Dispatch and schedule service requests to technicians; process work orders promptly. Interpret technician reports and follow up as needed. Build strong relationships with technicians and business partners. Source and onboard new technicians; provide feedback and coaching. Act as liaison for business-to-business accounts; ensure timely responses and compliance with SLAs. Document customer interactions and close claims/cases appropriately. Maintain professionalism and deliver outstanding customer service at all times. Perform additional administrative duties as assigned. Required Skills & Qualifications
6+ months of call center experience (inbound or outbound). Experience with data entry or order processing (2030% of role). Strong computer skills; ability to navigate multiple systems simultaneously. Excellent verbal and written communication skills. Ability to work independently in a remote environment. Must have high-speed internet and ability to hardwire modem to company-provided phone. Preferred Qualifications
Experience in logistics, dispatching, or claims processing. Associate degree or higher. Job Type & Location
This is a Contract to Hire position based out of Grand Rapids, MI. Pay and Benefits
The pay range for this position is $14.00 - $14.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a hybrid position in Grand Rapids, MI. Application Deadline
This position is anticipated to close on Jan 20, 2026. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Location: Remote (Must reside near Grand Rapids, MI for potential onsite requests) Schedule: Monday
Friday, 8:30 AM
5:30 PM (No Overtime) Training: 8:30 AM
5:00 PM or 8:00 AM
4:30 PM (based on trainer availability) Position Overview
We are seeking an entry-level Customer Service & Dispatch Coordinator to join our team. This role involves coordinating furniture warranty service by working closely with service technicians and customers. The ideal candidate will provide exceptional customer service, manage work orders, and ensure timely communication and documentation. Key Responsibilities
Handle inbound and outbound calls to assist customers and technicians. Provide accurate information, complete forms, and determine claim status based on guidelines. Dispatch and schedule service requests to technicians; process work orders promptly. Interpret technician reports and follow up as needed. Build strong relationships with technicians and business partners. Source and onboard new technicians; provide feedback and coaching. Act as liaison for business-to-business accounts; ensure timely responses and compliance with SLAs. Document customer interactions and close claims/cases appropriately. Maintain professionalism and deliver outstanding customer service at all times. Perform additional administrative duties as assigned. Required Skills & Qualifications
6+ months of call center experience (inbound or outbound). Experience with data entry or order processing (2030% of role). Strong computer skills; ability to navigate multiple systems simultaneously. Excellent verbal and written communication skills. Ability to work independently in a remote environment. Must have high-speed internet and ability to hardwire modem to company-provided phone. Preferred Qualifications
Experience in logistics, dispatching, or claims processing. Associate degree or higher. Job Type & Location
This is a Contract to Hire position based out of Grand Rapids, MI. Pay and Benefits
The pay range for this position is $14.00 - $14.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan
Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type
This is a hybrid position in Grand Rapids, MI. Application Deadline
This position is anticipated to close on Jan 20, 2026. About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.