Academy of Art University
Customer Service Representative
Academy of Art University, Mountain Home, Arkansas, United States, 72653
Why consider this job opportunity
Salary up to $20.00 per hour based on experience and location
Opportunity for career advancement and growth within various departments of the employer
Work remotely from a designated location within the contiguous United States
Comprehensive benefits package including health insurance, 401k options, and paid vacation
Unique opportunity to take one undergraduate course tuition-free each semester
Supportive and dynamic work environment focused on high-caliber customer service
What to Expect (Job Responsibilities)
Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
Efficiently obtain information from callers, including prospective and current students, educators, and industry contacts
Perform outbound call activities to support Admissions efforts for events like Open House and Campus Visits
Ensure all inquiries are handled with the highest level of customer satisfaction
Collaborate with Marketing and Admissions Departments to stay informed about Academy highlights and new program offerings
What is Required (Qualifications)
Excellent and professional verbal and written communication skills
Previous receptionist or call center experience preferred
Ability to listen attentively and assess callers’ needs
Strong organizational, problem-solving, multitasking, and prioritization skills
Ability to work under pressure in a fast-paced, dynamic environment
How to Stand Out (Preferred Qualifications)
Experience with Salesforce and PeopleSoft is a plus but not required
Proficiency in Microsoft Word, Excel, and Outlook
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
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Salary up to $20.00 per hour based on experience and location
Opportunity for career advancement and growth within various departments of the employer
Work remotely from a designated location within the contiguous United States
Comprehensive benefits package including health insurance, 401k options, and paid vacation
Unique opportunity to take one undergraduate course tuition-free each semester
Supportive and dynamic work environment focused on high-caliber customer service
What to Expect (Job Responsibilities)
Respond to, assess, and forward heavy inbound phone calls to the appropriate department or personnel
Efficiently obtain information from callers, including prospective and current students, educators, and industry contacts
Perform outbound call activities to support Admissions efforts for events like Open House and Campus Visits
Ensure all inquiries are handled with the highest level of customer satisfaction
Collaborate with Marketing and Admissions Departments to stay informed about Academy highlights and new program offerings
What is Required (Qualifications)
Excellent and professional verbal and written communication skills
Previous receptionist or call center experience preferred
Ability to listen attentively and assess callers’ needs
Strong organizational, problem-solving, multitasking, and prioritization skills
Ability to work under pressure in a fast-paced, dynamic environment
How to Stand Out (Preferred Qualifications)
Experience with Salesforce and PeopleSoft is a plus but not required
Proficiency in Microsoft Word, Excel, and Outlook
We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
#J-18808-Ljbffr